Our customer service team offers candidates the opportunity to make a meaningful impact by providing exceptional support to our valued customers. Serve as the first point of contact for our members and healthcare providers, assisting with inquiries and providing information about member eligibility and benefits. Resolve any emerging problems that members and providers face with accuracy and efficiency.

The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Responsibilities include handling high amounts of incoming calls and providing accurate information.

As the Customer Support Specialist, serve as the first point of contact for customers, managing phone inquiries and a ticket queue system. Troubleshoot technical issues, provide step-by-step solutions, and escalate complex problems. Strong communication skills are essential to explain technical information in a clear and customer-friendly manner.

You will be the face and voice of Deel for our clients, responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success, providing strategic guidance during the onboarding phase on operational and product-related issues, and championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

In the position of Customer Support Supervisor, you will work with the Regional Manager to ensure high performance, support and coach teams, and support regional strategy and process improvement. You will tackle complex service issues, recommend solutions, drive performance through feedback, and bridge communications across teams.

Lead, mentor, and manage a high performing customer success team, monitoring KPIs to guide strategy, focusing on delivering an exceptional customer experience, maintaining relationships with key accounts, collaborating with stakeholders to drive revenue growth, and driving continuous improvement of customer success processes.

Provide top-notch customer service via phone, email, and other channels, answering customer inquiries and providing timely resolutions. Offer product and service information to customers and address technical issues while collaborating with staff to achieve goals.

As a Customer Success Manager, you will play a pivotal role in ensuring the long-term success and satisfaction of our customers. Your primary responsibility will be to work closely with customers to understand their unique needs, identify opportunities for growth, and drive value attainment. You will act as a trusted advisor.

As the Appointment Coordinator at Next Health, you will be pivotal in managing and organizing appointments, ensuring efficient schedules, and facilitating effective communication with clients to confirm and adjust appointments as needed. Your responsibilities will include: Coordinating and managing appointments, ensuring optimal organization of schedules. Bilingual, Spanish speaking preferred.

As a Customer Success Specialist, you'll work with underserved accounts, building client relationships and identifying growth opportunities. The role requires strong communication and analytical skills to drive results and ensure client success by reaching out to customers, monitoring accounts, and driving portfolio revenue growth.