The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position.
Deliver exceptional service and solutions to customers through inbound calls and chat. Work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Handle customer calls of varying types effectively and efficiently. Leverage strong communication and active listening skills to resolve issues.
This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance, providing prompt and effective solutions and ensuring customer satisfaction. This shift will be during European business hours.
You will work with our Operations team to build and operate our outstanding on-demand services and ensure the smooth daily operation of our services by providing telephone and email support. You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns by providing advice and support over the phone.
This position plays a pivotal role in driving growth and ensuring our programs reach those in need. You'll be the first point of contact for individuals and families seeking support—using strong communication, problem-solving, and motivational interviewing skills to guide them toward life-changing care.
Looking for an opportunity to grow your career at your own pace? We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company.
The Engagement Specialist connects with members to ensure they receive access to the care and services they need, focusing on outreach efforts, scheduling intake appointments, supporting form completion, attending community events and meetings, and keeping community partners engaged.
Lead mid-to-large market customers to successful adoption and long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. Ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions to ensure a seamless customer experience. Be an excellent project manager and committed to seeing customers adopt and succeed on our platform.
This position relies on outstanding people skills and the desire to uphold our mission “to protect every child and serve all working people and leave no veteran behind.” This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family.
In this role you will strategically manage and achieve project goals through individual efforts. You will maintain control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements. You will also build and nurture strong customer relationships, providing day-to-day advice and support.