Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.
Analyze customer requirements and promote the highest value application of ExtraHop.
Secure contract renewals and identify growth opportunities.
Engage end-users to provide targeted assistance and enablement.
ExtraHop provides network detection and response (NDR) solutions to help organizations detect and respond to cyber threats. The company values integrity, innovation, and teamwork, and has been recognized as a leader by major analyst firms.
Manages inbound customer requests for technical support and services.
Resolves customer support questions in a timely and accurate manner via phone, email, or troubleshooting screen share meetings.
Identifies customer needs and helps them leverage specific Allego features.
Allego is a rapidly growing SaaS technology company and creator of the market-leading Revenue Enablement Platform. It has been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine.
Handle incoming calls with professional phone etiquette, triaging issues and resolving concerns promptly.
Identify and document member, pharmacy, and medical claims concerns, escalating to appropriate teams.
Communicate effectively with internal and external customers to ensure first-call resolution and quality care.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, and health plans. We are an intelligence platform powering benefits plans for millions of Americans, focused on operational efficiency and service.
Provide exceptional white-glove customer service to physicians and dermatologists via phone and email, handling orders, inquiries, and account operational needs.
Collaborate with Business Development Managers to support client relationships, identify growth opportunities, and ensure end-to-end satisfaction.
Maintain accurate records in Salesforce.com and manage daily tasks like order cancellations, replacements, and partner onboarding.
Nutrafol is the pioneer of hair wellness, creating clinically tested products that target root causes of hair thinning with a patented blend of ingredients. Recommended by over 7,500 physicians, the company is a growing, collaborative team that embraces individuality and continuous innovation.
Mentor and support the quality assurance team to enhance skills and drive motivation.
Evaluate calls to ensure adherence to scripts, SOPs, and compliance regulations.
Generate reports on call quality scores and provide data-driven insights to management.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply about their work and each other.
Serve as the primary Tier 2 escalation point for customer issues exceeding Tier 1 scope.
Own escalated cases from intake through resolution, including investigation and cross-team coordination.
Monitor customer survey responses, follow up on negative experiences, and route feedback to the right teams.
Clever is a venture-backed real estate technology company revolutionizing the way people buy, sell, and manage real estate. With a 4.9 TrustPilot rating and over 3,800 reviews, they have helped consumers save over $210 million in fees, fostering a customer-centric culture.
Handle high-volume customer interactions, solving problems with empathy and efficiency.
Collaborate with product and business development teams to align user needs with platform evolution.
Contribute to Jigsaw's reputation as a world-class support team by providing best-in-class service.
We help professional services and financial institutions organize, visualize, and use their data. We're a Series A company with a growth trajectory, serving thousands of users from nearly 200 businesses worldwide, and we foster a culture of creativity, enthusiasm, and ownership.
Provide exceptional customer support to Binance users across the globe.
Resolve inquiries related to trading, account management, and platform features.
Collaborate with cross-functional teams to improve user experience and processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat organizational culture with opportunities for career growth.