Manage and provide world-class partnerships to clients, optimize the use and value of Life Sciences solutions, drive engagement, build and expand client relationships, support sales efforts, implement strategies, monitor KPIs, address issues, and serve as the primary point of escalation.

You will be the trusted advisor and Commerce SME for our customers, driving customer engagement, product adoption, satisfaction and advocacy. Taking a consultative approach, you'll provide ongoing customer product enablement and advise on best practices to address desired outcomes, requiring fluency in German to support DACH customers.

Toku seeks a Senior Manager of Customer Success to lead efforts in building exceptional customer experiences while driving process improvements and client retention. You’ll own client relationships end-to-end, ensure operational excellence in payroll and benefits delivery, and help scale the customer success function.

As the Customer Success Manager on the Kiddom team, you will be the driving force in helping teachers maximize their experience on Kiddom. You will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product.

As an Experience Partner you will be a CX practitioner and delivery expert across the portfolio of Granicus services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals, maintaining executive relationships with customers, and acting as a main contact for programs.

Be the advocate for customers, championing their needs while owning a book of customers. Ensure customer deployments are completed efficiently, running business reviews and acting as a trusted advisor to ensure business objectives are realized, identifying opportunities for expansion.

We are seeking a Renewals Agent to support our Customer Success Managers in managing and reviewing customers’ annual agreements. This role involves administrative tasks, data management and collaboration with internal teams to ensure smooth renewal processes. Responsibilities include manage data, coordinate with Customer Success Managers and manage a ticket queue of customer queries.

You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.

As Customer Success Manager, you'll deliver unmatched service and attention to Rad AI’s rapidly expanding customer base of radiology groups and hospital systems. You will build strong relationships with customers, ensure successful onboarding and implementation, and proactively address customer needs.

Be the primary point of contact for clients in the Broker Channel, working with sales, product, operations, marketing, and support teams. Manage processes for broker channel accounts, facilitate customer transitions, and present plan data. Serve as a consultant, providing advice on benefits, compliance, and wellness programs.