Remote Customer service Jobs • Customer Success

An integral part of Firstup’s long-term relationship with its global Enterprise customers, you will directly impact the long-term success of the relationship. You will guide assigned customers through the customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. You will work to ensure high customer satisfaction, health, and overall success to drive renewals and positively impact the Gross Retention Rate (GRR).

This is a shift-based role, working from 2 :00 PM to 10:00 PM CET , with a focus on supporting our U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.

The Customer Success Manager (CSM) cultivates and maintains strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities. You will support executive decision makers, monitor account health, and drive retention and expansion through business value reviews.

As a Customer Success Business Partner, you're responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success.

This is an exciting opportunity to join Remote at a pivotal moment and make a meaningful impact in the global employment space as a Payroll and HRIS Customer Success Manager. You will play a critical role as a trusted advisor and advocate for our customers. In this role, you will not only focus on building and nurturing strong, long-term relationships with customers but also have the unique opportunity to help shape, fine-tune, and improve Remote’s payroll and HRIS products.

Serve as relationship owner, product expert, and mental health advocate for Spring Health’s largest health plan customers. Develop and maintain positive working relationships with health plan leaders as a trusted advisor. Drive process improvements and value through targeted member engagement strategies.

The Key Account Customer Success Manager is a critical customer-facing role providing daily support, guidance, and growth opportunities to customers. As a customer advocate, you'll deliver a superior customer experience, cultivate relationships, promote satisfaction, and support product adoption to establish a referenceable customer base.

Uphold Cleo’s Customer Success strategy and processes, ensuring accurate recording and follow-ups. Oversee the customer lifecycle from launch to renewal, ensure optimal customer journey. Manage a 30+ customer base, including 1-on-1s and quarterly Executive Business Reviews. Develop customer relationships, promote customer loyalty. Understand customer structure and connect goals to solutions.

We are looking for a top Customer Success Manager to join our Enterprise team in a five month contract position and help Cobalt's customers build and grow successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.

We’re hiring a Senior Client Success Manager — a hands-on leader who will transform our client’s CS foundation into a repeatable engine for retention and expansion. You’ll own onboarding and renewals, proactively build processes, and implement systems that prevent churn and unlock new revenue. This role is focused on proactive success.