Own the AI-native account intelligence layer, reporting, and forecasting for a multi-brand CS organization.
Drive CS data integrity, tooling, and AI enablement across Rootstock, Kenandy, and Ascent.
Operate cross-functionally with Support, Sales, Product, and Finance to translate customer signals into action.
Rootstock Software provides the leading ERP for product companies, built on the Salesforce cloud platform. The company takes a human-first approach and is committed to customer delight.
Monitor Retail and PAS interactions using Cresta-enabled scoring, manual validation, and live interaction reviews.
Analyze monitoring results, identify trends, and provide clear insights and recommendations to business partners.
Support quality standards through calibration sessions and contribute to continuous improvement efforts.
Oportun is a mission-driven financial services company that provides affordable credit and financial tools to underserved communities. With over $21.3 billion in credit provided, the company fosters a diverse, equitable, and inclusive culture.
Own complex escalations for strategic accounts end-to-end.
Investigate with internal tooling before contacting the customer.
Diagnose live issues by querying underlying data stores.
Backstory helps companies understand the state of their revenue business by answering questions that span customer interactions, sales activity, pipeline health, and deal execution. They are a well-funded startup backed by Y Combinator and top investors, with a culture that values ownership and autonomy.
Lead client check-ins and serve as primary point of contact for a portfolio of accounts.
Track deliverables, update project plans, and keep initiatives moving across teams.
Monitor campaign performance and retention metrics, and prepare concise status reports.
A growth-focused marketing partner that helps DTC and B2B brands scale through data-driven marketing, performance advertising, retention, e-commerce, and profitability-focused strategies. They work closely with growing brands to improve revenue, customer acquisition, ROAS, and overall profitability.
Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers through a one-to-many motion.
Design and execute scalable customer journeys that drive fast time-to-first-value and consistent activation.
Provide hands-on technical guidance, including demos and API integration support, for developer and technical audiences.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, powering the Voice AI economy. With over 1,300 organizations and backed by a Series C, they maintain an AI-first culture focused on rapid innovation.
Investigate and resolve payroll and payroll tax discrepancies across multiple jurisdictions and periods, identifying root cause and impact.
Correct historical payroll records and ensure accurate amended filings, forms, and financial adjustments.
Communicate correction outcomes clearly to partners and collaborate with tax operations, engineering, and product teams.
Check is rebuilding payroll infrastructure by providing embedded payroll solutions for businesses of all sizes. The team is distributed across the US and values creative problem-solving, critical thinking, and grit.
Define and execute the strategy for a world-class member experience across all channels, setting the vision and roadmap for customer interactions.
Lead and grow the CX team, including hiring, onboarding, performance management, and scaling support operations with a focus on warmth and efficiency.
Own customer metrics like NPS and CSAT, build listening infrastructure, and partner with product, clinical, and growth teams to drive improvements.
Dutch Vet is a veterinary telemedicine platform that provides virtual vet visits, diagnosis, and medication delivery. The company is backed by prominent investors and led by a team of experienced startup founders and scaling experts, fostering a culture of innovation and pet-first care.
Serve as a trusted advisor to clients post-sale, ensuring measurable value and success.
Collaborate cross-functionally with sales, product, and technical teams to drive client growth.
Track success metrics like adoption, renewals, and churn to improve customer health.
Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games. With over 1,500+ game developer partners, they are headquartered in Los Angeles and focus on supporting indie to AAA studios.
Lead and mentor a team of Onboarding Coaches to deliver exceptional customer onboarding experiences.
Drive adoption of AI and modern tooling to eliminate administrative tasks and focus on strategic guidance.
Partner with Sales, Product, and Support to convert feedback into systemic improvements and ensure customer retention.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, transforming hospitality operations through a unified system. With over 650 employees across 40+ countries, the company fosters a remote-first culture focused on innovation and AI-powered solutions.
Own the strategic direction and roadmap for Implementation and Learning, grounded in data.
Manage and develop a team of implementation and learning content specialists.
Design learning programs and implementation processes that flex with UI evolution and new technologies.
Campminder builds software for summer camps, enabling meaningful experiences for kids. With over 100 employees and 20+ years of experience, they are stable, profitable, and have a values-led culture focused on work/life balance.