Conduct first-round troubleshooting via customer calls and communicate findings professionally using defined scripts.
Produce accurate internal and external reports in English for technical and non-technical audiences, including documentation for acceptance testing.
Monitor the Scanner and Robotic fleet by running queries and following processes to identify anomalies in robot behavior.
Glacier is a Series A startup that builds computer vision models to power robots sorting materials in recycling facilities and analytics systems tracking recyclables. The company has founders from Facebook and Bain, is backed by top-tier VCs, and already has multiple machines in production with a strong deployment pipeline.
Plan and execute end-to-end event plans, including conferences and client meetings, to drive growth.
Collaborate with Sales and Partnership teams to align events with strategic goals and manage vendor contracts.
Analyze post-event data to measure ROI and document AI-supported workflows and best practices.
Thumbtack is a home care platform offering personalized guidance, AI tools, and a hiring experience to help people manage repairs and improvements. The company has a growing community of 300,000 service businesses and fosters a collaborative, impact-driven culture.
Responsible for real-time monitoring and analysis of Contact Center KPIs, including SLAs, abandonment rates, and agent adherence, to ensure operational targets are met.
Process and manage agent requirements such as PTO requests, schedule swaps, and skill adjustments while analyzing planned versus actual shrinkage to maintain coverage and campaign completions.
Utilize proficiency in Microsoft Excel and workforce management software to store data, create reports, produce schedules, and support other teams with necessary operational data and insights.
Oportun is a mission-driven financial services company that provides intelligent borrowing, savings, and budgeting tools to empower members to build a better financial future. The company fosters a diverse, equitable, and inclusive culture through employee resource groups and focuses on delivering affordable credit to underserved communities.
Develop and execute tailored success plans for each account, mapping platform capabilities to partner business goals to drive product adoption and engagement.
Manage a portfolio of brand and retail accounts, conducting regular business reviews, monitoring health signals, and building trusted relationships to ensure long-term retention and satisfaction.
Act as the internal advocate for your accounts, troubleshooting platform issues, collaborating cross-functionally for resolutions, and translating partner feedback into actionable insights for product and operations teams.
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying over $1 billion worth of products annually from hundreds of brands to retailers. The company is backed by notable investors like Y Combinator and is a technology-first platform rapidly expanding across the U.S. to become the largest cannabis distribution network.
Build and nurture strong, consultative relationships with employer clients to become a trusted partner.
Manage enrollment marketing and campaign planning, and prepare reporting for client meetings to ensure satisfaction.
Think strategically to troubleshoot client requests, oversee up-sell opportunities, and analyze program metrics to demonstrate value.
Columbia General works in healthcare, specifically mental health services. The company fosters a collaborative and supportive team environment, offering competitive compensation packages with stock options.
Provide frontline client support via Zendesk, responding to questions and improving knowledge base content.
Partner with Rev Ops to maintain and enhance automated client journey programs for self-service.
Monitor customer health metrics to identify risk and collaborate cross-functionally to drive product adoption.
Modern Health is a mental health benefits platform for employers, offering access to therapy, coaching, and digital resources. It is a fully remote, hyper-growth company with a high-empathy, high-accountability culture, backed by top investors and recognized for innovation.
Serve as the primary business partner for a portfolio of enterprise clients, building deep relationships to ensure long-term retention and satisfaction.
Analyze omnichannel performance data (email, SMS, voice) to provide actionable insights that improve engagement and liquidation rates for clients.
Lead new client onboarding and integration, acting as a subject matter expert on TrueAccord's digital-first methodology and regulatory compliance.
TrueAccord is a digital-first debt collection platform that leverages data-driven communication strategies like email, SMS, and voice to improve recovery outcomes and consumer experience. The company operates remotely with a focus on performance-driven client partnerships and compliance within the financial services sector.
Develop and optimize key customer experience technology platforms to enhance resident satisfaction and operational efficiency.
Manage survey and reputation strategies to generate actionable insights and turn customer feedback into platform improvements.
Serve as the primary subject matter expert for CX platforms, overseeing system configuration, troubleshooting, and leading technology pilots.
Hawthorne Residential Partners is a leading multifamily real estate management company operating primarily in the Southeast, Florida, and Texas. The company, which manages over 64,000 apartment homes, is nationally recognized for its operational excellence and a culture focused on leaving people better than we found them.
Perform detailed adoption analysis and engage customers in joint planning to increase product utilization.
Lead value realization activities such as stakeholder alignment and roadmap reviews to ensure the Conga solution is iterated and improved.
Drive customer advocacy by ensuring technical issues are resolved efficiently through collaboration with internal partners.
Conga lines up commercial operations so companies can run as connected, smarter businesses by unifying the people and processes that drive commerce. It is a community-focused company with over 10,000 worldwide customers, grounded in the Conga Way framework, which reflects its values and drives hiring, decision-making, and recognition programs.
Lead, coach, and develop a team of 4 customer service specialists through regular feedback and development conversations.
Own day-to-day operations including SLA management, quality assurance, and escalation support across SMS, email, and escalations.
Monitor service KPIs like CSAT and response times, and partner with product and tech teams on tooling and program design.
Clever Real Estate is a venture-backed real estate technology company revolutionizing how people buy, sell, and manage property through cutting-edge technology and industry expertise. The company has built a leading online education platform in real estate and maintains a strong culture with high customer trust, as evidenced by its 4.9 TrustPilot rating from over 3,800 reviews.