Answer inbound calls to handle sales and service, focusing on customer experience and offering thoughtful advice.
Stay connected with your manager and team through one-on-ones and meetings, ensuring success in a virtual environment.
Solve customer issues quickly, hit performance targets, and live your values with a big hearted, tenacious attitude.
1-800 Contacts is a contact lens retailer focused on making ordering simple and affordable. The company has a legendary, award-winning culture and is owned by KKR, one of the world's largest private equity firms.
Ensure timely and accurate entry and processing of all gift types into the donor database.
Serve as primary contact for donor inquiries via phone and email, providing accurate information.
Support fundraising events and campaigns with logistical coordination and data management.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, offering 24/7 crisis services. With over 25 years of service, the organization operates research, advocacy, education, and peer support programs, staffed by a dedicated team committed to ending suicide among LGBTQ+ youth.
Partner with Spanish-speaking pros and customers by listening to their needs and providing tailored solutions to help them succeed.
Handle 30-40 inbound requests daily via phone, chat, SMS, and email, troubleshooting account changes, billing, and app issues while ensuring a low-effort experience.
Maintain high-performance metrics like quality, efficiency, and customer satisfaction, while contributing to team development and identifying areas for improvement.
Thumbtack is an app that helps millions of people care for and improve their homes, from urgent repairs to seasonal maintenance, by providing personalized guidance, AI tools, and a hiring platform. With a community of 300,000 local service businesses across the US, the company values collaboration, diversity, and delivering a warm, high-quality experience.
Communicate with members via phone and email, providing empathy and care in every interaction.
Listen to members to understand their unique needs and offer tailored solutions.
Collaborate with your team to share knowledge and best practices while accurately documenting interactions.
Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving by providing innovative financial solutions. With over 3,000 employees in mostly hybrid and work-from-home roles across the United States, we put people first and treat them like humans, not account numbers.
Act as the first point of contact for customers, handling complex issues across phone, chat, and email with empathy and ownership.
Consistently meet performance targets on resolution rate, quality, and handling time while maintaining accurate records and data privacy.
Proactively contribute to team knowledge sharing, take ownership of personal growth through feedback, and embody Wise’s values.
Wise is a global technology company building the best way to move and manage the world’s money, with a mission to make international payments easier and cheaper. As a fast-growing company with a diverse team, Wise fosters an inclusive, equitable culture where employees are empowered to contribute to its mission.
Provide timely, accurate, and responsive information and service to policyholders and agents.
Independently solve problems relating to policies within scope and escalate others as appropriate.
Identify, analyze, and own customer policy needs to ensure high satisfaction and retention.
Liberty Mutual is a global insurance company providing personal lines products to policyholders and agents. They foster an inclusive culture with comprehensive benefits and professional development opportunities.
Identify and resolve customer inquiries with active listening and critical thinking for first call resolution.
Answer inbound phone calls accurately and professionally, providing tier one digital banking and debit card support.
Meet quality and productivity goals while ensuring customer information security and minimizing bank loss.
SouthState Bank is a trusted financial partner building personal relationships with forward-thinking solutions. With roots since the 1930s, we foster a culture of integrity, trust, and growth where individual contributions are recognized and potential is cultivated.
Own critical early customer moments to build trust and drive retention.
Proactively anticipate and resolve friction with high judgment and autonomy.
Define Concierge standards and playbooks as a founding team member.
Quince is a direct-to-consumer brand offering high-quality essentials at low prices through sustainable, just-in-time manufacturing. The company is a rapidly scaling tech disruptor with a mission to democratize luxury and a culture focused on innovation and excellence.
Act as a strategic operational partner during the critical post-launch window, empowering clients to transform their properties.
Analyze live data flows, troubleshoot integrations, and design processes to eliminate live-environment friction.
Personalize every interaction, shielding clients from technical overwhelm and delivering an experience of Unreasonable Hospitality.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are 650+ employees across 40+ countries, with a diverse team speaking 30+ languages.
Respond to client inquiries about existing or upcoming trips and resolve travel issues like delays and cancellations in real time.
Communicate with airlines, hotels, and tour providers to make changes, confirm itinerary details, send reminders, and provide travel tips.
Document interactions and maintain client records in our CRM system.
We are a travel services company connecting talent with travel industry roles. We are a small hiring platform, offering a focused recruitment service for travel careers.