Remote Customer service Jobs • Problem-solving

Looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge. You’ll have the flexibility to choose your working hours when it’s convenient for YOU and your family.

The Client Success Manager (CSM) serves as the primary relationship manager between clients and internal stakeholders, ensuring a seamless customer experience, proactive engagement, and high client satisfaction. This role focuses on driving client retention, engagement, and growth by delivering value, resolving issues efficiently and identifying expansion opportunities. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.

This position allows you to earn an incredible living without sacrificing your family life. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.

Provide prompt and professional technical support to administrators, teachers, and caregivers using our Schools products. Diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking. Assist users with setting up and configuring devices, ensuring they meet requirements. Identify, analyze, and resolve technical problems, document support interactions, collaborate with development, and maintain product knowledge.

Develop a deep knowledge of our products and our customers, including types of medical conditions, the insurance market, and billing. Be the first line of contact for customer questions and issues and work with internal members to solve problems. Full customer relationship management is expected, providing strong written documentation and advocating for customer needs.

We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge. This position allows you to earn an incredible living without sacrificing your family life.

The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems are resolved.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information. Provide feedback and upsell if required.

Roadie is seeking a Customer Support Specialist to serve as the first point of contact for the Roadie community. In this role, you'll use your excellent communication and problem-solving skills to provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. You will address customer concerns with active listening skills, proactively monitor deliveries, and collaborate with various Roadie departments.