Provide prompt and successful resolution of support queries across multiple channels.
Manage escalations and interface directly with enterprise customers.
Maintain high levels of customer satisfaction (CSAT).
Espresa delivers a global and all-in-one experience for HR, people teams, and employees through its personal benefits platform. With a focus on Lifestyle Spending Accounts (LSAs) and a suite of wellbeing, recognition, and community solutions, Espresa empowers Great Places to Work®; they make heroes out of HR teams.
Serve as the direct supervisor of the CS Leads and CSRs on your team.
Provide day-to-day support, subject matter expertise, and coaching for CSRs, motivating and supporting the team to resolve customer concerns.
Drive productivity through contact prioritization via queue management and adherence monitoring.
Minted is an e-commerce company that sells stationery, art, and home decor. They aim to connect independent artists with consumers and offer unique designs. They are a large company that values creativity, innovation, and customer satisfaction, fostering a collaborative and supportive work environment.
Field customer inquiries, finding innovative ways to respond to questions, issues, and concerns.
Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 employees speaking over 300 languages, they focus on streamlining business in meaningful and sustainable ways, fostering inspired and passionate people.
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Handle high-volume inbound and outbound calls to support student inquiries.
Respond to student questions and assess financial status.
Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel.
Universal Technical Institute has 60 years of experience and is trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. They care about making a change in the lives of their employees and students, expanding reach and increasing impact, one life at a time.
Collaborate cross-functionally to resolve issues and ensure full renewals and expansion.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They connect candidates with employers, and internal teams manage the final hiring decisions.
Engage with clients to understand their travel needs, preferences, and budgets
Research travel options, including accommodations, cruises, tours, and packages
Manage travel reservations and ensure accuracy of booking details
They are a trusted travel planning company specializing in unforgettable vacations, cruises, all-inclusive resorts, and group travel experiences. They pride themselves on delivering exceptional client service and creating seamless, memorable trips tailored to every traveler’s dreams.
Making energy easy, helping customers understand bills and tariffs.
Solving problems like billing queries and meter issues quickly.
Handling queries from start to finish without transfers.
Octopus Energy is a company that provides 100% renewable electricity and gas to homes across the UK. They are known for their excellent customer service and commitment to sustainability.
Respond to client inquiries regarding travel destinations.
Deliver professional customer service through phone, email, and online platforms.
Assist with reservations, booking confirmations, and itinerary management.
Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. They are committed to exceptional client care, professional training, and creating memorable travel experiences in a supportive environment.
Responsible for daily billing functions, including working claim edits and reviewing insurance claims.
Contacts various parties for information on unpaid claims and identifies issues causing non-payment.
Works first-level appeals in compliance with departmental policies and procedures.
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. They are committed to transforming the health care experience with high-quality care for every stage of life.