Remote Customer service Jobs · Problem-solving

As an Operations Advocate, you will be joining a remote team to improve conversions and reduce cancellations within our 6 European markets. You will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, intervening and providing your assistance where tasks in the funnels need it most. You will be following comprehensive standard operating procedures.

The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth. In this role, you’ll address client needs, identify effective solutions, and collaborate cross-functionally to deliver an exceptional customer experience. As a trusted partner to colleges and universities, you’ll help institutions leverage Lightcast’s workforce analytics.

Handle player inquiries across chat, email, and phone with genuine care and efficiency. Resolve account, purchase, and technical issues while creating positive experiences. Collaborate with specialized teams to tackle complex cases and drive improvements to products. This role requires flexible hours, including evenings and weekends.

The Recovery Analyst will manage file requirements for subrogation cases, No Surprises Act (NSA) disputes, and overpayment recoveries with the assigned third-party vendor. Responsibilities include researching paid claims, answering inquiries, coordinating with other departments, and adjusting claims based on overpayments of claims and settlements. This role requires functioning as an effective interface between internal and external customers.

You will work directly with customers, working on tickets requiring complex integration troubleshooting and providing customers with detailed workflow instructions. You'll also spend time on projects that improve the work, such as synthesizing technical work from Engineering to create enablement for the Support Team and developing workflow automation. The company values ownership, principled thinking, and thoughtful communication.

Strengthen the customer experience system as we scale, bringing a defined and memorable tem experience to all customer interactions, and turning every question and need into insight. You’ll own front-line support, inbound requests and own the customer feedback loop, ensuring every interaction is handled with clarity and care while improving how CX operates. Work will span the full customer journey, from triage to resolution and retention.

A remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

As a member of the Customer Operations Team, the person in this role will be responsible for providing day-to-day support and exceptional customer service for our Installed Base of key clients. Customer Operations provides continuous 24-7 support. This role is working as part of the UK business hours team, and is responsible for handling phone queries and support tickets, as well as covering complaints and crisis management, and managing trading tasks.

You will work closely with Account Managers to support our clients and carriers by managing day-to-day service tasks, processing renewals, and responding to policy-related inquiries. You will play a key role in maintaining client satisfaction and ensuring timely and accurate handling of insurance documents and communications.

Deliver efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers. Resolve customer inquiries with speed and accuracy. Handle escalations from AI layer with expert problem-solving.