Remote Customer service Jobs · SQL

• Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
• Responding to and documenting all incoming cases from customers and internal teams via various support channels.
• Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.

Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.

• Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
• Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics.
• Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust.

Mixpanel turns data clarity into innovation and is trusted by more than 29,000 companies. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

• Enhance the customer experience by ensuring optimal use of our products.
• Deliver solutions that not only resolve issues but also exceed customer expectations.
• Manage customer support interactions across multiple channels with professionalism, empathy, and active listening.

Renaissance is a global leader in pre-K–12 education technology. Their solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners and are used in over one-third of US schools and in more than 100 countries worldwide.

• Respond to customer tickets across email, chat, and in-app messaging quickly and with empathy.
• Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes.
• Build and maintain help center articles, FAQs, and internal documentation.

Breezy is a fast-growing tech company with hundreds of users relying on their platform every day. They seem to have a collaborative and supportive culture, and value problem-solving skills and a human-focused approach.

• You’ll work directly with all users to ensure they can get the most value from the platform.
• The nature of the work is technical and requires an understanding of how to read API documentation.
• The role is perfect for strong team players that want to have impact across the company and with our customers.

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, efficient — and they believe humility, kindness, and compassion are essential to their success.

• Perform deep technical investigations and solve complex issues reported by customers.
• Take end-to-end ownership of customer cases, including initial troubleshooting and resolution.
• Provide troubleshooting support to customers via multiple channels in a 24x7 environment.

Nexla, built with AI, is the leading Integration platform for AI and takes a metadata driven approach to converge diverse integrations. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.

• Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
• Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.
• Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy

Honeycomb is defining observability and raising expectations of what developer tools can do. They work with well-known companies and were named to Forbes’ America’s Best Startups of 2022 and 2023. The company has scaled past the 200-person mark and closed Series D funding.

• Follow necessary Customer Support protocols
• Interact with customers in a professional and enthusiastic manner via verbal and written communication
• Promptly answer support calls, document and transfer with a high level of urgency

BD is one of the largest global medical technology companies in the world. They focus on creating medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. With a global reach that extends across 50 countries worldwide, their network of professionals collaborates on effective measures to deliver enhanced patient quality.

• Own weekly metrics and reporting, building reports like VTR and OTD to explain trends and drive actionable business insights.
• -- Analyze performance metrics to identify anomalies and support root cause analysis across key operational KPIs.
• -- Lead onboarding workflows for Amazon and channel expansion, ensuring new brand setups are completed accurately and on time.

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. The company is one of the fastest-growing ecommerce companies, emphasizing a fast-paced environment where employees can make a tangible impact.