Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily, and they have about 350 employees with offices in the US, UK, New Zealand, Japan, and Romania. Their culture is driven by innovation, high standards, teamwork, and growth.
You'll be a foundational part of our Client Support team, ensuring our software runs smoothly from the moment a new client is onboarded throughout their journey with us.
Use your technical skills to directly impact the online reputation and profitability of medical practices across the country.
Energized by solving technical puzzles and thrive on being the go-to expert, looking to grow into being a leader of the team and who makes clients successful.
Rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.
Own developer interactions across support channels, delivering fast, clear, and high-quality responses.
Operate and evolve automated account review workflows, applying judgement on edge cases.
Diagnose issues end-to-end, reproduce bugs, and route effectively (docs, fixes, or escalation).
Polar is building the next standard for applied AI startups, offering a billing platform designed for the speed of iteration that combines billing and analytics in one platform to offer customer- and feature unit economics in real-time. They are a small, talented and engineering-led team across Europe.
Deliver Engineering-Ready Escalations: Include an issue summary, trace logs, verified reproduction steps, document context, and business impact assessment.
Eve is redefining legal technology for plaintiff law firms, helping firms handle more cases, recover more for clients, and grow with AI. They are backed by top investors and have engineers, designers, and operators from places like Scale, Meta, and Airbnb.
Aven is reinventing the credit card with its asset-securing platform, offering lower APRs. They are backed by notable investors and combine technology and finance expertise to create an efficient product experience.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Act as the primary contact for 1st and 2nd line technical support via phone and email
Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution
Coordinate customer calls, progress reports, and incident management, ensuring resolution aligns with performance standards
Masabi is driving the fare payment revolution, powering the journeys of millions all over the world. They build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport. They are a network of innovators from all walks of life.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Own Tier 1 support across all incoming channels (email, web form, chat) with a target first response time under 2 hours.
Diagnose and resolve email delivery issues, including phishing simulations not sending, emails stuck in pending, and campaign scheduling problems.
Resolve browser extension and add-on issues for the Chrome extension, Gmail add-on, and Outlook add-in, including installation errors, missing icons, and update problems.
CyberNut is a security awareness training platform built specifically for K-12 schools. Their platform helps teachers, staff, and students recognize and report suspicious emails before they become real security incidents.
Deliver best-in-class service and support to merchants via email and phone, using Loop product expertise.
Troubleshoot and diagnose software issues with empathy, escalating unresolved issues with detailed documentation.
Gather merchant feedback to share with Product and Engineering teams, acting as the Voice of the Customer.
Loop provides a connected commerce operations suite to help merchants make smarter decisions by fixing returns and exchanges. They have over 5,000 brands trusting them to turn cost centers into growth engines, and they value empathy, high standards, and authenticity.