As part of the Digital and Scale Customer Success team, you will partner closely with the Customer Success Teams and Leaders, Business Intelligence Team, Revenue Operations, Sales, and Customer Outcomes Journey teams to operationalize programs and draw insights from key CS motions. Your role involves driving value for customers at scale and partnering with CSMs and leaders to examine and report on trends in value delivery, creating effective, predictive, data-driven, and automated CS programs.
As a Customer Success Associate, you will be the primary advocate for our customers, ensuring they realize maximum value from our identity security solutions. You'll build strong relationships with key stakeholders across client organizations, drive successful implementations, and serve as the bridge between our customers and internal teams.
Ensure customers are empowered to succeed with n8n, driving higher NRR and ARR, reducing churn, and fostering long-term customer relationships. The Customer Success Manager will onboard new mid-market enterprise customers, manage customer retention and upsell opportunities, and improve Customer Success processes.
The Senior Customer Success Manager will own and grow relationships with Brightfield’s most strategic customers and is responsible for ensuring successful onboarding, driving platform adoption, and maximizing customer value and retention across the customer lifecycle. The ideal candidate is a strategic and proactive relationship builder with a proven track record in enterprise account management, preferably in a SaaS and product-led environment.