Remote Customer service Jobs · SaaS

This is a specialized role within the Customer Success organization, designed for professionals who bring extensive nonprofit fundraising experience and a deep understanding of donor engagement strategies. You’ll guide nonprofit customers in aligning their fundraising goals with Humanitru’s tools, ensuring they achieve measurable outcomes while maximizing the value of the platform.

As a Customer Success Manager, you will be responsible for driving post-sale customer health through proactive account management — ensuring product adoption, identifying upsell and cross-sell opportunities, de-escalating issues, and reducing churn across your book of business. Serving as the primary point of contact for our customers, you’ll build strong, trust-based relationships that foster engagement, retention, and growth.

This role manages District and School level accounts, and you will drive successful implementations at scale while also achieving Renaissance’s business outcomes. You will drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, and defining success criteria to help them achieve their goals; build, manage, and leverage key stakeholder relationships to build awareness across the entire district.

Manage internal and partner support teams to provide Enterprise level, post-sales support to Smartsheet customers. Manage a mix of leaders and individual contributors within Technical Support, leveraging operational metrics  to successfully deliver support to our customers at scale. Set clear objectives, evaluate progress, coach, train, and instil a high-performance culture with a focus on teamwork, support excellence and ownership for resolving customer issues.

Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations. Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow. Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

As a Customer Success Manager (CSM), you will manage a portfolio of SaaS vendor clients while building trusted relationships with stakeholders. You will act as a Sagetap product expert and resource for stakeholders, helping deliver the voice of the customer to internal teams. A CSM will manage a variety of projects that will have direct and indirect impact on customers.

This role involves leading customer engagements, ensuring customer success, applying technical knowledge, developing standard processes, and building strong relationships with customers and colleagues. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.

We are looking for a proactive and customer-focused Technical Account Manager (TAM) to join our team. As a TAM, you will act as the main technical advisor for our strategic clients, helping them maximize value from our solutions, ensuring smooth product adoption, and driving ongoing success through expert-level guidance and support.

The Customer Support Analyst serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities. This remote position operates on a night shift schedule providing real-time technical support. The role ensures InteleShare software is properly configured and operating effectively at all times, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction.

You'll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events, as well as driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing Scribe solutions.