Gather evidence from flagged transactions and customer claims to investigate suspicious activity with empathy and attention to detail.
Safeguard compromised accounts and take remedial action to ensure customers can resume safe usage of their account.
Communicate with other banks, law enforcement, and CIFAS about potential fraudsters and crime discovered during investigations.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. With a hot coral card and award-winning customer service, they have a long history of creating magical moments for their customers.
Handle inbound support requests in English and Spanish via chat, email, and other channels.
Diagnose and resolve issues related to subscriptions, billing, account access, and app features.
Contribute to the internal Knowledge Base in Spanish and English and share user insights with the team.
Speak is building a human-level, AI-powered language tutor in your pocket, with a conversation-first experience that lets learners speak, get instant feedback, and progress through lessons. It has over $150m raised from investors like OpenAI and Accel, with a distributed team across San Francisco, Seoul, and Tokyo.
Provide training to hotel clients on Bookassist systems and set up hotels on the platform.
Answer general support queries from hotel clients over phone and email, troubleshooting technical and operational issues.
Work with CRM and ticketing tools to manage support cases and liaise with sales and account management teams.
Bookassist is a multi-award-winning provider of online booking technology and digital strategy services for hotels. With offices in seven countries and a client base of over 2,000 hotels, the company fosters a professional, open, and collaborative working environment with a strong culture of trust and autonomy.
Coordinate the collection of delinquent payments for auto loan accounts through calls, emails, and text messages.
Service inbound customer calls and process payments while maintaining clear records.
Enforce compliance with collection standards and perform administrative functions.
Lendbuzz develops innovative technologies that provide underserved and overlooked borrowers with better access to credit. The company values diversity, independent thinking, and transparency, building a culture around these beliefs.
Provide exceptional customer service and support, acting as the main point of contact.
Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
Collaborate across departments to ensure customers receive the attention they need.
Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.