Lead digital channel strategy and innovation to enhance customer engagement and operational efficiency.
Manage a team of digital specialists, setting goals and fostering a culture of continuous improvement.
Drive cross-functional digital transformation, identify new tools, and monitor KPIs to meet performance targets.
National Debt Relief helps consumers overcome debt through settlement and financial education. With over 450,000 clients served and $10 billion in debt settled, they are a leading, A+ rated company focused on employee growth and a supportive culture.
Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.
Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.
Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.
FEVO is dedicated to enhancing client success through comprehensive support and continuous improvement. You'll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships and creating innovative products.
Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication.
Monitor call volume, enrollment conversion, and productivity metrics, adjusting team focus to meet targets.
Conduct call audits and quality assurance reviews, giving direct feedback to ensure Cadence's enrollment standards.
Cadence is a clinical AI company automating the treatment of chronic disease. It partners with over 20 leading health systems and serves a population of more than 100,000 patients, recognized by TIME as a top healthtech company and LinkedIn as a top startup.
Lead day-to-day operations of Tier 1 and Tier 2 support teams.
Ensure responsive, consistent support within SLAs.
Monitor ticket queues, backlogs, and resolution times.
The company provides customer support services for its clients, operating fully virtually. The team is focused on delivering high-quality customer experiences and building high-performing teams.
Manage a team of Customer Success Managers across the Americas region.
Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
Serve as the primary liaison for clientele, ensuring satisfaction and value realization.
Cyberint is a market leader in External Risk Management, helping organizations accelerate detection, response, and remediation of external threats. The company was recently acquired by Check Point, which has been recognized as one of the World's Best Companies and Best Places to Work for five consecutive years.
Build and lead the Customer Success function from the ground up, designing processes, playbooks, KPIs, and team structure.
Take executive ownership of the customer experience, developing deep relationships with senior stakeholders and driving retention and expansion.
Work cross-functionally to ensure smooth implementations, adoption, and continuous improvement using data and technology.
InSite Health is building the operating system for school and community wellness by partnering with school districts, government entities, and healthcare organizations to improve access and outcomes. They are a rapidly growing company seeking a senior customer success leader to build and scale their customer success function.
Lead and develop the global Customer Success team across StarRez and College Pads, driving retention and renewal outcomes.
Own executive-level customer relationships and resolve complex escalations with cross-functional partners.
Improve the Customer Success operating model including segmentation, health scoring, tooling, and reporting.
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness, and revenue generation. Trusted by 1,400+ clients across 25+ countries, the company supports more than 4 million beds annually and blends global capabilities with personalized service.
Provide hands-on partner support, resolve tickets, and investigate complex payroll and tax issues.
Lead and develop the Support team, set expectations, and drive performance and quality.
Drive cross-functional resolution with Engineering, Product, and other teams to resolve partner escalations.
We're rebuilding payroll on modern infrastructure, powering businesses that run payroll. As a growing team, we value creative problem-solving and grit to simplify payroll for thousands of employers.
Lead executive-level client relationships and drive revenue growth and retention strategy.
Build scalable programs, enablement frameworks, and performance dashboards for Client Success.
Mentor and develop a team of Senior Client Success Managers to deliver consistent value.
Drips helps organizations build stronger customer relationships through personalized, two-way conversations at scale. Our team is dedicated to accountability, continuous learning, and outcome ownership.
Design and lead the support program infrastructure for a rapidly scaling AI healthcare platform.
Manage a team of Customer Support Specialists, overseeing technical troubleshooting and escalation to Engineering.
Drive continuous improvement through data analysis, KPI tracking, and knowledge base development.
Knowtex uses ambient AI scribing to reduce healthcare documentation burden, partnering with the VA to support clinicians. It is scaling rapidly from 7,500 to 80,000 users, with a mission-driven culture focused on veteran care and clinician well-being.