Serve as the first point of contact for client inquiries, providing timely support via email, chat, and phone.
Investigate and resolve technical issues using internal documentation and tools, escalating when necessary.
Maintain strong client relationships through empathy, clear communication, and proactive problem-solving.
SmarterDx is a healthcare technology company that uses AI to improve clinical documentation and revenue cycle management. The company is a growing startup focused on ownership, collaboration, and proactive problem-solving.
Design and lead the support program infrastructure for a rapidly scaling AI healthcare platform.
Manage a team of Customer Support Specialists, overseeing technical troubleshooting and escalation to Engineering.
Drive continuous improvement through data analysis, KPI tracking, and knowledge base development.
Knowtex uses ambient AI scribing to reduce healthcare documentation burden, partnering with the VA to support clinicians. It is scaling rapidly from 7,500 to 80,000 users, with a mission-driven culture focused on veteran care and clinician well-being.
Lead end-to-end platform onboarding for agencies, guiding them through audience creation, AI-powered segmentation, and omnichannel activation.
Troubleshoot technical issues involving website tags, APIs, data feeds, and campaign configurations to ensure smooth implementation.
Build scalable enablement resources such as documentation, playbooks, and training videos to help agencies become self-sufficient.
They are an AdTech platform company that helps agencies adopt and scale unified workflows. They are a fast-moving, builder-oriented environment with a focus on customer success and AI-enabled workflows.
Manage customer support interactions across multiple channels (phone, chat, email) with professionalism and empathy.
Troubleshoot common technical issues and resolve routine inquiries within established SLAs.
Document all interactions and escalate complex problems as needed.
We are a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. Our solutions are used in over one-third of US schools and in more than 100 countries worldwide, and we value trust, teamwork, and growth.
Respond to all calls, emails, and common requests for technical 1st level support.
Analyze technical problems with cars and provide technical assistance via all communication channels.
Track all incidents in the internal incident management system and maintain communication with colleagues.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions. With over 300 specialized associates in Lisbon and around 9000 associates worldwide, the team thrives on diversity, commitment, and know-how.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
Investigate problems using documentation and historical knowledge, escalating only when necessary.
SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.
Own technical onboarding and configuration for publishing partners, including content ingestion and widget setup.
Serve as first responder for partner issues, triage bugs, and escalate to Engineering with clear reports.
Build and maintain documentation and processes to scale partner operations and ensure smooth implementations.
ProRata.ai provides an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences. It is a growing company with a collaborative and innovative culture.
Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
Provision accounts, manage permissions, and assign or refresh sales territories.
Build and grow the help center, automation, and knowledge base to enable customer self-service.
We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.