Provide Tier II system support to end users, resolving escalated technical and application-related issues
Manage and respond to customer support tickets, ensuring timely and effective resolution
Deliver remote training sessions to end users on system functionality and best practices
Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.
Serve as the primary customer-facing technical lead, guiding new customers from kickoff through platform adoption.
Take hands-on ownership of the technical provisioning process and auto-provisioning milestones.
Partner with the AI Adoption team and execute learning frameworks in the field with customers.
Hatz AI focuses on AI adoption, training frameworks, and customer success. We are dedicated to ensuring our customers see rapid time-to-value and are set up for long-term success.
Deliver structured customer training sessions using established materials.
Facilitate virtual training sessions and workshops.
Maintain accurate documentation of training sessions and customer interactions.
Keeper Security is a cybersecurity software company that protects organizations and people in over 150 countries. They are a pioneer of zero-knowledge and zero-trust security built for any IT environment and recognized in the Gartner Magic Quadrant for Privileged Access Management (PAM).
Produce engaging pre-recorded demos and trainings of our products with appropriate software.
Own and lead the educational efforts to internal and external stakeholders of NIQ retail collaboration products.
Develop and maintain reusable templates and assets for easy lift-and-shift capabilities to prospective client implementations.
NIQ delivers a complete and clear understanding of consumer buying behavior, revealing new pathways to growth. NIQ combined with GfK in 2023 and operates in 100+ markets, striving to foster an inclusive workplace that mirrors the rich diversity of the communities and markets they serve.
Deliver exceptional support that drives meaningful value for our dental practices
Provide support on questions related to billing and claims that are sent through Archy and its integration with dental clearinghouse
Conduct 1:1 training with practices and their staff that showcase Archy’s capabilities
Archy is a vertical SaaS solution that is revolutionizing the dental practice management space, giving dental providers cutting-edge software that allows them to do what they do best (be dentists!). They have a remote-friendly culture.