Remote Customer service Jobs • Training

Join Doxel's Construction Client Manager team as a brand ambassador, driving customer value by demonstrating the impact of Doxel’s products, enabling effective data utilization, curating content, and promptly addressing support requests, ultimately fostering customer success and maximizing platform usage.

You will deliver high-quality customer training to end users of Zenoti systems, develop standardized instructional materials and training curriculum, and work with customers to identify training needs, deliver customer training plans, and be a product knowledge expert, remaining up to date with product knowledge, business flow, sales process and market dynamics.

Proactively onboard new paying customers, understand their use cases, and provide guidance on Wrike setup. Lead training for teams, showcase features, and answer usage questions. Monitor accounts to identify opportunities and assist at-risk accounts. Use consulting skills to help customers unlock value from Wrike. Conduct Executive Business Reviews and run health checks to ensure optimal functionality usage. Partner with account management to identify up-sell opportunities. Advocate for customers to Product Managers.

As Customer Enablement Lead, you’ll equip premium users with the knowledge, resources, and confidence they need to be successful with Bolt, driving satisfaction, retention, and long-term growth. You’ll develop and deliver both 1:1 and 1:many enablement experiences, identifying content gaps, and surfacing key customer insights to the broader team and be a visible, hands-on presence in our user ecosystem.

We are seeking a Customer Field Enablement Specialist to deliver high-impact training and support that ensures customers achieve consistent, high-quality outcomes with Doxel’s solutions. You’ll serve as a field ambassador for Doxel, leading onsite training sessions, managing data capture quality, and building scalable enablement programs. This role is ideal for a polished, customer-obsessed professional who thrives seeing the direct impact of their actions.

As an Engagement Manager, you'll be a frontline partner for customers implementing AI workflows. This high-impact role focuses on value delivery and workflow transformation, helping customers embed AI into their daily operations. You will uncover business needs and collaborate with Product to shape the roadmap. Strategic thinking, executional rigor, and curiosity are essential.

As a Customer Success Technologist, you will be the go-to technical resource for agency admins, analysts, and training leads, accelerating time-to-value and strengthening long-term adoption. This hybrid technical enablement and support role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience.

In this role, you'll own customer relationships and drive growth by solving customer challenges and ensuring their success. You'll take pride in helping customers achieve their goals and deliver value. You'll manage your own portfolio of customers and become an expert in practice management, providing consultative advice and driving change. You'll also act as a vital link between your customers and the wider Karbon team.

Under the direction of department leadership, you will deliver effective training and support to end users within clinical care locations, ensuring customer-focused and needs-based training. You'll have responsibility for problem solving, assessing processes, conducting audits for quality in the EHR, and providing feedback. The QA Specialist provides feedback and guidance to contact center staff on areas of improvement and determines best practices.