63 results
FiltersProvide technical assistance and support for incoming queries and issues related to equipment. This involves diagnosing and troubleshooting complex equipment problems, ensuring timely and effective resolution. Document all customer interactions and technical issues in the customer relationship management (CRM) system. Support one model family within the AWP, TMH, or Scissor model families
Clipboard Health is seeking customer-focused individuals to join their team as B2B Support Specialists, providing frontline support to their workplace customers. This voice-based role involves proactively solving client issues, preventing churn, and ensuring a seamless customer experience by resolving shift, payment, and platform-related issues in real time across voice and email.
We are looking for talented bilingual customer service specialists, passionate about customers, to join our team. We responsibilities include providing first level customer service and technical solutions regarding client products and resolving technical issues using established diagnostics tools and procedures.
The Technical Support Specialist resolves Tier 1 and 2 customer issues, collaborates cross-functionally with Product, Engineering, and Support teams, and identifies workarounds and new features to maximize customer value. The working hours for this role are Monday - Friday, 11:00 AM to 7:00 PM EST.
A full-time Virtual Assistant is needed to join the team, in a customer facing position, providing multi-channel technical support for GPS Tracking hardware and software services. Diagnose and resolve issues related to GPS device connectivity , activation, geo-fencing, and IoT application errors. Process new subscriptions, cancellations, billing disputes, and account updates using Freshdesk CRM.
The Customer Service Representative delivers high-quality customer service to clients via phone, email, and chat. You will develop in-depth knowledge of AssureHire’s background screening software with our training program, giving you extensive product knowledge and understanding of our client base and best practices while working in an exceptional team environment.
In this Customer CARE Specialist 1 role, be the voice of Nordstrom or Nordstrom Rack, fielding real-time calls from customers across the country. Troubleshoot and resolve customer service inquiries, provide product information, process orders and track packages. Must have 6+ months experience in customer service.
We are seeking a skilled Tier 2 Support Specialist to provide advanced technical support to end users and ensure smooth day-to-day IT operations; you will handle escalated support requests, perform hands-on troubleshooting, and contribute to continuous service improvement in a remote role.
As a CS Technical Representative, troubleshoot Tier 2 issues escalated from Tier 1 Technical Support and resolve complex reliability issues across the 1Password product offering. Comfortable dealing with more complex issues in your primary area of support and support junior colleagues. Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries and resolve Tier 1 CRM volumes when required.
The Thought Industries Support Operations team is seeking an experienced Tier 2 Technical Support Agent to provide technical support and assistance to our customers via our Zendesk ticketing system. As a Tier 2 Technical Support Agent, you will be responsible for addressing and responding to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.