Remote Customer service Jobs • Troubleshooting

We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. As the frontline of our customer experience, you will respond to support requests via email and phone and resolve technical issues to keep our clients up and running. This is a remote, part-time role.

Support customers of a global giant in the streaming media and entertainment industry. Build rapport with callers while sharing your love of movies, tv shows and animated stories. Grow with the company in the future.

As a Senior Technical Support Analyst, you’ll be the go-to expert on Corti’s APIs, helping partners and customers integrate seamlessly while championing product feedback and continuous improvement. The role involves acting as the primary point of contact for customer related API-related inquiries, troubleshooting, and providing thoughtful, clear, and technically sound responses. Collaboration with Engineering and Product teams is essential, along with contributing to documentation and debugging issues.

You will play a critical role in ensuring excellent customer service and satisfaction, providing timely support, advice, and solutions to customers who face issues or have questions. You will respond to customer needs quickly and effectively across multiple channels, embody the Prepared brand, utilize customer service skills and technical troubleshooting, and report on observed areas for improvement. You will maintain product expertise and manage and prioritize support requests.

We're seeking a CSR (Customer Support Representative) to join our team and play a crucial role in providing exceptional service and ensure our customers feel valued and supported. This role focuses on responding to customer inquiries, troubleshooting issues, and delivering solutions that keep our clients satisfied and engaged. You’ll work closely with customers and internal teams to resolve issues, gather feedback, and contribute to the continuous improvement of our customer experience.

Assist clients via email support channel and quickly establish yourself as a key contributor. Respond to customer questions regarding RCM and billing software, triage tickets and perform escalations, support engineering ticket creation, and maintain a deep understanding of our product offerings. Promote customer satisfaction by understanding customer needs and exceeding expectations, identifying opportunities to enhance our product and service features.

Respond to calls and request for products, training, general information, and moderate level technical support issues. Process customer orders efficiently, issue return authorizations, research customer’s accounts receivable issues and assist in resolution, and troubleshoot equipment and software problems, along with assisting customers with Windows applications.

A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.

You'll be a key member of our Enterprise support team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will report to the Senior Customer Support Manager and will contribute directly to Vimeo’s Sales Assisted Support efforts – with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates.

We are looking for a talented, multi-lingual Product Support Technician who can communicate in English, Spanish and Portuguese to support the rapidly growing customer base. Based in Brazil, you will be the customer’s first point of contact to resolve product issues for customers in your region. This role will have some roster work including nights to ensure 24/7 support to our global customer base.