Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Main point of contact providing day-to-day support for Imagen’s clients and clinicians
Contribute to the development of knowledge base documentation
Work closely with higher tiered team members to gain knowledge of internal applications and processes
Imagen Technologies is building the AI-enabled teleradiology practice of the future. They operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error. They are rapidly expanding this platform across the U.S.
Answer inbound inquiries from our small business customers via phone, email, and chat
Provide expert-level support, guidance, and troubleshooting to customers around Justworks' product offerings
Assist customers and their employees with administration, eligibility, and enrollment in benefits and perks
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, and company retreats, valuing their people and promoting a supportive, entrepreneurial culture.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Be one of the point-of-contacts for customer inquiries coming through online support channels.
Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
Proactively document rainy day scenarios as encountered and share any key learnings with the team.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.
Provide high-quality customer support to players, resolving casino-related issues quickly and effectively.
Troubleshoot account matters including deposits, withdrawals, bonuses, and gameplay irregularities.
Work closely with operations, risk, product, and engineering teams to identify and escalate edge cases.
Magic Eden is breaking down barriers to make Web3 intuitive and accessible, operating both the #1 Bitcoin dApp and the #1 NFT marketplace. Backed by top-tier investors, they're building a future where trading is seamless and digital ownership is universal, with a global team of passionate and talented people.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Manage onboarding and implementation for customers, acting as the project manager.
Partner with customers to create and execute effective data and messaging strategies.
Serve as the customer’s first point of contact for support and troubleshooting.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.
Educate clients on the Beyond Finance financial hardship debt program, ensuring a clear understanding of benefits and options.
Empathize with and deescalate upset clients, addressing concerns about their financial situation.
Use a CRM system to access client information and maintain detailed records of interactions and progress.
Beyond Finance helps everyday Americans escape crippling debt and step into a brighter financial future. They've helped over 1 million clients and have a culture focused on compliance and ethics with supportive, user-centric technology and customized financial solutions.
Provide front line, first level, technical assistance for consumers supporting client specific high speed internet services delivering an exceptional customer experience.
Resolve technical problems within a fast paced, customer facing environment, including internet connectivity and performance troubleshooting.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
TP is a global, digital business services company that delivers advanced, digitally powered business services. They help the world’s best brands streamline their business in meaningful and sustainable ways with over 500,000 employees speaking more than 300 languages.