Remote Customer service Jobs • Troubleshooting

As a Global Escalations Specialist, you will protect the ecosystem, prevent fraudulent activity, enforce terms of service, and improve the Match Group experience. You'll investigate complex escalations, bug reports, and app functionality issues, working with Engineering to resolve them. You'll also collect user feedback on product rollouts and handle sensitive content issues, coordinating with cross-functional partners. This role requires flexibility, adaptability, and strong attention to detail.

As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.

Join our team as a Player Support Specialist for ARB Interactive, where you will be a key member of our support team. You'll work closely with our Players to ensure they have an outstanding gaming experience by addressing customer needs, resolving issues, and enhancing the overall Player experience through chat, email, and phone.

We are seeking a dedicated Resolution Center - Remote Call Center Specialist to join our team. As a key member of our customer service department, you will play a crucial role in resolving customer inquiries and concerns while working remotely. This position offers an exciting opportunity to contribute to our company's commitment to exceptional customer satisfaction.

Reporting to the Senior Manager of Customer Support, you will field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services. You will directly troubleshoot customer issues and resolve them by implementing attainable solutions, as well as evaluate and escalate bugs to development. The role involves providing feedback to develop support processes and applying technical writing skills in contributing to our growing knowledge bases.

Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.

The Worker Operations team owns every part of the worker journey, keeping our marketplace reliable, high-performing, and built on trust. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. If you’re driven, sharp, and not afraid to grow from the ground up, we want you.

As a Customer Service Advisor, you will be the first point of contact for customers across multiple contact channels, mainly phone, but may also include email and live chat. The role involves resolving customer issues, troubleshooting service problems, offering new services, and assisting with billing and payments. You'll work towards KPIs such as First Call Resolution, Customer Ease Score, Average Handling Time, and Quality & Compliance.

Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk. Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution. Translate user feedback into actionable insights to improve product usability. Based in ET or CT time zones.

As a Retailer Success Specialist, you will be the primary point of contact for HYER’s wholesale partners, responsible for handling retailer inquiries via phone and email with professionalism and care. You'll educate partners on the B2B platform and ensure retailers have a smooth end-to-end experience. This role blends customer success, operations, and light financial coordination.