Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting. This full-time role is entirely remote and will report to a Team Lead in the United States.
The Customer Service Coordinator will provide exceptional support to both external customers and internal team members by managing inquiries across multiple channels while maintaining high service standards. Successful candidates will demonstrate organizational skills and the ability to manage multiple priorities in a fast-paced property management environment.
Join Rad AI during a period of rapid growth and contribute to delivering top-tier technical customer support for our expanding product portfolio. You will communicate effectively with admins and users, triage urgent issues, troubleshoot web applications, and collaborate with internal engineering teams. On-call shifts including occasional night/weekend coverage are required.
Provide exceptional guest experiences in a customer service or contact center environment. This role involves troubleshooting streaming issues, understanding streaming services on various devices, and utilizing strong problem-solving skills. Multi-tasking and experience with CRM applications are preferred.
The Customer Support Representative identifies customer issues and provides solutions, offering consultative responses to technical and non-technical questions to ensure customer satisfaction. This role involves diagnosing and resolving customer problems, tracking support requests, and staying informed about product technology. The shift for this role is 10-7pm EST Monday - Friday.
You will be on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. Respond to customer-submitted live chats and email and troubleshoot customer issues.
The Product Support Specialist / Billing Specialist will be an integral part of the Client Services team, providing world-class Saas application and billing support in a fast-paced environment. This role involves operating as a DoiT expert on Google Cloud Platform (GCP) billing inquiries, analyzing customer billing lines, and responding to customer support issues with urgency. The ideal candidate will have a technical background and customer-facing experience supporting cloud computing products, services, and solutions.
Successfully foster client relationships to establish long-term partnerships and product utilization. Provide exceptional customer service to help resolve inquiries and/or concerns. Troubleshoot issues, execute course of action, test/document solutions, escalate where/as needed, and keep client updated throughout issue lifecycle.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. This position will be based in the Bristol, TN area. Hires must reside within a 50-mile radius of Bristol, TN.
This role is ideal for someone who thrives on helping customers succeed, enjoys solving problems, and can quickly learn the ins and outs of a software product’s UI. You’re equally comfortable handling technical troubleshooting and providing clear, empathetic communication. Exceptional customer experiences and turning feedback into actionable insights is key.