Be the voice of Nest for our partner practices by responding to inbound requests via email, phone, and chat with empathy, urgency, and clarity.
Help build the resources that scale us by creating and updating self-serve content.
Escalate bugs and pain points to Product and Hospital Success, identify recurring practice needs, and participate in cross-functional syncs to advocate for the customer.
Nest Veterinary is the category leader in care plan infrastructure for veterinary practices. They are on track to 5X this year and offer a front-row seat to what building a high-growth startup actually looks like.
Develop a strong understanding of Flywire's products and policies to provide solutions.
Handle client questions via various channels with speed and professionalism.
Solve complex payment problems using software tools and collaborating with team members.
Flywire is a global payments enablement and software company that aims to deliver complex payments. They have over 1,200 global FlyMates, representing more than 40 nationalities, and have 12 offices world-wide.
Review and follow up on inbound requests from outreach campaigns.
Utilize prospecting techniques to outreach patients in a personalized way.
Educate patients on the importance of receiving ordered services in-home.
Sprinter Health focuses on dramatically expanding access to healthcare by reimagining the patient experience, delivered at home and powered by technology for scale. They have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
Provide expert guidance to members on eyewear, lenses, and optical benefits across virtual and in-person settings.
Travel to client sites and open enrollment events to represent XP Health in person.
Manage end-to-end optical orders, including lens selection, order tracking, returns, and remakes.
XP Health aims to revolutionize vision care through cutting-edge technology. With over $50M in funding raised, including their Series B round in early 2024, they're positioned for exciting new challenges and impactful contributions to the healthcare landscape.
Play a critical role in supporting live patient scheduling and rescheduling.
Serve as the frontline communicator between patients and clinical operations.
Thrive in a fast-paced, remote-first startup environment.
Midi Health provides virtual care for women experiencing menopause. They are an equal opportunity employer that values inclusivity and fosters a supportive environment.
Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.
Serve as a trusted advisor to Heads of Service and Contact Center Directors.
Map legacy operations into modern workflows using AI and other technologies.
Drive product adoption and provide technical consultancy across various service modules.
Jobgether uses AI to match candidates with jobs, ensuring quick and fair reviews based on core requirements. They provide a shortlist to hiring companies, who then manage the final decisions and interview process.
Provide frontline support to customers via chat, email, zoom, and phone
Troubleshoot and resolve common product, configuration, and usage issues
Escalate complex or unresolved issues to L2/L3 teams with complete context
Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter.
Scope and implement new tools, processes, and procedures
Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. They are built on trust, transparency, and creativity, empowering teams to design, launch, and optimize for the web without barriers.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.