Own complex and sensitive member cases end to end, including appeals, denied claims, and coverage issues, resolving them via phone and writing.
Investigate before responding, pull history, and provide answers rather than status updates, keeping members informed on their timeline.
Balance complex escalations with general support volume, driving cases through Jira, Compliance, and clinics until closed.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide end-to-end women's and family health programs. The company has raised over $425 million, been named to the TIME100 Most Influential Companies, and earned over 30 workplace awards, fostering a collaborative and inclusive culture.
Call clients whose accounts have recently fallen behind and reach a real conversation.
Find out what actually happened to drive the right solution and secure a commitment.
Document every contact accurately and bring what you learn back to the team.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt. We are growing quickly and looking for new collaborators to help us reach the next level.
Serve as the primary point of contact for HR-related customer inquiries via email, phone, and chat.
Efficiently manage and resolve client inquiries, investigate issues, and collaborate with internal teams like sales, operations, finance, and payroll.
Maintain up-to-date knowledge of company offerings, conduct training sessions, and analyze support data to drive improvements.
Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance with a technology platform. They are a growing international family committed to building a diverse, global team and offering equal opportunities.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Investigate and resolve payroll and payroll tax discrepancies across multiple jurisdictions and periods, identifying root cause and impact.
Correct historical payroll records and ensure accurate amended filings, forms, and financial adjustments.
Communicate correction outcomes clearly to partners and collaborate with tax operations, engineering, and product teams.
Check is rebuilding payroll infrastructure by providing embedded payroll solutions for businesses of all sizes. The team is distributed across the US and values creative problem-solving, critical thinking, and grit.
Provide high-quality support via phone, email, and help tickets for inbound customer requests.
Communicate with lab personnel and physicians to obtain sample information and provide status updates.
Liaise with Medical Affairs, production lab, and Sales teams to resolve escalations and support customer needs.
Karius is a venture-backed life science startup that transforms how pathogens are observed in the body by unlocking microbial cell-free DNA. The company is a mission-driven team of scientists, statisticians, engineers, and physicians working to reduce patient suffering worldwide.
Provide empathetic, personalized support to customers and resolve their technical inquiries.
Communicate with platform specialists via Intercom and manage requests for accounts, subscriptions, refunds.
Turn user feedback into valuable insights to help shape the product.
Mindly is a marketplace for psychologists and clients, helping people live healthy, happy lives. We are a fast-growing, profitable HealthTech company with over 1,000,000 clients in 40+ countries and a passionate team.
Provide customer support across chat, phone, and email, resolving technical issues and product questions.
Maintain and improve the knowledge base, self-service resources, and accurate records of customer interactions.
Collaborate with cross-functional teams to share feedback and identify opportunities for process improvements.
Everway builds technology that helps everyone understand and be understood, creating a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, we foster a culture that values curiosity, courage, and commitment.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.