Partner with CSMs to shape customer Success Plans, linking business goals to product adoption and measurable value.
Use deep product knowledge to identify adoption gaps, optimization opportunities, and best-practice pathways across Unit4 solutions.
Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations with over 40 years of heritage. We are an agile, fast-growing company that empowers people with autonomy and a focus on meaningful work.
Manage post-PTO service requests requiring site visits from intake through scheduling and execution readiness.
Triage cases, define scopes of work, select service resources, and maintain accurate case pipelines in Salesforce.
Communicate with customers proactively, review partner quotes and invoices, and collaborate with internal teams to resolve blockers.
Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative software, financial products, and services for whole home electrification. We foster a promote-from-within culture with unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans, prioritizing people, planet, and profit.
Partner with customers to align with their desired business outcomes and enable them on existing use cases.
Act as the GitLab liaison, collaborating with cross-functional teams to ensure customer success and satisfaction.
Own a book of assigned customers, focusing on increasing adoption, retention, and growth.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab has a high-performance, values-driven culture that embraces AI as a core productivity multiplier.
Serve as the first point of contact for support requests via ticketing system, email, or chat.
Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
Document incidents, track resolution progress, and communicate updates to stakeholders.
Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.
Making calls to potential members to identify needs and provide information about services.
Answering questions about Nadia Care and the membership journey.
Checking eligibility, registering members, and maintaining databases.
Nadia Care is a maternal health company reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for underserved communities. They are a high-growth startup with values of empathy, collaboration, and resilience.
Manage and nurture customer relationships throughout the lifecycle, driving adoption, value, and retention of MariaDB and GridGain solutions.
Act as a trusted advisor, conducting regular business reviews and coordinating with cross-functional teams to ensure customer success.
Identify opportunities for expansion and proactively address issues, leveraging technical expertise and customer success principles.
MariaDB is a leading database company that powers modern applications for 75% of the Fortune 500, serving as the backbone of everyday digital transactions. With a focus on innovation and customer success, the company fosters a collaborative culture and offers flexibility and growth opportunities.
Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.
Build trusted relationships with enterprise customers as a strategic technical advisor.
Proactively identify opportunities to improve platform adoption and optimize configurations.
Coordinate with internal teams to ensure seamless customer experiences and support retention.
A technology company providing a cloud-based platform for enterprise customers. The company fosters a collaborative and remote-friendly culture with a focus on customer success and innovation.
Serve as the escalation point for complex technical issues beyond Tier-1 support, including platform dashboards, data pipelines, and AI-driven insights.
Investigate, reproduce, and resolve product bugs and data discrepancies while performing root cause analysis across multiple eCommerce environments.
Collaborate with engineering, product, data, and customer success teams to prioritize issues and drive resolutions while maintaining knowledge base resources.
Bright Insights offers an AI-powered eCommerce intelligence platform used by leading global businesses. The company values ownership, analytical thinking, and continuous improvement in a fast-paced environment.
Own the seller support experience, handling tickets, escalations, and live event issues.
Investigate problems end-to-end across payments, shipping, and platform tools.
Provide fast, empathetic support during live selling events where answers are needed in minutes.
Tilt is building a live selling platform that helps sellers run their business through community and personality. Backed by top investors, they are a fast-growing, mission-driven startup with a focus on trust and seller success.