Remote Customer service Jobs

We’re on the lookout for dedicated professionals like you to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you.

As a Customer Service Agent, represent the brand as the face of the company. Support customers via email and live chat, communicating with other departments. Be the first point of call to receive feedback from players, and then share this with the relevant teams. Ensure players are provided with an outstanding level of service and give feedback of recurring customer issues to management.

Accountable for making decisions supported by policy based on confidential financial information both from the facility and from patients to determine qualification for CICP (as applicable), Charity programs, or payment arrangements. Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies. This position is 100% remote.

Engage in text-based online chats as a chat moderator, welcoming players and fostering a friendly atmosphere. You will build rapport, maintain brand reputation, meet performance targets, and provide updates on promotions. You will also ensure players follow chat room etiquette and host scheduled chat games.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team.

You’ll support the success of a portfolio of clients by helping them realize the full value of our platform, and assist in day-to-day account coordination, learn to build value-driven relationships, and gain hands-on experience in product adoption and customer engagement. You’ll collaborate cross-functionally with Sales, Product, and Customer Support to support customer needs, surface insights, and begin identifying opportunities for growth and risk mitigation.

Our customers are the heartbeat of our business, and we’re searching for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes. You will be a consultant to these customers, deeply understanding their businesses and needs in order to maximize the value they get from using Common Room. You’ll play a critical role in shaping our customer experience.

The Customer Success Operations Manager will work as part of the NAM Regional Sales team, supporting both the Sales team, as well as Megaport Partners and Direct customers. The role will be engaged around activities related to the customer experience, including providing support for initial customer onboarding, driving overall customer satisfaction, and helping to grow and retain revenue on existing accounts.

This Customer Success Manager role is a critical position on DroneDeploy’s Go-To-Market team. The role is the primary relationship owner and builder with key enterprise customers within the Architecture, Engineering & Construction (AEC) industry. The goal is ensuring DroneDeploy’s suite of solutions makes a measurable impact on our customers’ projects and businesses, leading to increased adoption, engagement and promotion.

The Customer Support Quality Control Specialist will oversee the performance of the customer support team, ensuring high service quality and continuous improvement. Responsibilities include supervising the team, training operators, analyzing customer requests, and contributing to operational process improvements.