Answer a high volume of inbound calls; transfer and direct calls.
Responsible for front office patient coordination; appointment scheduling, transport coordination.
Accurately input data into both Carenet and EMR databases.
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. We interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
Making outbound calls to patients, members, and customers.
Helping patients make decisions that will enhance their healthcare experience.
Assisting members and patients with benefits and insurance information.
Carenet Health pioneers advancements for experiences across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.
Manage Enterprise customer relationships with high-value customers.
Become a Dovetail expert to onboard new customers successfully.
Drive renewals, retention, and track core customer metrics.
Dovetail is on a mission to improve the quality of everything with its AI-native customer intelligence platform. They help thousands of teams bring together customer insights and empower them to build better products, services, and experiences.
Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance.
Directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor.
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use their technology to read articles, voice over videos, and restore voices lost to disability. They are a global team that value talent, not location.
Solving possibly complex requests from guests with creativity
Coordinating with cross-functional teams on various aspects of setting up a newly onboarded property
Wander owns the demand, booking, smart home technology, home management, and the homes themselves, creating an unmatched guest experience. They are backed by legendary investors and have a team of experienced startup operators.
Independently deliver live customer training sessions, webinars, and onboarding workshops.
Create, update, and maintain enablement content such as training decks, guides, videos, and self-service documentation.
Execute standardized onboarding programs for new customers, ensuring training milestones are completed on time.
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. They are entering an exciting phase of accelerated growth after doubling their customer base over the past year; SewerAI is an Equal Opportunity Employer committed to providing a workplace free from discrimination.
Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world get the most out of their platform. They run lean, move fast, and support each other fiercely, fostering a high-paced, collaborative environment.
Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support.
Manage expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay.
Collaborate and strategize cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience.
Amae Health provides outpatient psychiatric and primary care health services through value-based care arrangements. They are a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness.
Respond to customer queries and requests via email in a thoughtful and timely manner.
Consult users on best practices and how Firstbase operates as a product expert.
Collect and share user suggestions and pain points with the Product and Operations teams.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.