Resolve complex technical escalations for enterprise clients working within defined SLAs.
Conduct root cause analysis on technical issues and partner with Engineering to inform long-term fixes.
Design and maintain scripts, diagnostic tools, and workflows to enable Customer Success self-service.
Syllo provides a unified litigation platform that enables lawyers and paralegals to safely harness AI throughout the litigation lifecycle. They serve enterprise customers including major law firms and corporations, and are quickly expanding.
Drive responses to customer cases and ensure proper ticket routing.
Monitor, motivate, and document team performance and adherence to policies.
Serve as primary escalation point for single and multi-customer outages.
Flexential provides data center and cloud solutions with a focus on customer support and infrastructure reliability. The company fosters a culture of diversity and innovation, with a team-oriented environment that values professional growth.
Own, troubleshoot, and solve customer technical issues using best practices.
Identify cases that require escalation to product or engineering.
Design and implement automation solutions to scale support offerings.
Eon transforms cloud backups into useful assets with their Cloud Backup Posture Management platform. They are an ambitious, collaborative startup backed by prominent investors.
Drive product adoption and value realization through proactive customer engagement.
Manage customer relationships to ensure satisfaction, retention, and expansion.
Deliver customized training and enablement programs to deepen product knowledge.
Elite is a trusted automation platform for law firm operations, delivering a cloud-native SaaS platform that unifies financial, invoice, time, and data management. The company has a global, diverse team and embraces an employee-centric, flexible work model.
Assist customers with procedural or operating difficulties using KPA software applications.
Troubleshoot and resolve issues, escalating complex problems to tier 2 support when needed.
Prioritize and handle incoming support issues, documenting all communication in a centralized ticketing system.
KPA helps automotive businesses with compliance, safety, and regulatory change through software, consulting, and training. Named a Best Place to Work for seven years, KPA is a team of dedicated professionals focused on client success.
Own the success, retention, and growth of a portfolio of strategic district partners, focusing on student safety and well-being outcomes.
Build trusted relationships with district leaders and drive product adoption through consultative success plans and cross-functional collaboration.
Manage end-to-end renewals, identify expansion opportunities, and navigate complex implementations with accountability for retention.
Gaggle provides student safety, well-being, and educational technology solutions for K-12 school districts. The company works with district partners across the U.S. and emphasizes a cross-functional, team-based culture.
Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.
TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.
Assist customers via phone, email, chat, and social media to ensure a positive experience.
Resolve inquiries efficiently using multiple systems and take ownership until resolution.
Maintain product knowledge and meet service level agreements while providing accurate information.
We provide finance and insurance solutions for the automotive industry, offering vehicle protection plans. With over 60 years of experience, we serve thousands of dealerships and financial institutions across the U.S.
Manage a portfolio of strategic enterprise customers, driving adoption and delivering tailored solutions.
Lead complex integrations (APIs, SSO, third-party tools) and run platform audits.
Act as a trusted advisor to maximize business impact and support Customer Success partners.
360Learning enables companies to upskill from within by turning experts into champions for growth. With 400+ team members across North America and EMEA, they power 1,700 organizations and foster a culture of inclusion.
Work from home with a flexible schedule to balance personal and professional life.
Deliver exceptional customer service and inspire teams to achieve outstanding results.
Receive mentorship from experienced leaders to grow and excel in your role.
Global Elite Empire Consultants is a third-party recruiting firm that connects candidates with client service leadership roles. The company promotes a supportive culture with flexible work arrangements and mentorship opportunities.