As Customer Success Manager, you'll deliver unmatched service and attention to Rad AI’s rapidly expanding customer base of radiology groups and hospital systems. You will build strong relationships with customers, ensure successful onboarding and implementation, and proactively address customer needs.

Receive, investigate, and resolve customer inquiries in a timely and accurate manner, handling them via telephone, and ensuring all customer communication is clearly documented through various channels. Educate callers to ensure resolution is achieved on first contact and must be able to pass required testing. This position requires schedule flexibility and adherence and may require overtime.

Deliver customer support in a FinTech-related service, handling client inquiries through e-mail and Japanese chat. Responsibilities include administrative tasks like customer registration and maintaining communication records, crafting detailed responses, processing requests, identifying issues, working with trading platforms, transcribing Japanese names, and collaborating with internal teams.

Be the primary point of contact for clients in the Broker Channel, working with sales, product, operations, marketing, and support teams. Manage processes for broker channel accounts, facilitate customer transitions, and present plan data. Serve as a consultant, providing advice on benefits, compliance, and wellness programs.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization by providing outstanding service and product knowledge, while working with multiple clients throughout the day.

The Instructure Technical Support group provides technical assistance to end-users of Canvas, its cutting-edge LMS software, supporting learning management systems administrators and corporate users. This role involves troubleshooting and providing technical support via phone, web-based tools, and e-mail, as well as acting as a liaison between customers and Tier 2 Support during problem escalations, assisting clients from issue initiation through resolution or escalation.

Provide day-to-day customer service support and contribute to business growth by managing customers, while also providing comprehensive sales support for internal and external sales teams through customer interactions, product information, order management, and ongoing training.

As a member of our Customer Experience Team, you will manage order intake, performing internal workflows to capture and process patient orders end-to-end, remotely engaging with patients and caregivers by doing outreach via phone, email, and other communication platforms, and interfacing with our healthcare partners.

Deliver exceptional customer service in a high-volume, fast-paced environment. Schedule and route technicians efficiently to maximize productivity. Support business growth by driving revenue and meeting market goals. Work collaboratively with the team to ensure smooth daily operations to create a positive impact.

As a Sr. Underwriting Service Specialist, you'll ensure account service delivery exceeds customer expectations, utilizing customer service skills and software applications to meet targets and SLAs. Responsibilities include policy issuance, documentation, report updates, and communication with internal functions and brokers. This role requires analytical skills, collaboration, and insurance knowledge.