Lead the International field service organization to ensure service agreements and warranty obligations are met.
Manage and develop Field Service Engineers while driving process efficiencies and scalable business growth.
Collaborate with cross-functional teams and regional sales throughout Europe to achieve world-class customer satisfaction.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians through intelligent technology. With over 25 years of experience and a global team, they foster an inclusive, diverse culture and invest in employees' long-term growth.
Own day-to-day relationships with UK-based customers as the primary point of contact for onboarding, setup, and support.
Guide clients through onboarding and early use-case design, ensuring they get real value from the platform.
Coordinate with US product and engineering teams on feedback, account health, and timezone handoffs.
Farsight is an agentic AI platform for financial services that helps investment banks and private equity firms automate complex workflows. The company is partnered with S&P Global and has a team from Evercore, General Atlantic, Amazon, and Hugging Face.
Own enablement strategy for Aveni Assist and Detect, shaping best practices for every user type.
Design and launch scalable certification and training programmes via LMS for thousands of users.
Build and lead a high-performing enablement team while delivering key training sessions yourself.
Aveni is an award-winning technology company using advanced AI and natural language processing to drive enterprise productivity in financial services. The company fosters a collaborative, innovative culture with remote flexibility and a strong commitment to diversity.
Serve as the customer's main point of contact through their initial onboarding, understanding their business and technical needs.
Lead onboarding kick-offs, training workshops, and coaching sessions while delivering training in German and English.
Partner with internal teams and advocate for customers to improve the onboarding playbook and ensure successful implementation.
Wordly provides high-quality, real-time translation services in 50+ languages for virtual and in-person events. It is a fast-growing, remote-first startup of industry veterans and senior tech pros who prioritize performance, customer happiness, and work-life balance.
Own a portfolio of client accounts post-sale as their primary point of contact.
Drive product adoption and engagement across large user bases using usage analytics.
Run performance reviews, lead QBRs, and identify expansion opportunities.
Aveni is an award-winning AI technology company that builds agentic systems using NLP and LLMs to automate and innovate for the financial services industry. It is a high-growth scale-up with a remote-first, collaborative culture focused on shared success.
Solicit, prepare, and process customer materials using glossary development tools.
Provide frontline technical support, triage requests, and guide customers on best practices.
Work with large datasets and support workflows, reporting, and sales data requests.
Wordly.ai is an AI-powered translation startup offering real-time interpretation in 50+ languages for events and meetings. The company is a fast-growing, remote-friendly team of industry veterans focused on performance, innovation, and customer success.
Monitor and respond to customer email and SMS in Gorgias with care and empathy.
Review AI-drafted replies for accuracy, brand tone, and policy alignment before customers see them.
Own escalations and sensitive tickets, including delivery, billing, and subscription issues.
Golden Child is a Miami-based startup redefining pet nutrition with human-grade, chef-crafted food and functional drizzles. We are a small team of veterinary nutritionists, supply chain experts, and chefs committed to quality and culinary craftsmanship.
Act as a point of contact with customers, monitoring incidents to ensure Service Level Agreements are respected.
Document and report unresolved issues to customers and follow up with professionalism.
Collaborate with global team and establish excellent communication channels with QA, SDE, and Incident Manager to ensure excellent customer support.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands, fostering a culture of integrity, innovation, and impact.
Provide support through inbound call handling, verifying caller identity, and assisting patients with refund initiative inquiries.
Respond to patient inquiries using approved scripts and workflows, accurately documenting interactions in designated systems.
Work in a fast-paced, structured environment with no outbound calling, sales, or payment collection, focusing on delivering a positive customer experience.
Savista is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. With a highly trained workforce and clients across the US, they foster a supportive, inclusive culture where colleagues are empowered to make a meaningful impact.
Maintain excellent quality standards for client programs and adhere to program scripts and guidelines.
Effectively communicate and manage calls with empathy, accurately collecting information and explaining medical terminology.
Exhibit organizational skills by handling multiple projects simultaneously and safeguarding patient privacy under HIPAA.
Inizio Engage is a strategic healthcare engagement partner that helps clients improve treatment outcomes by reimagining how they engage with patients, payers, and providers. With over 7,000 experts worldwide, the company fosters a collaborative culture and has been recognized as a Best Place to Work.