Responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touchpoints, identifying and working cross-functionally to overcome adoption barriers to product usage and soliciting valuable product feedback. Drive positive retention rates through a positive customer experience organically and results in contract renewals.
Seeking a dynamic and customer-focused individual to join our team as an Office or Remote Customer Service Representative.In this role, you will be responsible for providing exceptional service to our customers through various communication channels. Whether you work in our office or remotely, you will play a crucial role in ensuring customer satisfaction and loyalty.
Engage with customers in real-time via live chat to provide support and assistance, resolving inquiries and issues promptly. Complex issues are escalated, and accurate records of interactions are maintained. Providing feedback on common customer issues is also a responsibility.
Looking for a dedicated professional to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Seeking individuals dedicated to delivering exceptional customer service experiences to lead and inspire teams.
Looking for an opportunity to leverage your consulting expertise in a post-implementation capacity within the life sciences industry? Veeva Systems is seeking a Managed Services Consultant for our Align team. As a Managed Services Consultant, Align, you will be a key member of our Managed Services team, providing ongoing application administration and consulting support for customers live with Veeva Align.
Feathr is seeking a Training & Onboarding Specialist to assist customers in the implementation process across their websites and platforms during their onboarding period. You will guide them through the initial steps of their high-level technical understanding of Feathr and help them publish their first marketing campaigns, ensuring customers successfully integrate Feathr into their marketing, and feel confident and enthusiastic about harnessing its full potential.
Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.
We are looking for a Customer Onboarding Specialist who blends technical aptitude with project management and interpersonal finesse to set the foundation for long-term customer success. You’ll guide clients through initial setup and training phases, create tailored onboarding journeys, and provide key input into building our knowledge base for AI-supported onboarding.
Provide real-time support to customers through live chat. Responsibilities include responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction. The ideal candidate will have excellent written communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment. Experience with live chat support is a plus.
Seeking a motivated and customer-focused Call Center Agent to join our team. This role can be performed either in our office or remotely. The Call Center Agent will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues in a professional manner.