Manage and develop a team of Services Advisors, driving performance and accuracy in scoping services engagements.
Identify and implement AI-powered tools to automate manual work and speed up scoping and estimating.
Present scope of work directly to customers, build strong relationships with Sales and Services stakeholders, and manage active opportunity pipelines.
Applied Systems transforms the insurance industry with innovative software and services. With over 40 years of experience, the company fosters a culture built on values, teamwork, and diversity, making it a place where teammates can grow and have fun.
Deliver training and advisory support to partner nations on counterterrorism investigations involving gaming and online platforms.
Apply digital evidence collection, OSINT, and analytical tools to strengthen investigative capabilities.
Develop SOPs, training materials, and multi-agency coordination mechanisms for institution building.
Culmen International enhances international safety and security, strengthens homeland defense, and optimizes government operations. With experience in over 150 countries, they support clients in challenging environments.
Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract signature through renewal.
Focus on risk mitigation through early intervention, developing Save Plans to protect ARR and reduce churn.
Deliver business reviews, act as an internal advocate for customer feedback, and mentor team members.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands worldwide, including many Fortune 100 companies, Hyland has nearly 4,000 employees and fosters an employee-centric culture with a focus on inclusion, wellbeing, and community impact.
Own and evolve the Commercial CSM activation strategy to drive customers from closed-won to successful launch and early adoption.
Use data to diagnose activation bottlenecks, spend gaps, product adoption stalls, and customer risk across a high-volume Commercial book.
Manage, coach, and develop a team of ~6–8 Commercial CSMs operating in a high-volume activation motion.
Ramp builds intelligent infrastructure for finance teams, automating how over $200B in annualized spend flows through 70,000+ companies. The company fosters a high-agency, high-urgency culture where builders own problems end to end and make consequential decisions that shape business outcomes.
Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
Resolve guest inquiries and common issues in real time using sound judgment, urgency, and property-specific information.
Escalate complex guest, maintenance, or property-readiness issues to appropriate stakeholders while maintaining ownership of frontline resolution.
Our client is a fast-growing short-term rental and property management company overseeing nearly 200 vacation rental properties across multiple US markets. Their culture is collaborative, entrepreneurial, and results-oriented, valuing accountability and continuous improvement.
Responds to incoming inquiries via phone, email, and web portal, providing accurate and timely customer service.
Works as part of a team to support service delivery and maintain strong customer relationships.
Adheres to regulations and procedures to ensure privacy and safety of employee and patient information.
Sutter Health is a healthcare organization providing medical services and support to patients and communities. They are a large employer with a focus on collaborative culture and employee empowerment.
Develop deep understanding of customers, products, and operations while solving complex problems.
Analyze customer trends and identify opportunities to improve experiences and processes.
Collaborate with Product, Engineering, Operations, and Risk teams to drive meaningful improvements.
Stake is an Australian investing platform that helps people grow their wealth with access to ASX and Wall Street. With over 750,000 customers and A$8B under administration, the company fosters a culture of empowerment and continuous improvement.
Own the end-to-end training relationship for Syllo's largest accounts, delivering white-glove service.
Design and execute account-specific learning programs and maintain dedicated client portals.
Translate usage data into actionable insights for clients, collaborating with instructional design and product teams.
Syllo is a software company offering an AI-powered litigation workspace for legal professionals. They are a lean, fast-moving, multi-disciplinary team of exceptional lawyers and engineers focused on transforming legal practice.
Design and build EdSights' technical support function from scratch, including service model, escalation paths, and tooling.
Own support KPIs, implement QA processes, and analyze trends to improve product and customer experience.
Develop deep expertise in EdSights' products to triage complex issues involving APIs, integrations, and data flows.
EdSights builds AI-powered student engagement and retention software for higher education, helping colleges understand student needs. They are a high-growth startup backed by $80M, with 300+ partners, and a culture that values ownership, speed, and making a measurable difference for students.
Interact with sellers with a seller-first attitude and resolve issues regarding payments, payouts, and shipments.
Become a deep expert in Whatnot's seller tools and policies to drive positive outcomes.
Work cross-functionally to troubleshoot complex seller escalations and identify patterns for improvement.
Whatnot is the largest live shopping platform in North America and Europe, enabling anyone to turn their passion into a business. They are one of the fastest growing marketplaces and were named the #1 Best Startup Employer in America by Forbes.