Remote Customer service Jobs

Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution. Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed. Document and maintain accurate records of product issues, recurring trends, and user feedback. Contribute to building out support resources and partner with cross-functional teams to surface valuable customer insights that inform product improvements.

This is a remote position where you'll play a critical role in the success of PickTrace's growing customer base, finding fulfillment in helping others by supporting client teams on the ground with learning and fully utilizing the PickTrace solution. You will provide onsite support, collaborate with field users, lead in-person training, and build relationships with clients, serving as a trusted point of contact.

In this fully remote role, you will assist clients with their travel plans, provide outstanding customer service, and coordinate all aspects of their vacation experiences. If you enjoy helping others and have a passion for travel, this role offers a chance to combine both.

The Vice President of Customer Success leads a global team dedicated to delivering outstanding customer experiences, driving satisfaction, retention, and renewals. This executive will be responsible for developing and executing strategies that maximize customer value, foster long-term relationships, and support Veeam’s growth as a market leader.

As a Support Advisor, you’ll be at the front line of ShipStation’s customer interaction answering the phone, tackling emails and some live chats, building and improving our customer experience structure to preemptively address customer concerns. You will develop an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales, and marketing folks.

Looking for a Customer support and payment agent for Softermii's client, Milliorize, which provides end-to-end platforms and services for the iGaming industry. Responsibilities include responding to customer inquiries, resolving issues, verifying KYC documents, managing promotions, and monitoring Trustpilot reviews.

Seeking an integral part of the CCS Team in a high growth organization, the Customer Success Representative will provide timely and efficient application and basic technical support via phone, web, or email; deliver an A+ customer experience; and provide basic training to customers. The ideal candidate must have a proven track record of exceeding goals and objectives, as well as, integrity, perseverance and a passion for getting the job done.

We are seeking Senior Enterprise Customer Success Managers to own and grow MoeGo’s most strategic and complex enterprise relationships. These customers operate multi-location businesses across grooming, daycare, and boarding verticals, and require both executive-level partnership and operational-level execution. This role is ideal for someone who can confidently engage executive stakeholders on business impact while also partnering with operations leaders to ensure adoption, performance, and measurable value realization across locations.

As a Customer Success Manager, you will be a vital part of our specialized Customer Success team, serving as the primary operational liaison between our clinicians and Osmind offerings, focused on optimizing practice workflows and ensuring smooth adoption of our EHR and RCM services.

Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. Collaborate with product, design and engineering to continuously improve our products and the customer experience, advocating for customer needs and priorities. Handle operational requests and proactively drive improvements in our processes and internal workflows.