Handle inbound calls in a high-volume environment supporting SLA objectives.
Provide high quality service and support to callers, efficiently meeting their needs from start to finish.
Collaborate across departments with clinical and non-clinical colleagues to ensure seamless care and positive member outcomes.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. With expertise, scale, compassion, and vision, the company sets the industry standard and employs a mission-driven team committed to helping patients live their best lives.
Own the relationship for one to two BPO partners against DoorDash's full Customer Experience performance matrix.
Run performance-management mechanism end-to-end and produce Weekly and Monthly Business Reviews for Director read.
Proactively diagnose and remediate performance issues, and partner with cross-functional teams to unblock partner performance.
DoorDash is a technology and logistics company that enables door-to-door delivery, aiming to empower local economies and go from a food delivery platform to one that delivers any goods. The company is growing rapidly and changing constantly, offering team members opportunities to share unique perspectives, solve challenges, and own their careers.
Review video content according to guidelines and provide editorial feedback.
Identify patterns and trends in video content to align with client goals.
Collaborate with cross-functional teams to deliver research on pop culture and digital landscape.
1021 Creative provides video content review and editorial services for clients, focusing on pop culture and social media trends. The company emphasizes a remote work culture and supports employees with resources for handling sensitive content.
Deliver live training sessions across 5 product lines for new and existing customers, ensuring learners achieve competence and confidence.
Design and iterate on interactive training collateral like e-learning and on-demand video, leveraging AI tools to accelerate content creation.
Collaborate cross-functionally to gather customer feedback and influence product roadmap, while managing training metrics to drive product adoption.
ApartmentIQ builds AI and data SaaS products for the PropTech industry, covering 40M units with daily property and market intelligence. We are a profitable, growth-stage company with a fully remote team of 100+ across the U.S., operating on a strict no a**holes policy and a culture of high performance.
Review BCBA and behavioral health provider credentialing packets for completeness, accuracy, and primary source verification.
Conduct routine and ad hoc audits of delegated credentialing files to ensure compliance with payer, accreditation, and regulatory requirements.
Support pre-delegation and annual delegation audits, maintain tracking systems, and collaborate with teams to improve processes.
The partner company focuses on improving access to high-quality behavioral healthcare services through credentialing and provider network management. They operate in a mission-driven remote environment with a collaborative team culture committed to innovation and quality.
Manage billing inquiries, payment follow-ups, and customer account updates to support revenue operations.
Collaborate with finance, sales, technical support, and professional services teams to resolve customer needs efficiently.
Monitor customer aging reports and conduct collection calls to maintain strong client relationships and support business growth.
This role is listed on behalf of a partner company that manages applications. The partner is looking for a Billing Support Specialist based in Switzerland, offering a collaborative, people-focused environment with career development opportunities.
Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.
HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.
Contact employers and insurers via phone, email, or fax to verify information and obtain claim documentation.
Manage inbound and outbound calls, compile billing packets, and file insurance claims.
Perform accurate data entry in several systems while handling confidential patient health information under HIPAA guidelines.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM platform. The company is a multi-year Top Workplaces award recipient and has been on the Inc. 5000 list for eleven years.
Lead and develop a team of team leaders managing a 50-strong remote customer service team, driving high performance under pressure.
Collaborate cross-departmentally with Customer Experience and QA teams to optimize processes and elevate customer experience.
Track key service metrics like Net Promoter Score (NPS) and customer satisfaction, while implementing improvement initiatives.
ParcelHero is one of the UK's biggest parcel delivery price comparison sites, serving consumers and businesses with over 5 million visitors yearly. The scaling, technology-focused business has 120 remote staff worldwide and is expanding into the US and Europe.
Manage all aspects of PrivacyPro implementation projects, including kick-off, software configuration, go-live, and training.
Act as main point of contact for customers, owning communications via Zoom meetings, emails, and project documentation.
Liaise between customer IT groups and internal teams to facilitate technical configuration and provide feedback for product enhancements.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. It is a high-growth healthcare information technology company with over 3,000 customers and a start-up culture built on innovation and teamwork.