Provide friendly and efficient support to customers from a remote location. This role involves responding to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies, and resolving customer complaints. The ideal candidate is empathetic, patient, and enjoys solving problems while working independently.
You will be the first-responder for Attentive’s entire customer base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customer and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry. You will interface directly with customers on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers.
Uphold Cleo’s Customer Success strategy and processes, ensuring accurate recording and follow-ups. Oversee the customer lifecycle from launch to renewal, ensure optimal customer journey. Manage a 30+ customer base, including 1-on-1s and quarterly Executive Business Reviews. Develop customer relationships, promote customer loyalty. Understand customer structure and connect goals to solutions.
You will work with technology, academic, and non-profit organizations to ensure they have access to Wikimedia content and get the best from our products by building strong relationships throughout their journey with Wikimedia Enterprise, from onboarding to renewals. As an advocate for customers, you'll anticipate their needs to help them achieve their business goals.
The Dealer Support Representative will respond to inbound telephone calls and e-mails from dealerships, assist in troubleshooting and resolving inquiries, provide supplementary training related to Dealertrack Canada products and services, and discuss the benefits and features of any of the DT-suite of products.
Define and drive the strategy for delivering exceptional experiences across all touch points, ensuring Angi’s customers feel valued, understood, and empowered. This role requires a hands-on leader who is action-oriented, strong analytically, customer service-obsessed and can influence without authority. You will need to balance both strategy with day-to-day execution and play a key role in shaping the future of the Care organization.
As a Technical Support Analyst you will be part of the Implementation & Technical Account Manger Team. You will monitor our real-time monitoring system to proactively identify and address potential incidents, Provide Level 1 and Level 2 technical support for client requests, operate as part of a 24/7 global team, ensuring continuous coverage, and collaborate closely with Product, Engineering, and Implementation teams to resolve escalated issues.
The Healthcare Customer Advocate will handle inbound and outbound calls to support our healthcare client providing service to residents of Oklahoma, delivering exceptional customer service by adhering to established protocols and guidelines and utilizing various web-based systems to efficiently address and resolve customer inquiries.
Proactively motivate and inform applicants throughout the enrollment process, from application to enrollment in treatment. As a key member of the growth team, guide applicants through the enrollment process, answering questions, providing support, and encouraging them to reverse their diabetes. The Enrollment Advisor is the applicant’s primary contact, defining their enrollment experience.
Follows-up, collects and resolves all outstanding self-pay accounts receivable. Performs a variety of duties including accounts receivable follow-up, customer service, correspondence response and daily reconciliation of activities. Meets guidelines to ensure timely and accurate reimbursement for all self-pay accounts