Remote Customer service Jobs

You will be a key player in the growth of the region by providing high quality training, education and support to Catapult’s customers across the entire range of athlete tracking hardware and software solutions. You will have an understanding of the sports industry and how the intersection of technology and sport is driving performance improvement. You will become a product expert and utilise this expertise to drive product adoption for your customers.

We are looking for a talented, multi-lingual Product Support Technician who can communicate in English, Spanish and Portuguese to support the rapidly growing customer base. Based in Brazil, you will be the customer’s first point of contact to resolve product issues for customers in your region. This role will have some roster work including nights to ensure 24/7 support to our global customer base.

Looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey. You will offer support over multiple channels, including livechat, email, phone, and social media platforms.

As a Membership Services Executive, you will provide world-class customer care via email, phone, and live chat, answering member inquiries, resolving issues, and collaborating with cross-functional teams to ensure a seamless customer experience. This is a remote role that requires someone with excellent communication skills, the ability to multitask, and a passion for solving problems.

As a Customer Success Manager, Growth at Vanta, you will guide customers through their security and compliance journeys with Vanta's specialized solutions at scale. You will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through the retention of customers and the health of the book of business. You are responsible for helping keep our customers moving toward their goals and ultimately being successful and happy.

As a Spécialiste Support Pilotage et Comptabilité, you will be an expert in the field and platform. You will be the primary point of contact for our client base, helping them leverage Pennylane for their accounting and financial management. You will be at the heart of the customer experience, enabling clients and their accountants to harness the full power of Pennylane to drive growth.

Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person. Assist with bookings, modifications, cancellations, and special requests. Handle guest complaints and issues promptly, providing solutions. Coordinate smooth check-ins and check-outs, including key handovers and property orientations.

We're looking for a Customer Success Lead to own the end-to-end customer journey at Synthflow - from onboarding through expansion. In this high-impact role, you'll work closely with our founders and cross-functional teams to ensure our customers are successful. You’ll define and scale our customer success function, build strong relationships with enterprise accounts, and help influence the product and go-to-market motion through user feedback and insights.

The Customer Success team at Cyderes ensures customers achieve their desired outcomes, helping them stop threats and ensuring they receive maximum value from services and security solutions. As a Customer Success Manager, you'll solve customer's cyber security problems, work with interesting technologies, and embrace a dynamic environment.

Answer customer calls for service on servers or equipment, dispatch tickets to appropriate technicians, and perform basic troubleshooting over the phone. Differentiate between hardware and IT issues, route hardware issues to technicians for on-site visits, and route IT issues to remote support team.