Provide first-line support to restaurant clients using PAR OPS in their daily operations.
Diagnose issues, provide clear resolutions, and escalate more complex problems as needed.
Collaborate with Senior Analysts, Team Leads, Concierge Services, and Level 2 Support.
PAR Technology Corporation has been a leader in restaurant technology for over four decades, empowering brands worldwide to create lasting connections with their guests. They provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.
Build and maintain trusted advisor relationships with Fortune 500 customers.
Ensure alignment of Nirmata’s solution to customer pain points and successful adoption.
Provide technical leadership in the creation and delivery of technology solutions.
Nirmata helps organizations innovate fast without sacrificing security or compliance with its policy-as-code platform. The company encourages diverse contributions from its employees and has a commitment to an inclusive workplace.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner
Granum is a leading software company providing solutions for landscapers and arborists across North America. They bring together LMN, SingleOps, and Greenius into one powerful software ecosystem with a highly collaborative, innovative, and supportive culture.
Handle customer inquiries via phone, email, and chat with professionalism.
Provide accurate information about products, services, and policies.
Troubleshoot and resolve customer complaints and issues.
TBS Investment & Management Company is dedicated to supporting their members' success by ensuring warehouses run smoothly. They foster a collaborative environment where individuals thrive on handling diverse tasks and solving challenges to enhance customer experiences.
Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
Respond to potential customers via chat, email, direct messages, and app store review sections.
Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.
BrickBrands provides 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures. The company is fast-growing and embraces diversity and inclusivity, creating opportunities for brands and communities to speak.
Respond to client requests with timeliness and accuracy
Manage notes, activities, workflows and reports in our CRM
Communicate with clients via phone and email regularly regarding scheduling, paperwork, and follow up tasks
They are an independent financial planning and investment management firm. They are a growing fee-only firm committed to meaningful client relationships and investing in their people, with a culture of work-life balance, teamwork, and enabling everyone's success.
Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a fully remote, fun, and ambitious team and get together every few months in person.
Identify areas of risk and takes steps to prevent customer or revenue churn.
Work closely with Sales Teams to define and execute product adoption and customer retention plans.
Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Assist franchisees with order tracking and resolving issues.
Act as a bridge between franchisees and suppliers.
Respond to support requests through Gorgias and email.
Casago is a vacation rental company where people create exceptional experiences, delivering genuine hospitality. They value contributions, invest in growth, and give the opportunity to impact homeowners and guests.