Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.
Own and improve the customer experience on the Open Telekom Cloud Marketplace.
Assist customers with platform issues and coordinate with technical teams.
Manage relationships with marketplace sellers and partners.
Deutsche Telekom IT Solutions is part of the Deutsche Telekom Group, a leading provider of IT and telecommunications services in Europe. They have over 5300 employees and an award-winning culture, with hubs in Budapest, Debrecen, Pécs, and Szeged dedicated to growing cloud professionals.
Own customer retention and growth: Secure renewals and identify opportunities for expansion.
Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions.
Build trusted relationships: Engage stakeholders across all levels of the institution to strengthen advocacy.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness. Their diverse community of colleagues are unified by a shared desire to make a difference in education with team members in over 35 countries.
Partner with sales and implementation to support onboarding and adoption.
Form deep relationships with customers and serve as a trusted advisor.
Identify upsell opportunities by understanding customer goals.
Verifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations with fast verifications and stay compliant. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.
Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
Contribute to documentation, training materials, and process improvements
Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Their mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.
Deliver outstanding customer experiences across multiple channels including phone, text, and email
Serve as the go-to insurance expert, guiding customers through the full policy lifecycle—from initial sales through coverage adjustments, policy updates, billing questions, verification and beyond
Identify opportunities to enhance processes and contribute to operational efficiency
Sure, founded in 2015, is the insurance technology leader unlocking the potential of digital insurance. As a Software as a Service (SaaS) provider, they serve as the essential technology backbone for the digital insurance ecosystem and work with insurance carriers to enable their offline-to-online transitions. They have been named among Deloitte Technology Fast 500, Inc. 5000, Forbes Fintech 50, and CNBC World's Top Insurtech Companies and have a remote-first culture.
Drive the full onboarding lifecycle from kickoff to go-live, manage timelines and risks.
Independently implement standard Salesforce and Mogli configurations, translate technical knowledge for precise client configurations.
Promote client success by implementing a dynamic onboarding program and training curriculum.
Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with extreme growth of clients in commercial verticals. They are a small, high-trust team focused on accelerating their clients' success globally.
Own end-to-end customer success for key platform customers.
Act as the primary escalation point for complex customer issues.
Oversee technical onboarding for new platform customers.
Catena builds the connectivity infrastructure freight has been missing. They unify telematics, ELD, and operational data into a single, permissioned API so logistics platforms can automate workflows, reduce fraud, improve safety, and build better products.
Offers solutions that aid and facilitate a unique customer service experience.
Answers and places calls in a professional manner.
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. With over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries and believes in providing an unmatched experience.