Remote Customer service Jobs

The ExtraHop customer success team focuses on successful outcomes for our customers. As a Customer Success Specialist, you will be critical in executing programs that touch and enable our user community. Document customer use cases, carry a regular cadence with a percentage of your customer base, and lead and facilitate new customers’ initial onboarding.

Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management. Accountable and responsible for E2E execution of standard farming and upselling.

The Customer Success Specialist will be the primary contact between clients and internal stakeholders. This person will manage customer needs via the Account Management escalation queue in Salesforce, understand the client industry and products, and collaborate with other teams to mitigate customer risk. This role will also identify upsell opportunities, serve as an escalation point, and maintain regular communication with customer escalations.

In this role, you will play a critical role in driving Nirvana’s world class claims organization by helping insureds and agents report new losses and provide updates on claims previously reported directly to Nirvana or our third party administrator. Accept inbound calls and/or emails from agents, brokers and insureds reporting new losses and communicate effectively while entering data accurately into our claims management system.

As a Client Service Representative, you’ll be the first point of contact for new Business Wire clients, requiring excellent customer-focused communication and organizational skills. As the key liaison between sales, newsroom, and clients, you'll manage inquiries, membership applications, and client follow-ups, ensuring their needs are met, all while staying current with industry trends.

Responsible for providing excellent experiences for Brokers and Clients by providing accurate, relevant information in addition to resolving complex tickets including Enrollments, Terminations, COBRA/Cal-COBRA, Invoicing, Commissions and Contract updates. Answer and process a high volume of incoming emails and occasional out-bound phone calls in a supportive, empowering and innovative manner.

As Expert Customer Delivery Manager for hyperscalers (Amazon Web Services, Microsoft Azure, Google Cloud), you will be responsible for the successful implementation of customer projects according to the standard offering modules in the area of hyperscalers. You will work closely with customers to analyze their requirements to find the best fitting offering from our portfolio. Your key responsibilities also include Managing customer setup in our SAP systems.

The Service Advisor serves as the primary liaison between customers, the field maintenance team, and internal field support operations. Reporting to the Maintenance Manager, this role is responsible for coordinating maintenance requests, scheduling field service appointments, and ensuring high-quality service delivery. The Service Advisor provides clear communication, accurate documentation, and proactive support to both customers and technicians.

You will support clients in the optimal use of LGI Solutions Santé’s eClinibase software product. You will provide high-quality customer support while meeting prescribed deadlines. You will process and resolve requests promptly to achieve the service level agreed upon with clients.

Support clients by researching availability, managing travel bookings, and ensuring accuracy in all reservation details. Process client reservations for hotels, resorts, cruises, and vacation packages using online booking systems. Review and confirm booking details, ensuring accuracy with travel dates, destinations, and preferences. Communicate with clients and vendors regarding updates, changes, or special requests.