Remote Customer service Jobs

As a Customer Success Manager you will expand CMG’s footprint, onboard new users, identify whitespace opportunities, and develop deep relationships with capital markets professionals. You will resolve client inquiries while anticipating needs and delivering tailored solutions to enhance customer satisfaction and platform adoption. The Customer Success group acts as the “voice of the customer”.

Be the voice of Monzo Business for complex businesses, building trust in the product and service. Manage customer queries, providing exceptional inbound support, and identifying opportunities for customers to get more value from Monzo's products and services. Support businesses through onboarding and growth, uncovering unmet needs and guiding them to relevant features. Spot trends, proactively improve the customer journey, and deliver effortless customer service.

Serve as the frontline voice for Hazel families and caregivers by providing compassionate, efficient, and reliable support. This role combines customer service, operational follow-through, and healthcare support in a mission-driven environment. Responsibilities include inbound call support, intake and referral coordination, consent and account support, and Zendesk & ticket management.

In the role of Enterprise Customer Success Manager, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data, including planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing.

Own the complete provider journey across a dual-sided marketplace of general dentists and orthodontists. This role requires deep dental industry experience to design, lead, and scale all post-sale initiatives. You'll be building provider success systems from the ground up while implementing AI-first solutions at a fast-growing health tech company.

The Product Support Specialist / Billing Specialist will be an integral part of the Client Services team, providing world-class Saas application and billing support in a fast-paced environment. This role involves operating as a DoiT expert on Google Cloud Platform (GCP) billing inquiries, analyzing customer billing lines, and responding to customer support issues with urgency. The ideal candidate will have a technical background and customer-facing experience supporting cloud computing products, services, and solutions.

Provide outstanding support to current and potential caregivers, prioritizing their engagement and satisfaction. Achieve complete resolutions for caregiver inquiries and issues. Collaborate cohesively with the broader Customer Support & Operations Department teams to ensure a positive experience & facilitate smooth and safe rides.

We are looking for Customer Happiness Officers who are customer obsessed and want to work with one of Australia's leading women's fashion ecommerce businesses! Duties include ensuring customer enquiries are dealt with in a timely manner and maintaining a high level of customer satisfaction across all channels. You will also follow up on high risk orders and handle customer returns.

This is a full-time remote role requiring availability during 9:00 AM - 5:00 PM Eastern Time (Monday to Friday). The successful candidate will own and drive the family growth function, contacting prospective families to explain the benefits of the program and guiding them through the qualification process with empathy and tenacity. This role involves managing the family pipeline, exceeding growth goals, and refining expansion processes.

We are looking for a friendly, detail-oriented Customer Service Representative to assist clients with their cruise travel needs. This work-from-home position is ideal for someone who enjoys helping others, is passionate about travel, and thrives in a remote support role. You will be the go-to contact for clients needing assistance with cruise bookings, questions, and trip details.