Own complex customer finance escalations end-to-end, coordinating cross-functional teams and executive communications.
Drive systemic improvements by analyzing escalation themes, leading process improvements, and coaching frontline teams.
Champion Samsara's cultural principles and measure success through reduced resolution time, improved CSAT, and SLA adherence.
Samsara provides a Connected Operations Cloud platform that helps physical operations industries harness IoT data for safety, efficiency, and sustainability. It is a recently public company with a high-growth, customer-centric culture and a focus on long-term impact.
Provide professional customer service via phone, email, and live chat, aiming to answer calls within three rings and emails within two hours.
Manage escalated issues, provide accurate product, lead-time, and delivery information, and recommend alternatives when needed.
Collaborate with Order Entry, Accounting, Purchasing, Sales, and Operations to resolve enquiries and proactively monitor shipments.
Assist World provides remote virtual assistant and customer service staffing solutions for businesses. They offer a fully remote culture with employee-focused perks like birthday bonuses, monthly raffles, and flexible, tracker-free work environments.
Lead execution of implementation projects for restaurant brands joining the Olo Platform or expanding their tech stack.
Partner with customers and cross-functional teams to ensure cohesive communication and successful product adoption.
Provide subject matter expertise, troubleshooting, and support to champion customer needs across product domains.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry with digital ordering, payment, and guest engagement solutions. With over 800 restaurant brands and a network of 400+ integration partners, Olo fosters a collaborative culture focused on innovation and guest satisfaction.
Assist in gathering travel options based on client preferences.
Help with booking hotels, cruises, flights, and packages.
Communicate with clients and suppliers to confirm details and updates.
A rapidly growing travel agency offering cruises, hotels, vacation rentals, and all-inclusive packages. Backed by a legacy host agency with over seventy years of excellence.
Provide advanced technical support for Shure Conferencing & Collaboration solutions, troubleshooting product, software, networking, and system integration issues.
Own complex cases through resolution and act as an escalation point for advanced technical enquiries.
Deliver technical presentations, demonstrations, workshops, and product training to support customers, consultants, integrators, and partners.
Shure is a leading global manufacturer of audio equipment, known for quality, reliability, and durability, engineering microphones, headphones, wireless audio systems, and conferencing systems. Founded in 1925, the company has more than 35 regional offices and engineering hubs worldwide, with an Associate-first culture and flexible work arrangements.
Field customer inquiries and resolve questions, issues, and concerns via phone, email, chat, or social media.
De-escalate issues calmly, escalate when necessary, and track call information for auditing and reporting.
Meet sales objectives and provide feedback on call issues to improve service delivery.
TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.
Handle calls from new customer prospects via phone, video, and email to introduce the Advice Center and match customers with appropriate advisors.
Guide customers through the Transamerica experience by gathering information and creating customer profiles to identify needs.
Schedule appointments with advisors for routine requests and facilitate communication with the advisor team.
Transamerica is a financial services company offering insurance, retirement, and investment solutions. It employs nearly 7,000 people and fosters a culture that values hard work, diversity, and work-life balance.
Handle inbound and outbound calls for patient scheduling and general inquiries in a call center environment.
Document interactions using web-based CRM systems and escalate issues per department standards.
Collaborate across departments to deliver VIP customer service and support patient health outcomes.
ChenMed is a family-owned, physician-led primary care provider focused on delivering superior healthcare to moderate-to-low-income seniors. The company is rapidly expanding and emphasizes a family-oriented culture with career development and work-life balance.
Drive customer onboarding, training, and adoption for SaaS platforms Kanga and Education Modified.
Act as a strategic advisor to develop success plans and KPIs that maximize platform effectiveness and retention.
Partner with Implementation, Sales, and Analytics to measure customer health and ensure measurable outcomes.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With over 2,000 clinicians and 8 million sessions delivered, Presence is a remote-first company that values collaboration, cameras-on engagement, and meaningful connections.
Provide expert-level support to users navigating our SaaS platform, from product usage to complex API integration and troubleshooting.
Own customer communication from ticket creation through escalation, collaborating with engineering and product teams to resolve issues promptly.
Drive efficiency and improve support processes using AI tools and expanding technical skills in APIs and SQL.
We are a remote-first, fully distributed team on a mission to fight financial crime through AI-powered compliance tools used by major financial institutions and trailblazers. Since 2017, we've built a customer-obsessed culture that values collaboration, diverse opinions, and high standards.