Oversee the ticket management process, ensuring effective troubleshooting and diagnosing of technical issues. Lead the creation of customer-facing help documentation and training resources. Identify opportunities to improve the Support team's processes and set performance expectations. Partner with Product and Engineering to surface customer feedback and advocate for feature enhancements.
As a Customer Support agent, you’ll work alongside a 30+ group of agents as we expand our services across the UK, providing fast, reliable, and friendly support to customers. This role involves answering tickets across email and live chat, supporting stores across the UK, and helping build our processes as we scale, embodying Gopuff’s tone of voice, and helping resolve issues in real time. Please note this role is a 0 hour contract.
As a Scaled Customer Success Manager at Signifyd, you will drive success, net revenue retention, and expansion within our Mid-Market portfolio. As a member of this segment’s team of Scaled CSMs, you will proactively engage existing merchants using key metrics, mitigate churn risks, and onboard new merchants. The ideal candidate is results-oriented and comfortable engaging with a high volume of clients daily.
As a Technical Support Specialist, you will maintain relationships with some of the biggest brands in the world, support a wide variety of features and integrations, resolve issues, drive adoption, and be the voice of the customer with internal teams. The mission is to build, deepen and grow relationships with our customers, solve problems and help customers, and spot problems and identify patterns.
The Service Consultant is a functional and technical subject matter expert on the Firstup platform, who supports customer implementations, technical configuration and customization. Responsibilities include product expertise and customer needs analysis, onboarding, implementation, and customization, troubleshooting, support, and feedback collection.
The Technical Support team is responsible for educating and empowering Swapcard customers on a global level, guiding them through conversations to ensure they get the most value out of Swapcard's product; the right fit is for everyone who loves autonomous problem-solving and troubleshooting to empower customers’ to reach their objectives and maximize their experience.
We're looking for a passionate individual who is dedicated to delivering exceptional customer service and contributing to team success. As a Project Advisor you will play a vital role in partnering with homeowners to get jobs done well. If you thrive in a dynamic environment, possess excellent communication skills, and are committed to continuous improvement, we encourage you to apply.
Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Support and inspire the team to deliver an incredible customer support experience.
Customer Service Representatives (CSR) are at the heart of our business and play a critical role in helping Senture succeed. Seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. CSRs will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines.
In this role, you will provide timely, friendly, and effective support to Hubstaff customers via email, chat, and occasional screen shares or video calls, collaborating with a global support team to resolve issues and improve processes.