This role is an opportunity to make a huge difference in someone's life by directly supporting the employee and employer customers. You will help families save thousands of dollars on their health care and provide expert support to customers in helping them to navigate the ins and outs of their health insurance plans. Handle a high number of incoming requests via phone call or email.
At Flywire, as the first point of contact, this role is equipped with knowledge of Flywire's core business capabilities and a positive attitude to troubleshoot payer’s problems. You will be the first person customers connect with Flywire and guide them through their payment process, liaising with all departments while solving complex inquiries requiring resilience, curiosity, cultural awareness, and empathy.
Enroll patients as a frontline ambassador by making outbound calls to enroll them into Pomelo Care services. Educate patients on available clinical and social resources, answer questions, and address concerns. Document interactions, collaborate with healthcare providers, and participate in training. Manage inbound calls from potential patients.
As a customer service representative, you will find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/social media to address their questions and/or concerns. Calmly attempt to resolve and de-escalate any issues, track call information, and provide feedback.
The Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, and perform proactive account maintenance while delivering a seamless customer experience. This individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.
Provide remote assistance to customers with their technical issues & queries. Maintain personal assigned incident queues, keeping customers updated regularly. Keep incident backlog and aged calls within defined ranges. Maintain Customer Satisfaction levels to within or above defined range.
Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. Process bookings and payments while ensuring accuracy and compliance with company policies. Maintain strong relationships with clients by offering personalized service and follow-ups.
Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office. Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
This opportunity is for an individual who thrives on building and maintaining a strong Customer Success team. As the Associate Director of Customer Success, you will be responsible for leading and managing the customer success team and ensuring the success of our customers by driving adoption, retention and growth. You will work closely with the sales, product, and engineering teams to ensure customer satisfaction and success.
As a Customer Support Specialist, you will be the main point of contact for customer and merchant inquiries and requests. Provide exceptional and empathetic service by understanding their requests and offering efficient solutions and clear answers. Work collaboratively with other teams to find the best solution and experience.