Serve as the operational lead and subject matter expert for enterprise client accounts, overseeing accounts receivable and revenue cycle performance.
Drive root cause analysis of denied claims, payment variances, and workflow breakdowns to implement corrective actions.
Mentor team members, assign workloads, and facilitate training to ensure high-quality client support and operational consistency.
Prompt provides software for outpatient rehab organizations, helping them treat more patients and deliver better care while reducing environmental waste. It is a team of talented individuals committed to solving complex healthcare problems, fostering a culture of smart work and positive impact.
Guide customers through Payroll and Taxes products, serving as their advocate to influence product decisions and roadmap.
Troubleshoot issues and provide clear, concise guidance on payroll processing and tax support.
Collaborate across teams to ensure customer success and stay updated on latest product features.
Gusto handles payroll, health insurance, 401(k)s, and HR for small businesses. With teams in Denver, San Francisco, and New York, the company supports more than 500,000 small businesses nationwide and is building a workplace that reflects the people it serves.
Serve as the primary point of contact for client questions and service inquiries, ensuring prompt and professional responses.
Coordinate with internal teams to track requests, resolve issues, and maintain accurate records in company systems.
Assist with onboarding, documentation, and administrative processes while protecting confidential information.
ApTask is a workforce solutions company that provides talent acquisition, staffing, consulting, and permanent placement services. It offers a remote work environment and a collaborative, growth-oriented culture.
Engage customers to gather job requirements and translate them into detailed manufacturing/kitting instructions and shipping/postal instructions.
Confer with customers throughout production to keep them informed of job status, solicit additional information, and coordinate changes.
Coordinate production of components with internal plants or external vendors and resolve customer or manufacturing issues.
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings expertise, execution, and scale to transform customer touchpoints.
Own the Customer Success Plan for every assigned account, tied to business objectives, and quarterback execution across Delivery, Operations, Technology, and Product.
Surface account risk before the customer does and own the Path to Green plan for every at-risk account with named owners and measurable outcomes.
Identify multi-product and cross-sell opportunities, partner with Sales for clean handoffs, and maintain current commercial architecture for each account.
HealthEdge provides healthcare technology solutions that help payers achieve customer outcomes, retain referenceable customers, and expand revenue. As a company, HealthEdge values accountability and cross-functional teamwork, with a focus on data integrity and proactive issue resolution.
Provide exceptional inbound phone support to Copart Members throughout their membership lifecycle.
Resolve customer inquiries with a focus on first-call resolution and maintain professional communication.
Utilize company resources to gather information and offer solutions, meeting customer needs efficiently.
Copart is a technology leader and premier global online vehicle auction platform, connecting sellers to over 750,000 buyers in 190+ countries. With over 200 facilities worldwide, Copart fosters a diverse and inclusive culture where employees are encouraged to innovate and contribute meaningfully.
Own end-to-end handling of appeals and grievances, investigating cases and delivering resolutions within regulatory timelines.
Work directly with members and providers, coordinating with internal teams to address concerns.
Apply plan documents and regulations to make accurate determinations and draft compliant communications.
Sidecar Health is redefining health insurance by making healthcare affordable and accessible. The team is composed of passionate individuals from diverse backgrounds including tech, policy, and healthcare, all united by a mission to fix a broken system.
Own the ongoing relationship with an assigned portfolio of Strategic and Scale accounts, being the primary point of contact.
Monitor usage, sentiment, and health signals, keeping CRM data current and flagging risks and opportunities early.
Develop commercial awareness and escalate churn risks or expansion potential to the relevant Account Executive or Head of Customer Success.
Sedna builds an AI-powered platform to make global trade more efficient, transparent, and sustainable. They are a growing company focused on transforming global trade with a collaborative and innovative culture.
Resolve customer email requests and provide support on agency commission questions.
Assist customers with technical issues and collaborate with Engineering to find long-term solutions.
Support new agency setup and manage offboarding and business relationship changes.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy through technology. The company is a diverse team of builders and entrepreneurs guided by core values.
Be curious, listen deeply to users and get creative to solve people problems in the insurance ecosystem.
Own the entire post-sales experience including onboarding, renewals, up-sells, and strategic account management for enterprise customers.
Act as a trusted advisor and advocate internally, working cross-functionally to deliver on customer needs.
Federato is an AI-native platform that brings agentic AI to the full insurance policy lifecycle, transforming how insurance work gets done. They have raised $180 million, including a $100 million Series D from Goldman Sachs, and are growing fast globally with a culture of first principles and moving fast.