Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Collect and organize data from various sources, perform data entry, and ensure accuracy.
Support MSC onboarding and CMDB development with ServiceNow reconciliation and updates.
Assist with data quality control, vendor contract reconciliation, and testing for tool sets.
ePlus believes technology is a people business, delivering solutions that make a real difference. The company values collaboration, innovation, and extraordinary results, with a culture that prioritizes respectful communication and work-life balance.
Lead the strategy and execution of provider-facing risk adjustment initiatives.
Partner with teams like Network, Data Science, and external providers for cross-functional program delivery.
Analyze provider performance to identify opportunities and develop improvement plans.
Oscar is a health insurance company built around a full-stack technology platform focused on serving its members. Founded in 2012, Oscar is a sizable organization that fosters a culture of authenticity and belonging.
Handle inbound customer inquiries and provide timely assistance via Crisp, email, and Discord.
Monitor and moderate community channels including Facebook, Instagram, Discord, Reddit, and Telegram.
Troubleshoot product questions, handle Stripe billing disputes, and escalate complex issues to engineering teams.
VidRush is an AI-native video production platform that replaces an entire video team with coordinated AI agents. We are a growing team building a new way to create video, with strong traction from serious creators and media teams.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Provide timely response to repair orders submitted by phone and email.
Review proposals to ensure proper services per manufacturer intervals and pricing.
Negotiate pricing, apply warranty, and issue purchase orders, then contact clients for approval.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With a North American fleet of 800,000 vehicles and growing at 5 percent, our team of experts delivers customized fleet programs and we remain committed to investing in our people and doing the right thing for customers and employees.
Manage the order cycle from entry to final shipment, proactively notifying any chain delays.
Ensure high-precision data capture and order entry within established timelines.
Maintain direct client communication in English to receive instructions and resolve order queries.
Avery Dennison is a global materials science and digital identification solutions company that optimizes labor and supply chain efficiency, reduces waste, and connects brands and consumers. With about 35,000 employees in over 50 countries and 2023 sales of $8.4 billion, it is a large, internationally recognized firm.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Provide empathetic support to customers with tracking-related inquiries via email and chat.
Track and trace customer shipments across international borders, resolving concerns using established procedures.
Work efficiently to handle high ticket volumes while maintaining quality interactions and meeting CSAT goals.
Passport empowers brands to reach their global potential by delivering international solutions for direct-to-consumer businesses, specializing in cross-border shipping and logistics. They are a growth-focused startup with an in-house team of logistics and ecommerce experts, serving clients like Carpe and GORUCK.
Own a portfolio of enterprise clients, building consultative relationships and driving adoption and value realization.
Lead client health monitoring, renewals, and identify growth opportunities across assigned accounts.
Work cross-functionally with Sales, Product, Support, and other teams to align client priorities with Rithum’s capabilities.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.