Remote Customer service Jobs

Product Support Specialists play a key role with our clients, both as they first come on board and after their app goes live in the app stores. The role is fast-paced and requires quick learning, thinking on your feet, innovative problem solving, and a strong ability to switch gears quickly throughout the day. Specialists provide world class customer service and are both creative and technically savvy. This position is focused on weekday support.

Manage internal and partner support teams to provide Enterprise level, post-sales support to Smartsheet customers. Manage a mix of leaders and individual contributors within Technical Support, leveraging operational metrics  to successfully deliver support to our customers at scale. Set clear objectives, evaluate progress, coach, train, and instil a high-performance culture with a focus on teamwork, support excellence and ownership for resolving customer issues.

Reporting to the Customer Experience Team Lead, handle inquiries through email, chat, and phone and be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support. You'll inspire and empower them to take action against food waste and to become part of the movement. You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations. Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow. Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

As a Customer Support Associate, provide world-class customer experience for a global FinTech. Handle online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards. Requires excellent communication, time management, and attention to detail.

As a Customer Success Manager (CSM), you will manage a portfolio of SaaS vendor clients while building trusted relationships with stakeholders. You will act as a Sagetap product expert and resource for stakeholders, helping deliver the voice of the customer to internal teams. A CSM will manage a variety of projects that will have direct and indirect impact on customers.

Join our growing team at Building Swell, where you'll have autonomy to drive the company to new heights. As a Customer Success Intern, you’ll be responsible for ongoing customer support and driving customer success for Building Swell products and features. You will serve as the go-to authority for customers, guiding them through their journey with Building Swell products, developing and maintaining customer relationships, collaborating with engineering, design, and marketing, and using data to drive customer success.

Provide customer support primarily through Zendesk for DuckDuckGo subscribers and users with product-related inquiries, maintain our Help Pages, and deliver timely, accurate responses. Handle a high volume of Zendesk tickets, helping to ensure that we meet our defined service-level goals. Spot support trends, such as product bugs, outages, etc, from the tickets you handle. When needed, provide occasional community and/or social media support by responding with approved templates.

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in English. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company. We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company. The ideal candidate is bilingual and looking for an opportunity to grow their career at their own pace.