Contact designated pharmacies in Ontario, British Columbia, and Alberta by phone to collect medication pricing data.
Overcome objections from pharmacy staff using persuasive communication and quick thinking.
Maintain accuracy in documenting collected data to meet daily and weekly targets.
MCA is a leading Canadian merchandising company providing services to retailers and consumer packaged goods companies across Canada. They offer diverse services including merchandising, sales, price collection, retail audits, and store renovations, with a focus on people-first culture and measurable impact.
Own frontline customer support across chat, email, and video, resolving issues end-to-end.
Diagnose technical issues, escalating to Product Engineering only when needed, and identify patterns for process improvements.
Act as the connective tissue between Support, Sales, Product, and Customer Success, and help shape support scaling.
Fyxer is building an AI executive assistant that handles emails, scheduling, and follow-up, freeing client-facing roles to focus on customers. With a team of 32 people, they've grown from $1M to $30M ARR and are ranked 7th in Andreessen Horowitz's top AI apps.
Own and resolve client support cases from intake to resolution, ensuring timely and technically accurate assistance.
Communicate proactively with clients via video calls and messaging, explaining technical concepts clearly.
Use SQL and scripting languages to investigate issues, document findings, and contribute to knowledge resources.
Origami Risk delivers single-platform SaaS solutions for risk, insurance, compliance, and safety management. Founded by industry veterans, the company is committed to client success and has a diverse, inclusive culture.
Provide direct live support for incoming member inquiries regarding services, eligibility, appointments, platform access, and food benefits.
Troubleshoot technical issues and collaborate with internal teams to resolve complex problems.
Maintain high accuracy and confidentiality while documenting interactions and managing sensitive member information.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. They have a national network of Registered Dietitians, serve over 3 million members, and secured a $200 million investment from TPG's Rise Fund, with a culture focused on Customer First, Make It Happen, and One Team values.
Handle inbound and outbound phone calls to assist customers with inquiries.
Document all interactions in ticketing systems and track requests.
Research customer claims and provide accurate data within required timeframes.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, giving them an enduring financial edge. The company is growing and investing in its people to shape the future of healthcare technology.
Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.
Lead day-to-day performance of the Customer Success team, setting clear expectations and ensuring consistent execution.
Monitor and analyze service metrics like queue volume, SLA, CSAT, and QA, using data to drive action.
Provide coaching and development to Team Leads and Associates to improve customer experience, productivity, and retention.
iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions. The company has been featured by leading publications and is building a team to become a global leader in the industry.
Lead and develop a remote team supporting EDI-related client cases, ensuring they have the tools and training to deliver exceptional service.
Provide performance feedback, coaching, and recognition to maintain high morale and meet service objectives.
Collaborate with managers and cross-functional teams to improve processes and resolve escalated client issues.
HealthEquity is a healthcare financial technology company focused on empowering consumers to manage healthcare spending and saving through HSAs and related accounts. The company is driven by a mission to save and improve lives, fostering a culture that values authenticity, courage, and a commitment to making a difference.
Act as the primary point of contact for clients, managing inbound/outbound communications and resolving technical issues via web-based tools.
Provide first-level technical support for high-speed internet services, troubleshooting connectivity and device-specific problems.
Demonstrate strong communication, problem-solving, and organizational skills in a fast-paced, customer-facing environment.
TP is a leading global provider of digital business services, partnering with top brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth for all employees.