Manage high volume of incoming tickets with strong technical troubleshooting and clear communication.
Investigate product issues, reproduce problems, and isolate root cause before responding.
Recognize recurring ticket patterns and improve knowledge base and AI ticket deflection.
Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.
Review and audit patient advocacy tasks to ensure accuracy and compliance with program requirements.
Identify revenue recovery opportunities by analyzing rejection codes and flagging errors for leadership.
Track quality findings and prepare structured feedback to improve workflows and reduce revenue leakage.
Atlas Health helps patients navigate healthcare complexities by connecting them with financial assistance programs. The company is a dedicated team working with providers, pharmacies, and aid programs to improve patient outcomes.
Assist with Amazon Seller Central setup, product listings, and ongoing administrative tasks for a new e-commerce business.
Conduct product, category, and supplier research to support Amazon selling opportunities.
Maintain listings, monitor account health, and support customer service workflows as the business develops.
20four7VA connects businesses with offshore independent contractors to deliver remote services worldwide. The company offers various roles with support, training, and a vibrant community for contractors.
Handle inbound and outbound calls to resolve past-due accounts with empathy and professionalism.
Negotiate payment arrangements and document all account activity accurately.
Maintain compliance with FDCPA and other regulations while meeting performance metrics.
We are a professional accounts receivable management company committed to treating consumers with respect while delivering strong results. We are a team-oriented, fast-paced call center with ongoing support and growth opportunities.
Serve as the main point of contact for providers, resolving escalated issues and maintaining positive relationships.
Manage internal projects to improve provider experience, including education on best practices and policies.
Use data analysis and tools like Excel and Salesforce to investigate issues and reduce provider abrasion.
Clover Health provides high-quality, affordable healthcare plans for America's seniors by leveraging data and technology through the Clover Assistant. The company is a mission-driven, remote-first organization with a focus on diversity and inclusion, employing a team of passionate professionals.
You will design and deliver scalable learning experiences that accelerate time-to-value and extend customer success.
You will build CoLab Academy, including certifications, learning paths, and self-serve resources for customers.
You will partner cross-functionally with Product, Customer Success, and Marketing to align education with customer needs and business outcomes.
CoLab provides the world's first Design Engagement System, helping mechanical engineering teams collaborate, catch mistakes early, and bring products to market faster. The company serves large engineering organizations like Ford and Komatsu and is building a world-class customer education function from the ground up.
Handle inbound and outbound customer contacts including order placement, query resolution, and service issues.
Drive profitable growth by adding value to customer interactions using a sales through service approach.
Meet productivity and quality targets while maintaining knowledge of products and processes.
Brakes is the UK's largest foodservice supplier, delivering 1.5 million products daily to restaurants, pubs, schools, and hospitals from a fleet of 2000 trucks. They employ 6,000 to 8,000 people and foster a diverse and inclusive culture where everyone belongs.
Serve as the primary relationship and strategy owner for large, multi-national employer partners.
Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling.
Craft clear, succinct business reviews that demonstrate value and return on investment.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.
Act as a primary point of contact for clients, building strong relationships and managing inquiries.
Coordinate project delivery from initiation to completion, ensuring deadlines and deliverables are met.
Develop operational processes and identify improvements to streamline workflows.
Assist World is a staffing agency recruiting on behalf of a growing business. The company is fully remote and offers a supportive culture with bonuses and raffles.
Lead onboarding and deployment for assigned accounts, driving proficiency and adoption within the first 90 days.
Build working relationships with performance, medical and operations staff acting as primary point of contact.
Provide responsive customer support through in-platform system and handle technical account configuration.
Kitman Labs is the performance intelligence company disrupting the sports industry with data-driven solutions. Their platform is used by over 2000 teams worldwide, and they are committed to building a diverse team.