Lead the managed services delivery team supporting contact center technologies, ensuring high availability and performance of critical customer service systems. Manage stakeholder relationships, drive incident resolution, coordinate change management, and lead service improvement initiatives. Manage team performance and development.

The Commercial Operations Salesforce Product Owner supports functional groups, driving sales efficiency and understanding of our business and customers. They will focus on Salesforce.com administration, contribute to initiatives, and maintain the platform. This role requires a self-starter with strategic thinking, flexibility, and the ability to manage multiple priorities and communicate effectively across all levels.

The Strategic Implementation Architect will guide the evolution of how Lumin Digital configures, implements, and scales its online banking platform. This role is responsible for identifying pain points in current workflows, envisioning scalable future-state solutions, and working cross-functionally with Delivery, Product Management, and Development teams.

Partner Integration Consultants will work with partners and clients to execute new partner integrations or execute enhancements on existing partner integrations. This role will determine the best processes and configurations to meet the custom needs of each partner integration project. The role will implement new processes, evaluate existing processes, and recommend optimal solutions and improvements.

The ideal candidate will combine technical expertise with a project management mindset and a passion for teaching. You should be driven by curiosity to understand our AI product architecture, federal contracting space, and the ability to create custom engaging learning experiences for diverse audiences. This role bridges technical implementation and customer education, working with clients throughout the continuum of onboarding which includes deployment, system integration, implementation, and training, ensuring a seamless transition with Customer Success at the end of onboarding.

This position is responsible for providing first level support to end-users on hardware, software and network related problems, questions and use. Provides first-level problem resolution on the telephone with users, walking the user through steps to determine the issue, and classifies the level, priority and nature of the problem. Responsible for opening, escalating, tracking, and closing trouble tickets to promote end-user satisfaction.

The Senior IT Business Analyst will partner with business stakeholders, IT leadership, and software development teams. You’ll be responsible for developing, interpreting, reviewing, validating, documenting, and maintaining both business and functional requirements for software applications. This role is ideal for a proactive, self-motivated individual who can confidently lead discussions, drive alignment, and guide teams to clear conclusions.

At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. The AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.

The Endpoint Systems Platform Configuration office requires skilled Windows 10 / 11 Support Engineers. The primary responsibility is to provide support for all Windows 10 / 11 - related issues, primarily researching endpoint analytics and investigating items that impact Windows 10 / 11 performance and end user experience.

As a SaaS Operations Engineer on the Core Applications team, you will play a critical role across our entire portfolio of third party applications, running both in the cloud and on premise. In this role, you'll enable all Stripes to work better together- more efficiently, productively, and collaboratively, while maintaining Stripe's high security bar.