Assist in the set-up of new groups and ongoing maintenance in web portal and on-line enrollment system. Work with outside vendors to complete required filing and reporting. May demo platforms and/or communicate directly with clients, at the direction of Account Management and Tech Team leads.
The Director, Implementation will guide the delivery of services and technology to clients by planning, supporting and managing implementation activities from pre-sales support through production verification, in addition to managing a team of Implementation staff who will be guiding the delivery of services and technology to their own set of clients.
Front line phone support for Customers, Field Engineers, and Sales Professionals ensuring customer satisfaction by understanding their needs and environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database, make recommendations to improve team efficiency. Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone and provide onsite support as needed.
Provide technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level). Prioritize, classify, and document malfunctions in a ticket system. Conduct comprehensive end-to-end function tests. Initiate difficult/complex diagnoses and forward tickets to support units.
The Endpoint Services Administrator is responsible for end-user computing support, including consulting with users to determine hardware, software or system functional specifications. This role includes installations, troubleshooting, hardware break/fix, typical desktop support duties and client engineering tasks. This role may also assist in the maintenance of the company’s network and server systems.
Under minimal supervision, you will perform installation, maintenance, and repairs on Company products at assigned customer sites as directed by service management. You will also analyze and design clinical workflow and utilizes change management techniques to facilitate process improvement. The role involves supporting radiologist workflow, providing business analytics, and managing client expectations to ensure customer satisfaction.