Remote Information technology Jobs • Networking

Catapult is seeking a dynamic and skilled Systems Administrator & Engineer to take on a dual-pronged role, owning on-site IT support for the London office and supporting remote employees in the EMEA region, as well as serving as a systems expert within the Global IT team.

Azure AD (Entra ID) Administration: Creating and managing user accounts, groups, MFA policies. Managing conditional access rule. Troubleshoot Azure AD, Conditional Access, and hybrid identity (AD Connect) issues. Assist in Office 365 administration (Exchange Online, SharePoint, Teams). Device & Endpoint Management (Microsoft Intune/Autopilot). Deploy and manage Windows, macOS using Microsoft Intune . Manage Windows Updates, and endpoint security (Defender ATP).

The Sr. Systems Admin ensures the stable operation of all in-house and cloud-based computer software systems and network connections, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all software, operating systems, and communication links; as well as analyzes and resolves end user software program and connectivity issues; providing end user training; and providing recommendations on technology direction to align with business vision.

Join the team as a Technical Support Engineer 2 on Twilio’s Programmable Voice Support Team. Twilio is looking for new Technical Support Engineers to join our Americas Voice Support team, seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications.

Responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. Dedication to quality and customer satisfaction are critical success factors for this position.

Participate in 24x7 shifts and monitor the stability of our products with various internal tools. This role involves L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated) and handling incident response, troubleshooting, and fix for various products/services. Handle escalations as per policies/procedures and get different internal/external groups together to resolve production site issues effectively.

Du unterstützt die Abteilung bei der Optimierung ihrer Arbeitsorganisation und trägst aktiv dazu bei, dass strategische Ziele effizient erreicht werden. Du bist verantwortlich für die Vorbereitung, Moderation und Nachbereitung von Workshops / Meetings (z. B. zu KI, Data Analytics, Softwareentwicklung etc.) und bringst dort eigene Ideen und Vorschläge ein. Du übernimmst Dokumentationsaufgaben und hilfst dabei, unser Wissensmanagement zu verbessern.

This role requires a strong technical background in Unified Communications (UC), with a particular focus on Microsoft Teams at an Administrator level. The ideal candidate will have experience configuring, troubleshooting, and supporting Microsoft Teams, Omni-channel environments, and Contact Centre systems within a broader UC framework. The role also requires the ability to work both collaboratively and independently to ensure the smooth and reliable operation of all UC systems.

This role blends advanced technical experience with leadership responsibilities and plays a key role in managing our hybrid cloud and SD WAN-enabled global network infrastructure. The ideal candidate will bring deep experience in AWS networking, Aruba EdgeConnect and Core Switching, SD-WAN, Palo Alto Next-Gen Firewalls and dynamic routing protocols expertise to the team. As a senior engineer, you will mentor engineers, oversee daily operations, and drive the deployment of secure, scalable, and resilient network solutions across the organization.

The Level 2/3 Engineer role is a generalized support role. The role is a mixture of dealing with support request tickets via Freshdesk and N-Central RMM, escalated tickets from L1 team members or delegated by the service desk manager. The L2/L3 Support Engineer undertakes diagnosis and troubleshooting for intermediate to complex level issues, and actions basic customer and team member requests.