Internova is looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS. You will assist in the process the onboarding new hires joining the company.
The Associate Technical Support Engineer (TSE) understands that while customers share many characteristics, each is unique and requires careful listening and critical thinking to triage and find the root cause of the issue at hand. Your success is measured by your ability to be an extension to our customers as well as your commitment to act with urgency, thoughtful responsiveness, and the number of issues resolved.
Communication with European customers (phone, email, IM). ITSM tickets handling and dispatching. Remote user support. Infrastructure monitoring and reaction according to the documentation. Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures. Prioritizing and escalating incidents (when required) to the appropriately experienced technician. Operating in shifts for 24/7 customer support.
Telvista is seeking a motivated and customer-focused Help Desk Tier I Technician to join their IT Support team to help users resolve technical issues efficiently and professionally. As the first point of contact for support requests, you will provide front-line troubleshooting, escalate complex issues, and deliver an outstanding customer experience in this role.
Support ticket processing and resolution management, which includes detailed and clear documentation of problems and the actions taken to resolve them. Provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.
As an IT Systems Administrator, you will create best-in-class solutions to optimize IT systems and processes. You will ensure that system hardware, operating systems, applications, and related procedures adhere to our organizational values through system administration and endpoint management technologies. You are empowered to engage cross-functionally and to forge new paths to achieve the highest level of efficiency for employees.
This role is for an IT Engineer 1 to join the global IT team, ensuring employees have the technical support and resources they need. Responsibilities include providing Tier 1 and 2 helpdesk support, managing IT operations, and contributing to enterprise system improvements. The role involves managing IT tickets, onboarding/offboarding employees, hardware management, and collaboration with finance and the global IT team.