Provide first-level technical support for hardware, software, applications, and network issues.
Apply security best practices to manage access and identity requests using Active Directory and Microsoft Entra ID.
Investigate recurring problems, document incidents in ServiceNow, and drive process improvements.
This position is with a global organization focused on delivering reliable IT support and safeguarding its technology environment. The company fosters a collaborative, customer-first culture with an emphasis on security and continuous improvement.
Provide first-line IT support through Jira and Slack, resolving requests within SLA.
Troubleshoot Windows and macOS devices, including MDM enrollment and software issues.
Manage user lifecycle, access requests, and SSO issues across Google Workspace and JumpCloud.
Finom is a European tech startup headquartered in Amsterdam building an all-in-one financial B2B platform for entrepreneurs. With over $300 million in funding, we maintain a start-up spirit focused on innovation, employee empowerment, and real impact.
Operate, maintain, and enhance enterprise business applications across Windows and RHEL environments, including virtualized and AWS-hosted systems.
Plan and execute system, database, and application upgrades while monitoring IT systems for availability and performance.
Troubleshoot complex application issues, perform root-cause analyses, and support compliance with security and operational standards.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI delivers secure, efficient, and cost-effective managed IT services to public sector and commercial clients worldwide.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Support Windows Server environments and enterprise infrastructure systems, including routine maintenance and patching.
Monitor dashboards, backup jobs, and system availability; document exceptions and escalate issues.
Perform Active Directory, DNS, DHCP, and certificate administration while maintaining operational documentation.
Apex Companies is a national professional services firm delivering engineering, environmental, water, transportation, and infrastructure solutions across the United States. With a collaborative culture and recognition as one of the fastest-growing firms in the AEC industry, Apex invests in employee development and rewards contributions with annual bonus opportunities.
Provide remote L1/L2 support for Windows, Microsoft 365, and workplace technology for 300–350 employees.
Manage incidents through Jira Service Management, taking ownership from triage to resolution or escalation.
Collaborate with senior engineers and document solutions while troubleshooting endpoints, networking, and cloud services.
WorkPac is an Australian workforce solutions organisation delivering recruitment, skills development, and career development across multiple sectors. With over 25 years of experience and around 300–350 employees, it fosters a fast-paced, entrepreneurial culture valuing adaptability, collaboration, and practical delivery.
Provide end-to-end technical support, IT asset management, and service delivery for end users across the organization.
Diagnose and resolve hardware, software, and connectivity issues while maintaining proper documentation in the ticketing system.
Coordinate with vendors and stakeholders to support security and compliance activities.
MoneyHero Limited is a leading tech- and AI-powered personal finance aggregation and comparison platform. The company had over 280 commercial partner relationships and approximately 3.7 million monthly unique users as of June 30, 2026.
Provide high-quality IT technical support services including remote troubleshooting, installation, and migration.
Manage customer tickets, prioritize work, and ensure problem resolution and escalation.
Document processes and customer environments while maintaining excellent customer service.
New Era Technology is a global technology solutions provider that securely connects people, places, and information. With over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional development.
Handle IT support requests from internal end users, ensuring timely resolution.
Create accounts and configure hardware as part of the on-boarding process.
Manage and monitor internal IT assets to ensure accurate inventory records.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. With teams in over 15 countries, we are a remote-first company that values human connection and out-of-the-box thinking.
Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues.
Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices.
Document all support tickets accurately and collaborate with the IT team to implement long-term solutions.
The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with a portfolio of brands including Bosch, Buderus, Hitachi, and YORK. The company employs more than 25,000 people worldwide and has a strong market presence across America, Asia, and Europe/Middle East/Africa.