Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices.
Respond to incidents and service requests in a timely manner.
Create and maintain documentation for problems and the knowledge base.
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.
Provide advanced technical support for desktop systems, applications, and peripherals.
Diagnose and troubleshoot hardware and software problems, implementing effective solutions.
Assist end-users with technical queries, providing clear guidance and support.
Outpost creates stunning visual effects for film and episodic projects. They believe in making people matter and building a creative environment where everyone feels valued and respected. The company is ambitious and growing quickly, focusing on nurturing personal connections and celebrating collective successes.
Provide technical support and manage the device lifecycle for Mac and Windows environments.
Build, maintain, and optimize automation workflows using Zapier, Workato, and Google Apps Script.
Administer Google Workspace and identity platforms, including user provisioning and security settings.
HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. They connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. The company has facilitated more than five million rides across over 17 states around the country and continues to expand at a rapid pace.
Intelligent Technical Solutions is a dynamic and growing company. It seems they value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.
Lead and develop a team of technical support professionals through coaching and mentoring.
Oversee end-to-end customer technical issue resolution, ensuring adherence to SLAs.
Design and implement process improvements across the technical support workflow.
Intelerad offers medical imaging solutions that streamline information flow, simplify processes, and maximize efficiencies. They have nearly 800 employees across four countries and empower nearly 2,000 healthcare organizations globally.
Own and manage the configuration, deployment, and optimization of Microsoft Intune across all corporate devices
Administer and troubleshoot Microsoft Entra (Azure AD) to support secure access and identity management
Develop and enforce device compliance policies, ensuring security standards are met across endpoints
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders. They value Trust, Ownership, Curiosity and Results and are exemplified by each and every one of its team members.
You will work with industry leading customers in maintaining Illumio’s technology deployments
You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions
Illumio is a leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. They are powered by the Illumio AI Security Graph, their breach containment platform identifies and contains threats across hybrid multi-cloud environments.
Configure, manage, and maintain IT infrastructure monitoring tools.
Develop and fine-tune monitoring rules, thresholds, dashboards, and alerts.
Perform root cause analysis and support problem management.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer. It provides IT and telecommunications services with over 5300 employees, serving hundreds of large customers in Germany and other European countries.