This is an excellent work from home opportunity. The individual in this role will design, deploy, troubleshoot and perform core system administration functions to manage critical infrastructure across the organization! Responsibilities include installation, configuration, maintenance, and trouble-shooting of Linux / Windows based systems, VMWare, Citrix and NAS/SAN infrastructure.

Provide first-line response for remote customers requiring assistance with information technology issues and problems within SHI’s Cloud Support customer portfolio. Troubleshoot software applications such as Azure Active Directory, Cloud PBX/PSTN, Microsoft Office 2013-2016, Microsoft Delve, Microsoft Intune Device Management, and Windows10. Support projects as assigned by the Service Desk Lead/Supervisor.

Oversee IT support and manage incoming IT tickets from employees, ensuring timely resolution; troubleshoot hardware, software, and network issues for both remote and on-site employees; implement and enforce IT security best practices.

You can expect your role to develop over time supporting Windows workstations, handling Tier 1 & some Tier 2 issues, imaging workstations and installing & configuring associated hardware, ensuring firmware, OS, anti-virus software, & security patches are up to date, resolving end-user computer issues and troubleshooting basic internet connectivity issues.

Be part of a pioneering tech startup that offers SaaS solutions for deployment/lifecycle management of Office and IT equipment globally. Provide technical implementation and pre/post sales support services to Deel IT customers. Lead technical support for our Sales team, key stakeholders and customer base managing devices at Deel.

This role focuses on internal IT requests from colleagues, participating in IT projects in collaboration with teams globally, as Ideals scales. The Service Desk Specialist will provide remote technical support, maintain service health, manage cloud server lifecycle, administer cloud services, and handle hardware-related tasks.

Proactively communicate and document issue status to internal teams and customers, while using standard tools like Salesforce and Jira to track and manage issues. This role requires technical expertise and problem-solving skills to diagnose and resolve customer reported problems plus excellent support via phone, web-based tools and email.

This position deploys software upgrades, patches, and fixes remotely using the BD Remote Services Support (RSS) and BD Provision Portal software solutions on customer medical devices. The position is accountable to work cross functionally in a team environment across multiple geographies and time zones.

Provide remote IT support and ensure clients receive top-notch technical assistance. Handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining IT service standards. The role requires resolving various technical issues and serving as an escalation point for technicians.

Under direction, this person will be responsible for the design, build, testing, training, and support of the electronic medical record (EMR) system, requiring little to no supervision as they build and maintain the Meditech system, performs complex design and analysis tasks. The Analyst acts as a mentor to other members of the team.