This role involves partnering with the Client Engagement Lead and other teams to ensure the successful delivery of products and services to enterprise-level accounts within the Prospective Payment Portfolio. The Senior Program Manager manages enterprise-level account activity and oversees critical aspects of the engagement for the Prospective Payment solution set, leveraging healthcare, analytics, and project management knowledge to deliver services to Cotiviti clients.
We're looking for a highly organized and detail-oriented Staff Product Operations Manager with a strong focus on Operational Excellence and Process Automation to join our growing team in Mexico City. This individual will be crucial in optimizing the efficiency and effectiveness of our Product organization by managing key operational initiatives, supporting team member development, and driving automation across all internal processes.
This is an 18-month leadership development experience that provides the foundation for a successful end-to-end operational supply chain career. Program cohorts participate in 6-month rotations in various functional areas to develop a deep understanding of the full value chain. Throughout the program, participants will work alongside a global team, have access to learning resources, and benefit from company events. At the end of the program, participants will have the option to select their preferred role.
Lead a newly formed team focused on building the operational backbone of Shippo’s Carrier services - shipping reliability, billing accuracy, and customer trust. You’ll create and own a new Carrier Operations function, leading a team of 1-2, that proactively monitors and resolves anomalies across our shipping, rating, and billing systems. This role is critical to ensuring a seamless, scalable experience for Shippo’s customers and carrier partners alike.
Plays a critical role in enhancing the effectiveness of our patient engagement strategies, with a particular focus on outbound communication and analysis. Responsible for optimizing contact success by regularly testing and refining Caller ID functionality, developing and updating call scripts based on call reviews and performance data, and overseeing contact dispositions to ensure accurate tracking and uncover improvement opportunities.
The Vice President of Commercial Operations is a strategic and operational leader responsible for optimizing the performance and scalability of the commercial organization. This role encompasses sales operations, commercial analytics, CRM strategy, pricing, contracting, training and enablement, and overall commercial excellence. The successful candidate will have deep industry knowledge, commercial leadership experience.