MSX International is seeking an automotive aftersales professional with experience in leading and implementing change for a 3-month contract role. As a Change Manager, you will be part of the Global Customer Service team, leading a project to support the implementation and development of the partner’s Aftersales strategy, ensuring system, process, people, and data changes are achieved.
ServiceNow is seeking a dynamic, visionary Group Vice President (GVP), Support Account Management (SAM) to lead and elevate our global Support Account Management organization as part of Customer Service and Support. The role involves transforming and scaling the SAM function to deliver premium support experiences, shaping the future of human/AI support delivery, and working cross-functionally with various teams.
The Sr. Program Manager will lead a small team to identify new and execute existing opportunities driving total cost of care savings across Aledade’s ACOs, scope and execute priority programs that improve patient health outcomes and manage total cost of care. They will also manage a team of program managers, cross-functional team members, and vendor relationships to implement and measure the impact of approved programs.
MSX International is looking for an automotive professional with experience of retailer service processes to recruit for a Global Escalations & Controls Lead role on a 3 month contract to support the roll out of the Goodwill programme across various international markets. The Global Escalations & Controls Lead will be part of the Global Customer Service team and will lead a project which supports the implementation and ongoing development of the Goodwill Programme.
The Scaled Operations team is responsible for primarily reactive policy enforcement, quality assurance, appeals processing, data analysis, agent training, model application, and cross-functional safety initiatives. You'll champion your team of operations and safety experts to manage relationships with business process outsourcing partners, partner with product and engineering to develop new tools, work with internal teams to implement operational procedures, act as the front line for escalations from users and internal teams, develop training for stakeholders, and represent our overall Trust & Safety efforts.
The Senior Manager of Quality Operations supports product quality for all Deckers brands, products, global markets and operations team members. This role develops and optimizes tools, processes, and KPIs that enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration. This individual will drive continuous improvement initiatives, ensuring that consumer feedback is integrated into quality strategies to elevate brand trust and product excellence.
Step into an exciting role as a Regional Property Manager, where your expertise will drive the flawless delivery of EDF's Facilities Management services. You'll be at the forefront of creating safe, compliant, and efficient environments, meticulously aligning services with our high standards, policies, and procedures. This is your chance to make a tangible impact, ensuring the seamless operation of a diverse portfolio of sites and contracted services.