The Senior Project Manager will lead successful professional services engagements and co-lead enterprise customer onboardings, partnering with Customer Success Engineers (CSEs) and Customer Success Managers (CSMs) to ensure customers are quickly adopting Tines and finding value. This role involves managing project scope, deliverables, and customer expectations, creating statements of work, and tracking success metrics.
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The Managed Services Delivery Director will serve as a trusted advisor, operational strategist, and key liaison across business units to drive alignment, efficiency, and accountability across the Managed Services portfolio. The ideal candidate will have a strong background in managed services or IT service delivery, coupled with proven experience in executive-level support, cross-functional program management, and strategic planning. This role is pivotal in enabling scalable operations.
This role involves driving transformative changes and product adoption across ServiceNow and its customers. Working with Product, UX and cross-functional business partners, this role helps drive Digital Technology (DTX) strategy and influence adoption of our products and services. The role involves conducting impact, stakeholder, and/or organization analyses to determine the programβs scope and receptivity, developing change strategies, and executive communications.
Lead the successful delivery of long-term, high-impact enterprise implementations for nestoβs Mortgage Cloud platform, serving as the primary executive responsible for ensuring client satisfaction, on-time delivery, and continuous improvement in our delivery practices. Manage key client relationships, guide cross-functional teams, and bring structure and excellence to every phase of the implementation lifecycle, reporting directly to the CPO.
As a Senior Facilities Operations Manager, youβll act in a national capacity, working closely with the Head of Property and Facilities, internal partners and vendors to deliver new spaces, exit old ones and deliver strategies defined alongside the broader Facilities team. Youβll drive occupancy, optimise commercial arrangements and implement sustainability credentials across the portfolio.