Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.

The Chief Program Officer (CPO) will play a pivotal role in refining and executing the organization’s programmatic vision, ensuring that all projects and initiatives meet the needs of our nonprofit partners, are aligned with our mission, and maximize our impact. This position requires a strategic, data and evidence minded, solutions-oriented leader with a proven track record in nonprofit program management.

Cordance is seeking a proven Vice President of Operations to lead FieldConnect , a business unit within our Industrial Distribution Division. As P&L owner, you will be responsible for setting business strategy, driving execution across core functions, and delivering predictable, sustainable growth. This includes oversight of product development, go-to-market execution, customer retention, financial forecasting, and operational scalability.

As DoiT’s Manager, Customer Success, you will be responsible for leading a global team of Customer Success Managers (CSMs). The ideal candidate will have led and scaled CSM teams responsible for managing customer relationships and product adoption in a cloud and/or FinOps business.

The Director, Payer Operations is accountable for developing and executing on key business processes to increase efficiency and effectiveness managing a complex, diverse set of health plan contracts. Lead and manage a cross-functional team focused on contract lifecycle management and establish reliable processes to enforce accuracy across steps in every practice’s contract participation cycle.

You will oversee a team of Customer Operations Partners who serve as dedicated points of contact overseeing the day-to-day activities for strategic accounts. As a Customer Operations Team Lead, the ideal candidate will be a strategic thinker with exceptional leadership skills and a strong customer-centric mindset. This role requires a hands-on approach to optimizing processes, improving service quality, and fostering a high-performing team.

Cordance is seeking a proven Vice President of Operations to lead FieldConnect, a business unit within our Industrial Distribution Division, responsible for setting business strategy and driving execution across core functions to deliver predictable, sustainable growth, including oversight of product development, go-to-market execution, customer retention, financial forecasting, and operational scalability.

Supervises a team dedicated to executing verification of patient eligibility, insurance confirmation, and insurance discovery. This role drives consistency & accuracy of third-party payor billing information and improves the timeliness of claims submissions. Assists with feedback for hiring, discipline and performance evaluations. Acts as an escalated level of response for concerns and complaints.

Take on the responsibility for the operational and commercial success of a portfolio of managed services engagements, managing premium tier engagements, and acting as the primary point of contact for operational matters. This role requires a strong focus on meeting service level agreements, client satisfaction, and adherence to delivery standards and best practices, with at least 3 years of experience in delivering, supporting, and maintaining low-code applications or intelligent automation solutions.

The Vice President of Operations will play a pivotal role in driving the efficiency and effectiveness of Plume's core business operational functions. This executive leader will oversee Finance, Revenue Cycle Management (RCM), Legal, and Human Resources, ensuring alignment with the company’s strategic goals and fostering a culture of operational excellence. The VP of Operations will report directly to the co-founders and serve as a key member of the executive leadership team.