Remote Operations management Jobs

As the Director, Customer Success (West), you will lead and empower a regional team of strategic and dedicated Customer Success Managers (CSMs) supporting our customers across the U.S. West Coast. You will be responsible for ensuring the delivery of an exceptional customer experience that drives measurable value, retention, and growth.

The Renewals Operations Manager will drive predictable revenue growth and operational excellence across our customer renewal processes. This strategic role combines hands-on operational execution with analytical rigor, working cross-functionally to optimize renewal outcomes, enhance customer retention, and scale our Renewals & Professional Services GTM organization. You will be responsible for designing and implementing scalable processes that directly impact our revenue performance and customer success.

LEO is seeking a mission-driven and highly skilled Project Director to lead its role in Right at Home (RAH) —a national initiative dedicated to preventing homelessness through evidence-based solutions. This role will guide one of the country’s most ambitious collaborations to scale proven prevention strategies, uniting research, policy, and practice to make housing stability a reality for more families nationwide. The Project Director will oversee the coordination of the full lifecycle of research and replication at each site.

The Quality Manager is responsible for supplier alignment and performance, ensuring on-time delivery, adherence to requirements, and defect-free deliverables. This role involves managing service delivery quality to the client, engaging with clients to understand their needs, and liaising with Language Services. The Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.

This role is a critical contributor to the Growth team and is responsible for driving the successful execution of complex, cross-functional initiatives. The role will oversee multiple programs and projects across the organization, ensuring alignment with business goals and strategic priorities. The ideal candidate is a highly organized, self-motivated professional who excels in ambiguous environments, and can independently seek solutions. They will have the proven ability to communicate with ownership and clarity.

The Gestionnaire des Opérations de Renouvellement will drive predictable revenue growth and operational excellence through our client renewal processes. This role combines operational execution with analytical rigor, collaborating cross-functionally to optimize renewal outcomes, improve client retention, and evolve our GTM organization for renewals and professional services. You will be responsible for designing and implementing scalable processes having a direct impact on revenue performance and client success.

As Director of Product Management for Stretch Film, you will own the strategy & roadmap for the Stretch Film Product Line. You’ll lead cross-functional execution with Sales, R&D, Operations, Supply Chain, and Finance to deliver profitable growth, disciplined portfolio management, and differentiated product launches—while elevating price realization, mix, and service performance.

Assume a vital position in securing families’ financial well-being. Typical day-to-day tasks include: Conducting virtual consultations with clients, assessing clients’ needs and imparting knowledge on solutions, cultivating lasting client relationships through consistent, periodic check-ins, and completing related administrative tasks as needed.

You will not just execute tasks—you will raise the bar for output, quality, and team thinking. You coach and support a pod of FGAs, drive rigorous performance standards, and proactively improve our funnel process to deliver the best client experience. You have an “ownership” mindset—seeing problems before they arise, surfacing solutions, and making judgment calls that benefit both the team and our mission.

Partner with project team leaders in developing rightsized project strategy and create a successful team environment. Develop and execute high quality integrated project plans with clear timelines spanning research, discovery, clinical development, software engineering, and data science/machine learning. Establish and improve project management tools and methodologies across our portfolio to support critical initiatives.