Serve as HubSpot administrator and internal subject matter expert, managing pipeline configuration, automation, permissions, and reporting.
Design scalable workflows that align Sales, Marketing, and Customer Success.
Translate CRM and marketing data into actionable insights for the Chief Growth Officer and leadership team.
Shine Early Learning aims to eliminate the gap between children’s inherent potential and their achievement in school and life. As part of the Strategy & Growth team, you’ll help build the systems and infrastructure that make mission-aligned growth possible.
Lead and manage operations across multiple regions, geographies, and client programs.
Serve as the senior operational point of contact for key client relationships.
Lead, mentor, and develop a multi-layered team of Directors, Senior Managers, Managers, and frontline supervisors.
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. They are committed to excellence and innovation, enabling them to redefine industry standards and create brighter futures for their clients and their customers.
Supervise call center staff and provide day-to-day supervision to communicators, implementing performance standards.
Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, compliance, and proper phone technique.
Analyze call metric and productivity reports, share analysis with leadership, and offer recommendations based on analysis.
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. We have a passionate, global workforce of over 7,000 experts in more than 20 countries and an exceptional, collaborative culture.
Communicates system downtimes and escalates issues to management, documenting and reporting downtime summaries.
Monitors intraday staffing levels, manages staff between Miami and Atlanta servers, and initiates overtime offers.
Monitors real-time agent work states, sends adherence alerts, and manages auxiliary activities for schedule changes.
Qualfon is a business process outsourcing (BPO) company that provides contact center services and back-office processing. We foster a supportive and team-oriented culture.
Develop, mentor, manage and coach SSU personnel to ensure quality standards.
Ensure SSU personnel work to the highest quality standards and maintain compliance.
Participate in the interview process for new SSU personnel by conducting CV review.
Precision for Medicine is a Clinical Research Organization with an integrated offering enabling the science of precision medicine. They combine clinical trial designs, operational and medical experts, biomarker and data analytics solutions, with a passion for rare diseases and oncology.
Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Build and maintain schedules that align with forecasted workload and staffing requirements.
Support schedule changes related to reforecasts and staffing changes.
Analyze schedule performance against staffing requirements and operational outcomes.
Colibri Group is a pioneer of online professional education. They serve over 1 million customers annually and employ more than 1,500 mission-aligned professionals with a rich and storied history.
Draft project charters, build and maintain detailed project plans, manage milestones and dependencies, and drive teams through to completion.
Analyze existing processes for bottlenecks and inefficiencies, then design and implement solutions that reduce cycle times and sharpen operational performance across the organization.
Develop and maintain SOPs, process flowcharts, and diagrams — partnering with functional SMEs to ensure documentation stays accurate, current, and usable in practice.
Personify Health created a personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together. Their team is on a mission to empower people to lead healthier lives with data-driven solutions that reduce costs while actually improving health outcomes.
Oversee day-to-day operations across multiple pediatric practices.
Serve as the primary liaison between supported offices and MB2 leadership.
Mentor and support Office Managers and Assistant Managers daily.
MB2 Dental is a Dental Partnership Organization (DPO) founded in 2007. They oversee affiliated pediatric practices and offer a competitive compensation package.
Supports the Retrieval Operations team with new technology initiatives and system issue triage.
Develops and delivers progress reports, proposals, and requirements documentation.
Manages project dependencies, critical paths, milestones, and deliverables.
Cotiviti enables healthcare organizations to deliver better care at a lower cost through advanced technology and data analytics. They work with more than 180 healthcare payers.