Own a portfolio of customers as the primary point of contact following the sale
Build and maintain a success plan for each account tied to their security objectives
Guide customers through adoption and configuration so their teams can operate the platform independently
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Act as primary point of contact for customer operational and configuration requests.
Support implementations and deployments from initiation through production launch.
Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.
Sigma Software is a software company that develops AI-driven products and solutions for global customers. The company fosters a collaborative international environment and serves clients across various industries.
Manage the onboarding experience for new customers, conducting online and in-person training.
Troubleshoot customer issues and ensure successful implementation of Flash hardware and software.
Work closely with customers to understand their operational needs and demonstrate value of Flash solutions.
Flash is a company that creates seamless parking experiences and sustainable solutions for smarter cities. They are a team of innovators shaping the future of parking and charging, with a focus on customer success and technology.
Lead technical discovery and solution design with enterprise customers to address security and risk challenges.
Deliver compelling virtual and in-person product demonstrations and proof-of-value engagements.
Translate technical capabilities into business outcomes and serve as a trusted advisor to stakeholders.
ServiceNow is an AI platform company that automates workflows and helps businesses operate more efficiently. The company serves 85% of the Fortune 500 and fosters an AI-native culture with a focus on innovation.
Lead a team of 10–15 Solution Architects and Consultants in delivering high-quality CRM implementations.
Develop and execute the Americas CRM&I business plan, including growth strategy and delivery scoping.
Provide business and technical leadership in billable roles, managing hiring, enablement, and cross-functional partnerships.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform that brings together any AI, data, and workflow. The company serves a global clientele and fosters an AI-native culture where technology and talent are unstoppable together.
Drive market success for ServiceNow's Security solutions and close complex enterprise software deals.
Build C-suite relationships with CISO, CIO, and SOC teams to generate pipeline and expand accounts.
Collaborate with Solution Consultants and partners to deliver tailored security solutions and grow revenue.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Manage a team of Customer Success Managers across the Americas region.
Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
Serve as the primary liaison for clientele, ensuring satisfaction and value realization.
Cyberint is a market leader in External Risk Management, helping organizations accelerate detection, response, and remediation of external threats. The company was recently acquired by Check Point, which has been recognized as one of the World's Best Companies and Best Places to Work for five consecutive years.
Provide Tier I support and document issues into a ticket management system.
Analyze symptoms, determine urgency, and resolve or dispatch incidents to appropriate support groups.
Manage escalations and seek process improvements to enhance service delivery.
Long View is one of North America's most dynamic IT providers, fostering a culture of collaboration, innovation, and inclusion. With 90% of team members rating it a good or great place to work, the company values integrity, competence, value, and fun.
Lead consultative discovery and end-to-end delivery for Enterprise implementations, configuring technical foundations and validating data accuracy.
Onboard customers onto Moby, the AI agent, and drive adoption through training sessions for executive and practitioner audiences.
Mentor team members, influence stakeholders, and manage risk across a portfolio of complex customer launches.
Triple Whale is an AI operating system built for modern ecommerce, helping brands see what's working and take action. The company serves over 65,000 brands and fosters a culture of customer obsession, speed, trust, curiosity, and integrity.
Drive revenue growth by retaining and expanding enterprise customers across the LATAM region through strategic account management.
Build senior executive relationships and manage end-to-end sales cycles for upsell, cross-sell, and renewal opportunities.
Collaborate with global sales teams and maintain accurate forecasting to accelerate total book of business growth.
Atlassian provides software products designed to help teams collaborate and unleash their potential. With over 82% of Fortune 500 as customers and thousands of employees globally, the company fosters a culture of innovation, inclusion, and flexibility.
Deliver product demonstrations and conduct proof-of-concepts to showcase security solutions.
Collaborate with sales to identify prospects and engage with customers to tailor solutions to their challenges.
Represent Check Point at field events and educate partners on the latest security technologies.
Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats with a prevention-first approach. The company is recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, and fosters an environment of smart, curious people who take ownership.
Field customer inquiries and respond to varying questions, issues, and concerns in innovative ways.
Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
Calmly resolve and de-escalate issues while tracking call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, they are a force for good in their communities and for their clients.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Own the post-sale technical relationship for LATAM across Portuguese, Spanish and English.
Drive onboarding, adoption, and account health for enterprise customers.
Identify retention and expansion opportunities to grow the region.
We turn memory into visibility for some of the most recognisable brands in the world. Backed by tier 1 investors, we are a small, technical team at the edge of a category whose playbook is still being written.
Drive new business growth by acquiring small to medium-sized customers and expanding Abnormal's footprint across the Quebec market.
Manage full-cycle sales from prospecting to deal closure, working Mid-Market accounts with under 3,000 mailboxes.
Collaborate cross-functionally with Sales Engineering, Product, Marketing, and Customer Success to ensure timely renewals and identify expansion opportunities.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. With 4,500+ enterprises trusting our behavioral AI platform, we foster a culture of innovation and collaboration.
Investigate and resolve invoice-related queries accurately, providing clear and reliable information to clients.
Manage client inquiries end-to-end, collaborating with Finance, Product, and HR Operations teams to resolve complex issues.
Analyze client queries and trends to identify process gaps and recommend data-driven improvements.
A global customer experience operations team supporting clients in a fast-paced, remote-first environment. They span 26 countries and offer a diverse, inclusive international workplace.
Achieve mastery of all Axon technologies and lead business and technical presentations to customers and partners.
Manage customer expectations, provide 1st-level technical support, and remove sales obstacles through creativity.
Take ownership of the POC/Pilot process, develop relationships with key partners, and represent the brand at field events.
Axon is a technology company focused on public safety, developing conducted electrical weapons, body worn cameras, and digital evidence management solutions to protect life. They are a global team of passionate professionals operating in a fast-paced, challenging, and meaningful culture.
Own the end-to-end implementation project for PetDesk customers, ensuring a seamless onboarding experience.
Use a customer success-based conversation approach to educate customers on improving processes and saving time.
Conduct comprehensive training sessions to effectively teach customers how to use PetDesk's software features.
PetDesk provides client communication software for veterinary clinics to communicate with pet owners. The company is a remote-first employer with a personable, consultative culture and values delivering exceptional customer experiences.
Provide virtual and in-person technical demonstrations of the Armis platform.
Deploy proof-of-value installations and lead targeted training sessions.
Support marketing activities, conferences, and speaking engagements.
ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. The company is building an AI-native culture with a focus on technology and talent, aiming to put AI to work for people.