Position yourself as a subject matter expert on software business growth through technology and implement best practices for customer adoption.
Develop and execute implementation project plans, manage integrations, and handle support requests during onboarding.
Drive collaboration with internal teams and customers to achieve milestones, streamline procedures, and ensure long-term success.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale operations. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization focused on speed and ownership.
Remotely execute technical implementation for dental practices, owning quality and time-to-live from contract through go-live.
Improve processes, track status, prioritize work, and find opportunities for automation and increased productivity.
Configure integrations with dental PMS, support remote access tools, manage AWS virtual machines, and handle inbound support.
Dandy is transforming the dental industry with technology, backed by leading venture capital firms. They are building an operating system for dental offices globally, empowering clinicians and their teams with innovation and support.
Lead customer onboarding and implementation engagements that accelerate time-to-value.
Partner with customers for use case discovery and enable them on Pendo products including Analytics, Guides, and NPS.
Manage multiple concurrent custom services engagements while maintaining quality and delivery timelines.
Pendo was founded in 2013 by former product managers to build a simple way to understand and attack what truly drives product success. They are one of the fastest-growing startups, supported by institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech, with values including Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Own the technical side of the customer lifecycle: pre-sales demos and integration scoping through to post-sales custom builds and new workflows inside existing accounts.
Build and maintain the demo environment and asset library, run live trials against real customer data, and be the credible technical voice in the room.
Scope integrations across the e-commerce CX stack, decide native-vs-custom, and build and test them yourself using Postman against live or sandbox endpoints.
Siena is the Agent of Record for consumer brands, collapsing ten or more disconnected tools into a single agent that owns the entire customer journey. The company is a small, fully distributed global team with hundreds of brands in production, hiring athletes who own real outcomes and move fast with low ego and high standards.
Drive implementation and deployment of Higher Logic's private white-label community software for customers.
Serve as primary point of contact, managing multiple simultaneous implementations using standard project management methodology.
Provide user training, elicit feedback, and work cross-functionally to resolve issues and collect requirements.
Higher Logic has been the industry leader in building community and engagement solutions since 2007. We’re a thriving company made up of authentic people and unique perspectives.
Build trusted relationships with senior customer stakeholders as a strategic technical advisor.
Lead technical adoption and orchestrate across teams to drive customer self-sufficiency and growth.
Share adoption best practices and contribute to playbooks while mentoring team members.
Mendix is a low-code app development platform that enables visual software development to accelerate application lifecycle. As a Siemens business, Mendix operates in a hyper-growth environment with support from Siemens' resources, and is repeatedly ranked a Leader in analyst reports from Gartner and Forrester.
Own the client experience from first integration through ongoing scale, acting as the bridge between product and companies building on Bastion's infrastructure.
Diagnose integration issues, fix documentation, and build lightweight automation, while ensuring new clients onboard with zero engineering effort.
Manage proactive client communication, partner with compliance to streamline onboarding, and feed client insights back to product.
Bastion builds regulated financial infrastructure for modern businesses, covering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. It is a startup with a compliance-first approach, offering a fast-paced environment where employees are expected to contribute quickly.
Act as the technical champion for assigned customers, building strong relationships and navigating complex technology challenges.
Provide best-practice advice to help customers successfully adopt and optimise Trustonic products and solutions.
Lead Root Cause Analysis reviews and facilitate retrospective sessions to improve customer outcomes.
Trustonic develops smartphone locking technology to make devices affordable and enable digital finance globally. They partner with mobile carriers across 30+ countries and foster an inclusive, flexible culture focused on diversity and collaboration.
Serve as the technical point of contact for strategic enterprise partners, resolving API issues and ensuring launches are technically ready.
Manage tickets, triage issues, and drive resolution while shielding engineering teams from routine interruptions.
Oversee launch readiness, validate requirements, and coordinate with engineering stakeholders to staff and monitor live events.
Xsolla is a global video game commerce company providing payment, storefront, and monetization infrastructure. The company fosters a supportive environment with training and career development opportunities.
Own a portfolio of strategic customers as their dedicated technical advisor, providing architectural guidance that scales with their teams.
Lead implementation reviews, base audits, and technical health assessments, providing proactive recommendations before problems surface.
Guide customers through the full capability of Airtable as a platform, including automations, interfaces, Field Agents, Omni, and MCP.
Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Keeper Security is a fast-growing cybersecurity software company that protects organizations and millions of people globally with zero-knowledge and zero-trust security. The company is recognized for innovation in the Gartner Magic Quadrant and fosters an inclusive culture.
Own the delivery of all Micad/SINGU projects, ensuring consistent quality, on-time delivery, and customer satisfaction across every implementation.
Lead, manage, and develop a team of implementation specialists, setting clear goals and providing regular coaching and feedback.
Act as a technical advisor and product expert, guiding customers through complex configurations and driving successful go-lives.
SINGU provides a unified CAFM platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios. Backed by a leading growth equity investor, the company manages 100,000+ buildings across 35+ countries, supporting over 500,000 professionals, and values adaptability, collaboration, and client focus.
Design and implement technical solutions using the Enode API based on customer engineering, product, and business needs.
Advise on technical architecture, provide ongoing support, and debug customer implementations.
Act as an internal champion for customers, driving product improvements and contributing to internal projects.
Enode provides software infrastructure to connect and orchestrate energy devices like EVs, heat pumps, and solar inverters. Backed by Y Combinator, Lowercarbon Capital, and Creandum, we are a mission-driven, early-stage climate tech startup with a small, caring, and ambitious team.
Provide hands-on technical support to customers across higher education and enterprise, troubleshooting issues like LMS integrations and SSO.
Build scalable training resources, including onboarding guides, webinars, and help articles to drive customer education and adoption.
Collaborate cross-functionally to reduce recurring issues and improve product documentation based on support ticket trends.
Poll Everywhere is a 25-person B2B SaaS company on a mission to make presentations more engaging. We aim to hire great people from diverse backgrounds who take pride in their work.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between scope, goals, and solution design.
Lead discovery and current state assessments, translating client objectives into technical specifications and operational protocols.
Design program architecture including configuration standards, business logic, operating rules, and adoption pathways.
PHIL is a Series D health-tech startup building a platform to streamline prescription management and delivery between doctors, pharmacies, and patients. The team consists of mission-driven individuals from diverse backgrounds passionate about creating an innovative healthcare platform focused on patient experience and wellbeing.
Provide tailored services for paid implementation clients including consulting, building, and graphic design.
Work closely with clients to curate their onboarding journey and ensure apps pass review within six weeks.
Troubleshoot complex issues and partner with the team to improve the client experience.
Subsplash builds The Ultimate Engagement Platform for churches and ministries. The team of 280+ mission-driven people values humility, innovation, and excellence.
Own the most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
Act as the technical advisor for strategic accounts, ensuring long-term success and driving expansion opportunities.
Mentor team members, shape scalable processes, and represent the customer voice internally with Product and Marketing.
1Password builds the foundation for a safe, productive digital future, innovating enterprise password management and Unified Access Management. With over $400M in ARR and over 180,000 businesses as customers, they prioritize collaboration, transparency, and a human-centric approach in cybersecurity.
Provide technical configuration and programming for NiCE products.
Manage customer expectations and coordinate inter-departmental activities.
Serve as a mentor and coach for junior staff.
NiCE provides software products for customer experiences, financial crime, and public safety. The company has over 8,500 employees across 30+ countries and is known for its ambitious and game-changing culture.