Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Own the strategy, operating model, and financial performance of the mid-market and enterprise Client Success organization.
Lead approximately 250 team members and drive measurable improvements in retention, client health, and service performance.
Champion data, automation, and AI to predict risks, improve productivity, and deliver a digital-first client experience.
HealthEquity saves and improves lives by empowering healthcare consumers with benefit solutions. The company fosters a remarkable, data-driven culture and values client success and innovation.
Own the operating strategy and performance of Clover Care Services across IHC and CCV.
Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
Develop leaders and grow service capacity while staying close to the field experience.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.
Own quality end-to-end for the clinical team, defining metrics and monitoring every patient interaction.
Lead advocates, nurses, and care coordinators through team leads, managing staffing and performance.
Partner with product and engineering to embed quality standards and AI tooling into workflows.
Dearest Care combines smart software with human advocates to guide Medicare patients through diagnoses, bills, and care plans. It is a Series A company backed by top-tier investors, operating with a lean, impact-driven team and a culture of conscious leadership and rapid execution.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Lead and develop a team of coaches, fostering accountability, collaboration, and continuous growth.
Provide performance management, hiring, and operational oversight to ensure high-quality, evidence-based care.
Partner with clinical teams to address complex patient needs and manage team capacity.
Our mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. We are a mission-driven, fully virtual team committed to expanding access to insurance-based care and improving treatment outcomes.
Lead operational testing and experiments for Care & Case Management and navigation teams, including AI calling and intake pilots.
Manage cross-functional projects, own daily and weekly business readouts, and drive Population Health margin initiatives.
Conduct deep-dive operational assessments, leverage AI productivity tools, and partner with product teams to improve outcomes.
Included Health is a healthcare company delivering integrated virtual care and navigation, with a mission to raise the standard of healthcare for everyone. It fosters a remote-first culture and is an equal opportunity employer.
You know each patient's care needs and match them with the right clinician.
You run the branch's visit schedule and adapt quickly when the plan changes.
You spot risk early and escalate anything that could affect patient wellbeing.
Adaptive Home Health is fixing US healthcare by building an AI-native physical care platform that automates administrative work for home health agencies. The company has grown significantly over the past year and values low-ego, hungry leaders who own outcomes and support each other.
Oversee remote patient access operations, including registration, insurance verification, prior authorizations, and scheduling, while meeting service-level agreements.
Lead and develop Patient Access Supervisors, using analytics and AI tools to improve productivity, quality, and operational visibility.
Collaborate with senior leadership and clients on implementations, escalations, and continuous improvement initiatives.
Our partner is a healthcare technology company focused on improving patient access through AI-powered tools and efficient operations. It is a fast-growing, collaborative environment committed to innovation and patient-centered care.
Design and stand up the process and tooling to capture roadblocks from Renewal Managers, QA findings, and agent output gaps.
Assess each customer's CRM, quoting tools, and data quality before go-live and document how they affect workflows and SOPs.
Lead and develop Customer Operations Managers, partnering with Product, Engineering, and RevOps to optimize renewal processes.
Gainsight is an AI-powered retention engine and CustomerOS platform that orchestrates customer journeys for over 2,000 companies. The culture is Human-First, collaborative, and focused on solving real-world problems with stability and support.
Lead annual and long-range planning for Sales, including capacity, quota, and territory design.
Drive forecast cadence and scenario planning with Finance and Revenue Leadership.
Oversee analysts, evolving them into AI-enabled strategic builders and AI adoption.
Spring Health is a global mental health company eliminating barriers to mental health through an AI-native platform for personalized care. Reaching over 170 million people, it values AI fluency and a culture of experimentation.
Lead a Professional Services team delivering Vault CRM across North America.
Drive operational excellence through hiring, performance management, and strategic initiatives.
Cultivate trusted customer relationships and collaborate across Veeva.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. It surpassed $3B in revenue as one of the fastest-growing SaaS companies and operates as a public benefit corporation with a flexible Work Anywhere culture.
Build and lead a team of direct Sales Executives to drive rapid new business growth in the healthcare provider segment.
Develop and execute regional sales strategy, including territory planning, forecasting, and C-level engagement.
Recruit, coach, and mentor sales talent while collaborating with partners and internal teams to grow revenue.
ServiceNow provides an AI platform that automates workflows and drives business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent work together, freeing people from busywork to focus on meaningful work.
Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
Build and scale the Automated Operations capability, including governance, standards, and team development.
Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.
Lead clinical care model execution and scalable systems integration across all markets.
Drive value-based performance metrics including patient engagement, HEDIS/STARs, and total cost of care.
Manage and mentor clinical directors and care teams while partnering with product and operations.
Accompany Health provides primary, behavioral, and social care for patients with complex needs, offering at-home and virtual care with 24/7 support. Their distributed, mission-driven teams collaborate to deliver high-quality, evidence-based care.
Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Lead and coach a team of Revenue Architects to drive enterprise customer value and adoption.
Architect AI-driven workflows that modernize revenue operations and accelerate time-to-value.
Partner with executives in financial services and healthcare to deliver measurable revenue outcomes.
Gong provides an AI-powered Revenue Intelligence platform that helps revenue teams win by unifying data, insights, and workflows. Trusted by over 5,000 companies, Gong's culture values innovation, transparency, and making a visible impact.
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Manage day-to-day operations and provide strategic direction for the Operations Team.
Oversee personnel actions including hiring, training, performance management, and compensation recommendations.
Collaborate with cross-functional teams and vendors to improve processes and resolve escalated issues.
HealthEquity empowers healthcare consumers by providing health savings accounts and financial solutions. The company values diversity, inclusion, and authenticity, fostering a culture where every person is valued.
Lead multifunction healthcare cost-containment operations including NSA/IDR negotiation, provider data, client services, and Medicaid repricing.
Build KPI-driven management systems, scalable workflows, and technology roadmaps to improve quality and productivity.
Manage ~25 employees, establish controls, capacity models, and executive reporting while implementing AI and automation safeguards.
Reliant Health Partners is an innovative medical claims repricing service provider helping employers achieve maximum health plan savings. The company fosters a collaborative, inclusive workplace and values diverse perspectives.