Drive long-term customer success and adoption of Hyland's products across a defined set of midmarket customers within a pooled Customer Success model.
Prioritize customer engagement based on data-driven signals including renewal timelines, product adoption, health scores, and risk indicators.
Identify churn and downsell risks early and partner cross-functionally to develop and execute mitigation plans.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence and automation solutions. With nearly 4,000 employees, Hyland fosters an employee-centric culture that values diversity, inclusion, and community impact.
Support Customer Success consultants in the Massa segment (low-touch, fully remote model).
Contact clients to resolve operational issues, generate digital maps (nematodes and others), and send Cropwise reports.
Automate journeys via HubSpot and WhatsApp, and manage tasks and projects to ensure on-time delivery.
Cropwiser is a digital agriculture startup that combines startup dynamism with the expertise of a global company. The team operates in a fast-paced environment with strong freedom and autonomy, focusing on revolutionizing the agro sector.
Proactively reach out to restaurant customers to get them live on the Sauce platform using the onboarding checklist.
Stay connected and anticipate customer needs, working closely with Sales and Customer Success teams.
Upload links on platforms like Wordpress, Go Daddy, Square, and manage daily Google support tasks.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. Headquartered in NYC and Tel-Aviv, the team pools decades of restaurant tech experience with seasoned executives.
Act as the primary advocate and concierge for a portfolio of top-tier players.
Conduct outbound calls to check in with players and gather feedback.
Collaborate with internal teams to ensure players' feedback is heard.
The company's job posting emphasizes a high-pace, high-growth environment where challenges enhance skills and boundaries. They value ownership, accountability, and collaboration with diverse perspectives to create outstanding experiences.