Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company.

Lead, mentor, and manage a high performing customer success team, monitoring KPIs to guide strategy, focusing on delivering an exceptional customer experience, maintaining relationships with key accounts, collaborating with stakeholders to drive revenue growth, and driving continuous improvement of customer success processes.

This role focuses on providing support to customers via scheduled meetings, adhoc calls, and email, exemplifying amazing customer service. You will direct new customers to a successful launch, manage relationships via phone and other channels to get them fully onboarded, and troubleshoot customer problems, all while improving processes and ensuring an amazing Lillio experience.

Respond to, manage, and organize customer inquiries from a variety of sources. Actively use Marco Polo to gain product expertise. Collect user feedback and share insights with Product and other teams. Work between 20 and 29 hours a week including Saturdays.

As a Customer Success Manager on our growing Customer Success team, you'll ensure OfferFit customers are highly successful with the product by collaborating with internal and external teams to drive renewals, upsells, and expansions while overseeing design and execution of OfferFit use cases. You will conduct analysis of results and build presentations to communicate customers insights and showcase OfferFit’s value proposition.

As an Industry Customer Success Manager, you will build and maintain strong B2B relationships with our SMB clients, driving retention, expansion, and user engagement. You will collaborate closely with BioRender users to ensure they have the best possible experience. Bring your customer curiosity and continuous improvement approach.

As a Customer Success Manager, you will work closely with BioRender’s industry clients, focusing on customer satisfaction, retention, advocacy, and revenue growth by engaging with clients, onboarding new users, identifying client needs, and developing customer advocates.

The Customer Success Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.

Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle focusing on product adoption and churn mitigation. Generate brand ambassadors and uncover expansion opportunities to drive growth while influencing the customer journey through feedback to cross-functional teams. Success will be measured by revenue retention and customer engagement.

As part of the Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. The ideal candidate is ready to learn and develop their career as a part of a dynamic and collaborative team.