Remote Customer service Jobs · Canada

As a Customer Advocacy Specialist, you'll use empathy and product expertise to solve complex complaints. Facilitating communication among partners, identifying root causes, and determining solutions. Not only help customers but improve the company, making products seamless. Drive improvement as the Voice of the Customer.

Act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio. Ensure customers are technically healthy and on the most recent version of our product.

Enhance customers' overall experience, nurturing the complete customer journey with Magnet, encompassing initial onboarding, identifying and working cross-functionally to overcome adoption barriers to product usage, recovering at-risk accounts, soliciting valuable product feedback and feature requests, and driving positive retention rates. The mission includes ensuring proactive efforts deliver a positive customer experience organically and results in contract renewals and potential expansion opportunities.

This is a leadership role on the broader Customer Experience team that ensures our customers across both Enterprise & Mid-market lines of business are able to successfully run Clariti at scale. As a Customer Support Leader at Clariti, you’ll focus on Team Leadership, Operational Management, Performance Monitoring and Customer Satisfaction.

Diagnose problems and rapidly execute appropriate solutions to ensure clients' uptime targets are met. As part of the Field Coordination team, you will respond to field technician concerns, develop a deep knowledge of company software and hardware, manage incoming scheduling requests, coordinate with stakeholders, and ensure a world-class customer experience.

The Returns Processing Agent will manage and administer transactional processes associated with the reverse distribution of operations to ensure compliance and accuracy of downstream reporting systems. This position will work directly with stakeholders and customers to validate return accuracy and resolve discrepancies while remaining within compliance guidelines and ensure customer service level expectations are achieved.

As a Customer Success Manager, you will be responsible for driving post-sale customer health through proactive account management — ensuring product adoption, identifying upsell and cross-sell opportunities, de-escalating issues, and reducing churn across your book of business. Serving as the primary point of contact for our customers, you’ll build strong, trust-based relationships that foster engagement, retention, and growth.

Reporting to the Customer Experience Team Lead, handle inquiries through email, chat, and phone and be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support. You'll inspire and empower them to take action against food waste and to become part of the movement. You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

You'll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events, as well as driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing Scribe solutions.

Trupanion is seeking a dedicated and customer-focused Partner Support Coordinator to join their Partner Support Team, providing real-time, multi-channel support to key partners and delivering exceptional service across all interactions to strengthen partner relationships and enhance customer experience. The ideal candidate is highly support-centric, an exceptional communicator, and deeply committed to helping others with a mindset focused on service and experience.