Remote Customer service Jobs • Canada

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation.

Primary role is to be an exceptional coach for your team by providing agents with constructive feedback, identify the root causes of performance issues, and train them to address and correct those problems. Maintain high standards for your team and aren’t afraid to say, “This needs improvement, and here’s why.” Ensure that the customer experience remains the focal point of every discussion, set SMART goals, and deliver feedback that aligns with our standards.

This role ensures a seamless post-sales experience by managing customer transactions with precision and care. The Customer Care team oversees the delivery of Esri’s industry-leading Geographic Information System (GIS) products, ensuring timely and accurate fulfillment. The individual in this position plays a key role in exceeding customer expectations by consistently delivering an exceptional service experience.

Manage the customer life cycle for our largest customers and be responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of our customers to our internal teams. Maintain impeccable records in our Customer Success software and actively engage with customers to assess their priorities.

As a T1 Support Agent, you will be an integral part of the PartnerStack Customer Success team responsible for assisting customers and their partners in navigating and utilizing PartnerStack to grow their business. You will work in a shared queue providing resolutions and information to end users, investigate and report bugs, and help improve support through quarterly projects. You are resourceful, independent, and have strong communication and customer support skills.

The Experience Partner 2 manages a portfolio of mid-tier clients across the full customer lifecycle, participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement and growth planning. This role requires a balance of consultative client management and cross functional collaboration.

As a Costco Contact Centre Representative, you will be the first point of contact for clients in a fast-paced environment. Leverage CIBC card products to support clients' banking needs by resolving issues, identifying opportunities, and offering personalized solutions. Requires meeting Agent@Home program requirements and attending the primary work location within two hours' notice.

Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company. You will use your expertise to ensure our customers receive the best possible support across all touchpoints.

Assist members by providing technical support through email and live chat. Test and log potential issues that need to be directed to our quality assurance and development team. Auditing mailing list campaigns for content and list quality. Provide assistance to members with questions in orbit around our service, like design, content, or SEO advice, distributing music, site reviews, and more. Ensuring our support and help documentation stays up to date and current.

Each day and each call can be different, finding new child sponsors, welcoming new donors, renewing event participants, and inviting donors to give monthly. As a Call Centre Agent, you will thank, connect, engage and inspire donors, finding creative new ways to delight on every call. This is a full-time, outbound, work-from-home position where you'll enjoy delivering world-class results autonomously.