In this role, you will own and manage a portfolio of high-value, complex customers, ensuring they receive maximum value from Vidyard’s offerings, proactively engage with customers, collaborate with account management, and build influential relationships across diverse stakeholders acting as a trusted advisor and advocating for product improvements.
The Customer Success team plays a critical role in helping customers achieve meaningful outcomes through our products and services. As a Growth Customer Success Manager, you will be responsible for managing a large portfolio of small and mid-sized business clients. You’ll act as a strategic advisor, ensuring customers realize the full value of Juniper Square as they grow.
Looking for a strategic, data-driven, and operationally minded Director of Support to lead and scale our front-line support organization. You’ll play a critical role in improving the customer experience, overseeing day-to-day service operations, and partnering with BPOs and internal teams to maintain world-class quality and efficiency as we grow. This role is ideal for an exceptional leader with deep experience in customer support operations.
This is a remote role open to candidates located in Canada. The Digital Customer Success Specialist will play a key role in building and leading a digital-first, AI-powered tech-touch customer experience that delivers personalized engagement at scale. In this role, you’ll collaborate closely with teams across Marketing, Product, Sales, and CS to design and implement automated, AI-enhanced lifecycle journeys that drive product adoption and improve Net Revenue Retention (NRR).
Provide technical support to clients as a Remote Service Agent, enjoying the flexibility of working from home. Perform product repair, troubleshooting, upgrades, installations, and other services using remote desktop software for clients across Canada. Identify and recommend solutions based on customers’ needs, continuously improving the client experience.
The Support Knowledge and Content Manager is responsible for owning and architecting the content that powers Gametime's chatbot (Dot), IVR, Help Center, and agent responses. This role plays a crucial role in reducing fan effort, deflecting contacts, and increasing agent efficiency, while maintaining a high standard of clarity, empathy, and speed.
Act as the first point of contact for customers via phone, video, chat, and email, using Gorgias as your main platform. Troubleshoot and resolve technical issues, keeping calm and confident even when things get tricky. Use a friendly, helpful tone to make customers feel comfortable and supported.
Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions. Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering. Act as a trusted advisor to clients and become an extension of the customer’s team.
Play a crucial role in ensuring our customers are satisfied with Solink’s products and services. You will be the first point of contact for technical issues, providing support, troubleshooting, and facilitating resolutions to enhance our customers’ experience. We’re looking for someone who is a natural problem-solver, thinks on their feet, and is committed to improving the customer experience.
This is a remote, full-time position (must be based in Canada) best suited for an early-career professional. In your role, you will help onboard new brands, assist with setting up campaigns, troubleshoot billing issues, and ensure our customers feel supported and empowered every step of the way.