Remote Customer service Jobs · Canada

• Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
• Directly troubleshoot customer issues and resolve them by implementing attainable solutions
• Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner

Granum is a leading software company providing solutions for landscapers and arborists across North America. They bring together LMN, SingleOps, and Greenius into one powerful software ecosystem with a highly collaborative, innovative, and supportive culture.

• Identify areas of risk and takes steps to prevent customer or revenue churn.
• Work closely with Sales Teams to define and execute product adoption and customer retention plans.
• Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Manage the end-to-end client lifecycle for a portfolio of partnership customers.
• Define, coordinate, and oversee project timelines, ensuring milestones are met with precision.
• Build and deepen trusted partnerships with customers, understanding their goals and working to surpass outcomes.

SWORD allows members to complete personalized physiotherapy from the comfort of home, with ongoing support and supervision from our team of licensed clinicians.

Build strong, trusted relationships with customers. Guide customers through every stage of their Webflow journey. Lead account strategy and drive adoption and impact.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and creativity.

The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Lead and develop offshore customer support leads, managing chat and email support operations.
• Drive continuous improvement through data analysis and workflow design, enhancing user experience.
• Guide AI adoption in support operations, creating knowledge systems and SOPs for both human agents and AI copilots.

Babylist is the leading registry, e-commerce, and content platform for growing families, serving over 9 million people annually.

• Own the technical onboarding and ongoing execution for customers.
• Manage integrations, tracking accuracy, and platform configuration.
• Act as the technical bridge between clients, product, and engineering.

SaaS Talent is a recruiting company with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business.

• Drive customer adoption, satisfaction, and expansion as the primary technical advisor for enterprise accounts.
• Collaborate with cross-functional teams to ensure measurable outcomes for customers and deliver technical expertise.
• Maintain client relationships and help clients achieve their strategic objectives.

This position is posted by Jobgether on behalf of a partner company.