Be the first point of contact for HelpDesk support tickets from Customers, investigating and responding to customer support tickets and other tasks as assigned via email, phone and online meetings in accordance with SLA’s and any established deadlines; configuration of IntelligenceBank software products is required which may include but not be limited to custom webpage development (HTML, CSS, JS), IB database/briefs/forms, workflows, alerts, groups, permissions), Zapier integrations & automations.
Job listings
We're seeking a driven Scaled Customer Success Manager to build a Customer Success career, providing operational support and becoming a dedicated Customer Success Manager. Deliver a world-class customer experience by ensuring activation and adoption, leveraging automation, data insights, and engagement. You'll provide essential support, handling back-office tasks, managing HubSpot tasks, and working with global CS teams.