Monitor the autonomous operation of robots deployed in the field and handle incoming alerts using teleoperation tools.
Respond to customer enquiries, troubleshoot issues, and communicate solutions clearly to non-technical users.
Collaborate with engineering teams to identify recurring issues and suggest improvements to enhance reliability.
Dexory develops advanced software powered by cutting-edge robots that are transforming the very face of global logistics. They are a team blending hardware, software, AI, and commercial disciplines, with a culture that values the best ideas from anywhere.
Provide proactive customer support and clear communication on transfers, payments, and home-buying withdrawals.
Build genuine relationships with customers, liaise with providers and solicitors, and escalate issues to drive improvements.
Capture and review customer feedback, consistently look for ways to improve operational processes, and support internal projects.
Moneybox is an award-winning wealth management platform that helps people save, invest, and buy their first home. With over 1.5 million customers, they foster a collaborative and inclusive culture focused on making a real impact.
Keep clients and their families at the heart of everything you do, providing a compassionate, responsive experience throughout their journey with Healios.
Support the operational client journey across services, arranging appointments, managing waiting lists, and handling queries across phone, email, and digital channels.
Monitor clients' progress, identify potential delays, and act as a key point of contact between clients, families, and clinical teams.
We digitize entire clinical pathways to bring exceptional healthcare to anyone, anytime, anywhere. We are a leading provider of neurodevelopmental and associated mental health services, embracing diversity and offering unparalleled flexibility for our employees.
Investigate and resolve invoice-related queries with clear explanations and timely solutions.
Own client inquiries from initial investigation through final resolution, coordinating with internal teams as needed.
Analyze trends and identify process gaps to recommend data-driven improvements that strengthen customer success.
The company provides operational support for client inquiries and platform-related issues in a globally distributed environment. It is a small to medium-sized team focused on customer experience, continuous improvement, and collaboration across Finance, Product, and HR Operations.
You own a portfolio of strategic enterprise customers, building trusted relationships with key stakeholders and driving product adoption.
You develop and execute customer success plans aligned to business objectives, ensuring measurable value and retention.
You conduct regular business reviews and lead executive-level conversations focused on outcomes and program performance.
Bugcrowd empowers organizations to stay ahead of threat actors by uniting collective ingenuity with a hacker community and AI-powered security platform. The company is backed by top investors and fosters a diverse, inclusive culture where team members range from musicians to adventure enthusiasts.
Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.
Provide initial partner support and resolve customer inquiries with top-tier customer service.
Walk customers through problem-solving processes and escalate incidents as needed.
Follow up on issues, see them through to resolution, and improve documentation.
Huntress provides enterprise-grade managed cybersecurity products as an affordable SaaS, protecting over 4 million endpoints and 7 million identities worldwide. Founded in 2015 by former NSA operators, the fully remote team values transparency, honesty, and going above and beyond to break down barriers to cybersecurity.
Own the health and reliability of deployed agentic AI systems in production.
Diagnose and resolve complex issues spanning AI behavior, workflow orchestration, and integrations.
Communicate clearly during incidents and drive feedback loops to engineering for systemic improvements.
Ema builds the world's leading Agentic AI platform to automate enterprise workflows. Founded by former executives from Google and Coinbase, the team includes engineers from top tech companies and premier universities, backed by leading investors.
Coordinate virtual assessment activities and manage claimant communications to ensure a seamless experience.
Provide professional first point of contact for claimants via phone and email, supporting them through the assessment process.
Support smooth operations by managing schedules, maintaining records, and assisting Functional Assessors and managers.
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. They are a trusted partner to government and industry, delivering services that create positive social impact and transform lives.