Lead and develop a distributed team of Customer Success Managers across Commonwealth territories.
Drive strategic customer outcomes through executive business reviews, success planning, and QBRs.
Partner with Sales, Professional Services, Support, and Product to maximize adoption and retention.
Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.
Develop strong customer relationships across a portfolio of Scandinavian clients.
Manage all aspects of support and account management to maximize product utility.
Achieve renewal and expansion targets through proactive engagement and data-driven insights.
Hudl helps sports teams capture video, analyze data, and share highlights to improve performance. As a team behind the team, Hudl fosters a culture of support and innovation, and was recognized as one of Newsweek's Top 100 Global Most Loved Workplaces.
Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
Serve as the primary liaison for UK clients, ensuring satisfaction and value realization.
Champion customer interests within the organization, influencing product direction and enhancements.
Cyberint is a market leader in External Risk Management, helping organizations detect and respond to external threats. Recently acquired by Check Point, the company boasts an award-winning culture and was recognized as one of the world's best places to work.
Own, manage and develop the internal communications function, creating and delivering communications plans for a wide range of projects.
Manage internal communications channels including email newsletters, an internal staff website and leadership broadcasts, coordinating content across all channels.
Enhance staff engagement and drive cultural and behavioural change by telling the story of our people, services and charity, measuring and evaluating activities for improvement.
Change Grow Live is a national health and social care charity that helps tens of thousands of people each day to change, grow, and live life to its full potential. They value diversity and are a friendly, energising place to work with a compassionate and open culture.
Own retention and renewals for a portfolio of large enterprise accounts, driving customer adoption and value.
Build trusted relationships with executive stakeholders, aligning Brandwatch solutions with business goals.
Act as customer advocate, escalating product feedback and orchestrating cross-functional teams for seamless experience.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, the company fosters an inclusive culture that values diversity and innovation.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Preparing, issuing, and managing customer quotations and purchase orders.
Monitoring outstanding quotations and following up with customers to ensure timely responses.
Maintaining accurate records of quotations, orders, and invoices while providing administrative support to the service team.
SWARCO is a global provider of innovative smart mobility solutions, making travel safer and more sustainable. EVOLT Charging Ltd, part of SWARCO UK & Ireland, is a leading provider of electric vehicle charging infrastructure with a commitment to reliable service and maintenance.
Diagnose root issues underlying client challenges and propose tailored solutions.
Collect, structure, and synthesize qualitative and quantitative data for project outputs.
Produce well-supported, actionable client recommendations with clear messaging.
FrontierView is a leader in policy and global intelligence, uniquely combining data, technology, and insights to empower customers. The firm is part of FiscalNote, a larger organization that values diversity and inclusion, with benefits promoting well-being and balance.
Provide on-demand and pre-booked BSL video interpreting for corporate and individual Deaf clients.
Deliver high-quality BSL/English interpreting services and maintain NRCPD code of conduct.
Work flexible hours during out-of-hours shifts (midnight to 8am) with full remote setup and training provided.
Sign Solutions provides interpreting and translation services to the Deaf community across the UK, focusing on breaking down communication barriers through non-spoken services. Founded in 1998, the company has over 27 years of experience and values empowering Deaf people, innovation, and high-quality service delivery.
Act as the go-to partner for a portfolio of French and UK clients, driving platform adoption through onboarding, best practices, and bespoke solutions.
Own retention and engagement through regular check-ins, actionable insights, and timely follow-through, identifying opportunities for renewals and expansion.
Collaborate with Account Managers to co-own client success plans, delivering strategic insights and feeding client voice back into product and leadership.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands dominate competitive landscapes with insights into paid search. Trusted by global brands like Citibank and L'Oréal, the company has a strong culture with a 93% approval rating and an eNPS of 27.