Manage customer onboarding and implementation across websites and platforms.
Conduct approximately 5 training calls per day to teach new users the Feathr platform.
Track account progress in Salesforce and other databases.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections with their community. With a culture focused on practicality, ambition, candor, trust, and service, Feathr fosters an environment where amazing people can do their best work.
Provide email marketing strategy and best practices to customers.
Nurture and onboard customers, ensuring they get the most out of Hive's features.
Play a key role in gathering customer feedback to influence the product roadmap.
Hive is an industry-leading marketing platform that helps event marketers connect with fans and drive revenue. They are a remote-first team spread across Canada and the US, building a product and culture that values clarity, ownership, and real customer impact.
Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
Define and execute long-term strategies to scale the team and support excellent service.
Hire, develop, and lead an inclusive, high-performing team while championing Samsara's cultural principles.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a public company with a global team, they foster a culture of ownership, inclusion, and growth.
Provide outstanding customer service to users and partners via email, chat, and phone.
Handle priority situations with high care and proactively contact users and stores when necessary.
Act as a brand ambassador to encourage sustainable behavior and communicate customer needs to internal teams.
We are a certified B Corporation with a mission to empower everyone to take action against food waste. Our community of over 133 million users and 261,000 partners across 20 countries has saved over 500 million meals, and we have over 1,350 enthusiastic teammates.
Develop and nurture relationships with clients to ensure successful campaigns.
Be a trusted advisor on our DemandFactor offerings.
Collaborate with internal experts and sales to deliver excellent results.
We are a demand generation company that helps clients achieve successful campaigns through our DemandFactor offerings. Our team is collaborative and tech-savvy, focused on building strong customer relationships.
Manage a portfolio of automotive dealer clients, building trusted relationships through digital engagement.
Provide proactive support, strategic advice, and tailored solutions to help customers achieve business goals.
Use customer insights and data to identify opportunities for product adoption and retention.
Carsales is an online vehicle marketplace transforming how people buy and sell cars. It is a large, growing company recognized as a Best Workplace with a flexible, inclusive culture.
Manage a book of Large Enterprise customers, driving retention, growth, and measurable outcomes.
Build and grow strategic relationships with multiple stakeholders, leveraging AI tools to work smarter.
Collaborate with internal teams to drive upsells, conduct executive reviews, and ensure customer value.
Snappy is an all-in-one gifting company that spreads joy and takes the guesswork out of gifting. Founded in 2015, it has been named one of Inc.'s fastest-growing companies and serves over 43% of Fortune 100 companies, with a culture focused on gratitude, appreciation, and fun.
Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.
The company is a partner organization that helps customers navigate custom product development journeys. They operate in a fully remote, global environment with a collaborative culture focused on customer success and innovation.
Own the post-sales strategic relationship, retention, and value realization across high-stakes enterprise accounts.
Partner with Sales to identify expansion opportunities and co-develop account plans to drive growth.
Collaborate with Forward-Deployed Engineers to ensure technical delivery aligns with client business outcomes.
Tines provides an intelligent workflow platform that applies AI, automation, and integration to drive business results. Founded in 2018, the company serves a diverse range of customers from startups to public companies and fosters a culture of curiosity, growth, and integrity.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.