The Customer Success Manager (CSM) is passionate about making customers wildly successful with Scaled Agile’s (SAI) offerings. As a trusted advocate, the CSM aligns customer needs with SAI’s solutions, ensuring adoption and retention. The ideal candidate is passionate about helping customers be successful with SAFe and attain and sustain business agility.
Sage is searching for a Support Specialist to join their team and help shape how support operates. This role involves timely responses to inbound tickets, triaging issues using Zendesk and Slack, and providing on-call coverage. The position requires strong communication skills and the ability to work effectively in less structured environments.
As a Customer Support Analyst, you will provide Level 1 & 2 technical and functional support for Lumivero’s suite of products via email, chat, phone, and social media channels. You will develop and maintain support resources and collaborate with members and engineering to identify, test, and fix software issues. You will also serve as the liaison between the customer base and different teams, acting as the voice of the customer.
Assist the internal support team with technical product and service requests from customers. This role requires Web Design competency, executing technical website requests, recommending solutions and guiding internal teams through features and functionalities. Knowledgeable with the latest web standards, a keen eye for tasteful design and able to work with data sets is required.
ServiceNow is seeking a driven Product Success Manager. The Product Success Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. The CRM Product Success Manager will participate in the acquisition and retention of customers by leveraging the CRM Applications.
As a Customer Support Associate, you will handle the help desk's most frequent questions and ensure exceptional customer satisfaction. You will be crucial in meeting departmental KPIs and SLAs. Strive to reduce incoming volume by focusing on first-contact resolution, providing comprehensive solutions, and proactively advising customers on best practices. Gather valuable customer feedback to improve products and services. Assist in handling billing queries and processing refunds.
Seeking a highly motivated and skilled Account Manager Team Lead to oversee the Account Managers team at Doola. Responsible for ensuring that client inquiries are addressed promptly and effectively, maintaining a high level of client satisfaction, and guiding team to deliver exceptional service. Requires strong leadership, a deep understanding of client management, and the ability to thrive in a fast-paced, dynamic environment.
Provide Level 1 & 2 technical and functional support for Lumivero’s suite of products via email, chat, phone, and social media channels. Collaborate with engineering to identify, test and fix software issues. Learn about the program admins and their objectives, serving as the liaison between customer base and different teams. Contribute to the internal and member facing knowledge base.