Remote Customer service Jobs · CRM

As a Customer Experience Associate, you’ll handle core support interactions and also step into high-impact moments: managing escalations, supporting high-value customers, and creating warm handoffs to our enterprise sales team. You’ll represent Eko across channels, from private cases to public reviews and social posts, always with professionalism and empathy.

Diagnose problems and rapidly execute appropriate solutions to ensure clients' uptime targets are met. As part of the Field Coordination team, you will respond to field technician concerns, develop a deep knowledge of company software and hardware, manage incoming scheduling requests, coordinate with stakeholders, and ensure a world-class customer experience.

Guide new customers through setup, onboarding, and best practices. Hop on video calls, phone calls, and live chats to ensure smooth adoption. Proactively follow up with clients to ensure satisfaction and retention. Be the primary point if contact for company looking to get started. Handle inbound/outbound calls and emails with professionalism and energy. Identify upsell and cross-sell opportunities through client interactions.

This is a specialized role within the Customer Success organization, designed for professionals who bring extensive nonprofit fundraising experience and a deep understanding of donor engagement strategies. You’ll guide nonprofit customers in aligning their fundraising goals with Humanitru’s tools, ensuring they achieve measurable outcomes while maximizing the value of the platform.

Assist in providing excellent service to clients by responding to requests with timeliness and accuracy, assisting advisors with client meeting prep and follow-up tasks, and processing account opening applications and transfer paperwork. You'll maintain client data in Salesforce, manage workflows, and input data into financial planning software, all while helping improve processes and providing input for position enhancement.

As a Customer Support Specialist, you are a pivotal member of our support team, responsible for resolving a wide range of customer issues. You will leverage your deep product knowledge and problem-solving skills to provide effective solutions, ensuring a high-quality customer experience. This role involves direct customer interaction and collaboration with other teams.

The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience. The ideal candidate is positive, detail-oriented, and skilled in communication and negotiation.

A Collections Agent will play a crucial role in managing and resolving early-stage delinquent accounts. This position requires excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively. The successful candidate will be responsible for reviewing and analyzing accounts, engaging clients to resolve outstanding issues, and ensuring that accounts are managed in accordance with company policies.

Oversee patient support operations, train new and existing staff, and ensure high standards of service delivery. Showcase your leadership skills, attention to detail, and a strong background in customer service within a healthcare environment. Be responsible for training & development, operational oversight, quality control & escalations and system management.

Reporting directly to the Customer Experience Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement. Provide outstanding customer service by answering inquiries through email, chat and phone. You will answer all questions through mail, chat and some of our SSMM tools (Facebook, App Store, Play Store and Trustpilot). You will be the main point of contact for our partners and customers.