Guide current and prospective members through their care journey.
Answer questions about program offerings, eligibility, enrollment, and billing.
Directly shape the member experience and strengthen trust in the platform.
Hinge Health uses technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions. They are the preferred partner to 50+ health plans, PBMs and other ecosystem partners, available to over 20 million people across more than 2,550 employers.
Deliver exceptional customer experiences by responding to inquiries via phone, chat, and email.
Resolve customer issues efficiently across all Rev services, ensuring timely and accurate solutions.
Educate customers on Rev’s products, features, and best practices.
Rev is a dynamic and innovative AI-powered transcription company committed to understanding the human voice. They embrace bold thinking, welcome diverse perspectives, and give their team the freedom and responsibility to innovate, and every role plays a critical part in shaping the future of speech technology.
Handle work comp claims with minimal supervision and guidance from the manager; utilize current Claims technology.
Negotiate settlements with insureds, claimants and attorneys; responsibilities also include active file management, ensuring proper reserving, presentation of claims to Committee and supervision of litigated files.
Consistently exhibit a high level of customer service and adherence to department audit guidelines.
West Bend is recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years. They hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships and are committed to fostering a welcoming culture, offering opportunities for meaningful work and professional growth.
Drive adoption of use cases, helping customers quantify business value.
Form strategic relationships with stakeholders to understand objectives and roadmaps.
Act as the voice of the customer, driving enhancements with product teams.
Seismic provides a sales enablement platform that helps sales and marketing teams deliver engaging experiences and close more deals. They are committed to providing benefits and perks for the whole self and have fair and equitable compensation practices.
Own all scheduling execution for CGA sessions, including Discovery Calls, Welcome Calls, and account management sessions
Manage CGA calendars end-to-end, including availability, confirmations, reschedules, and follow-ups with unresponsive clients
Collect and track client pre-work, intake forms, and required inputs; flag at-risk or unresponsive clients in HubSpot
ACQ is an incredible company that values competitive greatness, sincere candor, and unimpeachable character. The company offers an evolving benefits package designed to support their employees' health, family, and wellbeing.
Schedule and coordinate activities of healthcare workers.
Screen and hire caregivers; promote the employer’s brand.
Answer calls and provide excellent customer service.
Cloverleaf Care is a rapidly expanding healthcare services company in the US. The company seems to have a positive and encouraging culture, valuing its employees and prioritizing client care.
Act as a first point of contact for questions received via support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure customer satisfaction.
Support the VP of Customer Support in recruiting, onboarding, and training new team members.
Alt Legal is a fast-growing SaaS-based legal technology company focused on making trademark professionals’ lives easier. They are a diverse and multi-talented virtual team that thrives in a collaborative, open, positive environment.
Greets members in a professional manner, providing exemplary service through the phone channel.
Processes member transactions, including withdrawals, loan payments, and wire transfers.
Identifies sales opportunities by understanding member needs and offering applicable products.
Peak Credit Union aims to maintain strong connections with its members and local communities to understand their unique needs. They prioritize a member-focused approach and equal employment opportunities for all, including veterans and individuals with disabilities.
Respond swiftly and professionally to customer inquiries, delivering accurate, helpful information.
Troubleshoot customer issues, escalating complex cases when necessary.
Maintain organized records of interactions in our CRM.
ModSquad has been reinventing the Customer Experience Services industry since 2007, offering customer support, content moderation, trust and safety, community management, and social media services. They are a primarily remote company that works with startups and Fortune 500 companies, supporting over 50 languages in more than 90 countries.
Manage telephone, electronic, and face-to-face interactions professionally and efficiently.
Effectively present and discuss products and services with integrity and understanding.
Focus on customer retention through first call resolution and enhancement of the member experience.
Capital BlueCross is dedicated to improving the health and well-being of its members and the communities they live in. The company values professional and personal growth by investing in training and continuing education, fostering a flexible and supportive environment.