Provide exceptional 24/7 Tier 1 support to Noodle employees, Noodle-built product users, university partners, and international LMS clients. The role represents user needs and provides training documentation & automated self help options. The Technical Support Associates are based in South Africa and report to the Technical Support Manager.

This is an entry level position that requires satisfactory completion of required training. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle and maintains full compliance with standards.

Act as the primary contact for direct customer service inquiries, handle inquiries via inbound and outbound calls, email, and ZenDesk. Resolve customer issues effectively, assist customers in making policy changes, process policy cancellations & rewrites, and quote and process policy renewals.

Interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, and perform proactive account maintenance while delivering a seamless customer experience across all channels. Field inbound calls and chats, own the digital-onboarding experience and help customers onboard, resolve issues and communicate status.

Respond to customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, eligibility, and claims. Analyze problems and provide information/solutions. Research and resolve aged Customer Service open calls within company standards. Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.

Join PolicyFly as a Customer Success Associate, delivering a best-in-class experience to clients and their insurance agents. Responsibilities include understanding customer configurations, documenting user-experience, exploring support workflows, managing customer meetings, and more to drive success and growth on the platform.

As a Customer Support Specialist, you’ll be an advocate for Aircall's customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This role involves working closely with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. You will work with multiple clients throughout the day, providing outstanding service and product knowledge.

As a Credit Card Support Associate at Gemini, deliver exceptional customer service and ensure efficient resolution of inquiries. Provide clear, effective support, addressing customer needs with precision, and upholding high service standards in a fast-paced environment.

The Trade Client Services Coordinator (TCSC) is a highly motivated professional with at least 3 years of successful operational experience in specialty pharmacy. The TCSC will have primary responsibilities for the management of manufacturer, payor and strategic partners requiring enhanced operational support. The position is responsible for the co-development of long-term account strategy and supporting the Specialty Trade Account Executive for their assigned clients.