Remote Customer service Jobs · Communication

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.

Empower health and wellness professionals to use That Clean Life’s features. Support customers throughout their entire journey, from prospect to onboarding, to long-term success. Collaborate with marketing, product marketing, and partnerships teams to execute cross-departmental initiatives.

• Be the front line of the Client Support Team, answering inbound support inquiries and engaging with clients via a ticketing system.
• Resolve inbound partner and merchant support tickets, maintaining SLAs and tracking the status of all assigned tickets.
• Collaborate with CSMs, Engineers/Technical Support teams, and Onboarding/Risk/Compliance to ensure seamless handoffs and shared context.

• Manage customer support inquiries via multiple channels, ensuring timely and efficient resolution of issues.
• Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
• Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.

Empower health and wellness professionals to use That Clean Life’s features. Support customers throughout their entire journey, from prospect to onboarding, to long-term success. Collaborate with marketing, product marketing, and partnerships teams to execute cross-departmental initiatives.

• Booking hotels, flights, vacation packages, and custom itineraries.
• Using our trusted supplier partnerships to score amazing deals and upgrades.
• Building lasting relationships through five-star service.

The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.

The Centerstone Contact Center Specialist is an integral component of Centerstone's team and often serves as the first point of contact patients have with Centerstone. This position requires excellence in customer service and compassionate care supported by a thorough understanding of the organization’s treatment and support programs. The ideal candidate must demonstrate a working knowledge of behavioral health basics and understand health insurance benefits.

Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling. Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.