This Customer Success role requires a professional to work closely with the leadership team to ensure customer deployments are successful and customers maintain high satisfaction and retention by account management, creative problem-solving, and interdepartmental collaboration.

Play a vital role in an environment where innovation meets collaboration by advocating for your portfolio of customers through the contracting lifecycle, managing bookings, and collaborating with teams to ensure seamless execution of group bookings.

As an Industry Customer Success Manager, you will build and maintain strong B2B relationships with our SMB clients, driving retention, expansion, and user engagement. You will collaborate closely with BioRender users to ensure they have the best possible experience. Bring your customer curiosity and continuous improvement approach.

Virtual Customer Support plays an integral role in the success of the practice. Virtual Care Support team members ensure high-quality patient care and exceptional customer experience. The Customer Support team member must be comfortable with interacting with customers and medical teams across multiple channels including text, phone, and email.