Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Handle complex and sensitive conversations with professionalism, empathy, and patience
Garner Health is reshaping the healthcare economy to ensure everyone can afford high quality care. With rapid adoption in the market, they have more than doubled their revenue annually over the last 5 years, becoming the fastest growing company in their space. Garner's award winning culture cultivates teamwork, trust, autonomy, exceptional results, and individual growth.
Answer inbound inquiries from our small business customers via phone, email, and chat
Provide expert-level support, guidance, and troubleshooting to customers around Justworks' product offerings
Assist customers and their employees with administration, eligibility, and enrollment in benefits and perks
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, and company retreats, valuing their people and promoting a supportive, entrepreneurial culture.
Deliver exceptional customer support to community members in both German and English
Assist users through various channels including email, phone, and chat
Share user insights and feedback with relevant teams to improve products and processes
SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.
Being the voice of Monzo Business for our most complex businesses to building trust and confidence in our product and service.
Managing customer queries from our most complex businesses and owning the case management of those queries from start to resolution, keeping customers informed and setting the right expectations.
Providing exceptional inbound support, while also identifying opportunities for customers to get more value from our products and services.
Monzo is working to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, and more, aiming to solve problems and change lives through Monzo.
Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner.
Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
Fortune Brands Innovations is focused on creating smarter, safer and more beautiful homes and improving lives. They are an industry-leading innovation company that elevate every life by transforming spaces into havens. Fortune Brands supports an inclusive and diverse culture.
Lead and develop a global team of customer service representatives.
Own workforce management and staffing strategies.
Implement training and QA programs to elevate team performance.
Winona is a leading telemedicine company providing HRT for women in menopause. They've built all of their technology in house with a team of in house physicians providing world-class care via a fully vertically integrated business model.
Provide exceptional customer service to clients via phone, email, and online communication
Assist clients with vacation planning, including destination selection, accommodations, activities, and transportation
Prepare and present travel quotes and options based on client preferences
Destination Knot is a professional travel planning company specializing in personalized vacations, cruises, resorts, and group travel experiences. They pride themselves on delivering exceptional service and creating unforgettable trips for clients worldwide.
Provide superior customer service and communication to clients, patients, staff and referring veterinarians.
Demonstrate judgment and decision-making skills in triaging client calls and making appointments.
Respond to internal/external clients in a respectful, friendly & thorough manner, updating them with patient information.
Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Founded in 1910, their commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.
Support Pals with visit-related needs and resolve concerns, including pay issues.
Manage multiple tasks and communication channels while balancing shifting priorities.
Aim for one-interaction resolution by applying broad knowledge of Papa’s departments and processes.
Papa provides companionship, support, and care to families, addressing social determinants of health. They've raised $240M in funding with backing from partners like SoftBank Vision Fund 2 and Comcast Ventures.
Collects and tracks immunization and health and safety documentation required for clinical and practicum rotations.
Ensures students meet all required deadlines and notifies appropriate parties of non-compliance.
Communicates to students, preceptors, and sites before documentation expires or a file becomes out of date.
Grand Canyon Education (GCE) provides educational, operational, and technological support services to the post-secondary education sector. They put people first, drive innovation, and do good in the community. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU.