De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values
Utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience
Trupanion is a leading provider of medical insurance for cats and dogs in North America; their mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, they offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Build relationships and educate customers on retirement plans through inbound calls.
Deliver an outstanding experience through financial advice and mentorship.
Assist customers with plan design inquiries, balance transfers, and account information.
Voya Financial, Inc. is a leading retirement, employee benefits and investment management company. They help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.
Respond promptly to medical practices and sales representatives via email, phone, and text messaging.
Assist healthcare providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions.
Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications.
CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. They offer a magnificent work environment and take pride in creating a culture of employee engagement that translates into an exemplary patient experience.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Answer and manage incoming calls in a professional and courteous manner.
Conduct a thorough assessment of patients’ health concerns over the phone.
Relay messages and information between patients and healthcare teams.
Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. As a national leader in value-based care, they serve 200,000+ seniors across 32 states with a team of more than 1,000 clinicians and professionals.
Serve as a liaison between contracts, patients, and care teams.
Ensure effective communication and identify areas of concern.
Support the delivery of high-quality patient care.
SnappyCX connects experienced Patient Coordinators with care teams, providing comprehensive solutions in the healthcare sector. We are a remote company focused on effective communication, identifying areas of concern, and supporting the delivery of high-quality care.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions to help people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States.
Qualify prospects and guide them along the purchase process.
Handle customer inquiries by building rapport and identifying needs.
Explain Dexcom CGM features and benefits and how to obtain it.
Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM), broadening its vision beyond diabetes to empower people to take control of health. They are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of their customers.
Advise and enroll applicants into programs beneficial to their career objectives.
Build relationships with prospective students through phone and email communications.
Maintain a strong understanding of programs, enrollment processes, and requirements.
West Coast University educates students seeking healthcare careers and guides them through their transformational journey from student to caregiver. Their associates share a deep commitment to teamwork, collegiality, transparency, and a student-centric approach, creating a solution-oriented culture that supports professional growth.