As a Technical Support Specialist, you’re at the heart of what drives Help Scout — their customers. You’ll help customers learn the best way to use Help Scout for their team and be a voice for the customer, ensuring the company is learning from customer experiences with the product. You'll troubleshoot potential bugs, document feature requests, and collaborate with the rest of the team to help elevate the voice of the customer.
Provide customer service to those who have general questions regarding their funding, while also supporting our award-winning Account Servicing Department. Work collaboratively across the organization to drive customer satisfaction and efficiency. Handle Inbound customer contacts requiring advanced English & Spanish fluency, both verbal & written and be part of a high performing culture.
The Client Service Specialist will be the primary point of contact for clients, ensuring their needs are met with professionalism, efficiency, and a strong understanding of insurance products and services. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional service and support to both clients and internal teams. Responsibilities include answering client inquiries, following up with warm leads, and maintaining client records.
Looking for a Customer Service Representative who will serve as the first point of contact for our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure customer satisfaction through effective communication and problem-solving skills.
This is a remote, work from home position where you will be making outbound calls and reaching out to patients, members, and customers to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments. You will also be helping patients make decisions that will enhance their healthcare experience, make welcome calls and assist members and patients with benefits and insurance information and conduct surveys; ultimately making a difference in someone’s life!
Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations. Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs. Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
In this crucial role, you'll ensure a key segment of Envoy’s Clients that are supported by sharing information, answering questions and handling tasks related to their account support. In addition, you will be supporting Envoy’s Foreign Nationals while giving excellent service and resolution to inquiries.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. Grow and challenge yourself, discover your potential can take you anywhere you want to go.
Bring your healthcare expertise to the forefront as a Client Services Coordinator at PHM. You'll play a vital role in assisting clients dealing with serious medical conditions, providing essential support and navigating complex healthcare systems. Your problem-solving skills and dedication to customer service will directly impact the lives of our clients, ensuring they receive the best care and outcomes possible.
The Global Service Center Analyst will drive operational excellence and deliver top-notch customer service, ensuring smooth, efficient global processes for clients. You will collaborate with cross-functional teams to provide strategic insights, resolve complex issues, and enhancethe overall client experience, contributing to Deel’s mission of making global employment effortless.