Coordinate key aspects of clinical and practicum activities as a Field Experience Counselor. Act as a liaison to faculty members and students. New hire training will encompass two full weeks of training. One week will be held in-person at the Phoenix, AZ campus, and the following week will be held virtually via Zoom.
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This is a remote position where you'll play a critical role in the success of PickTrace's growing customer base, finding fulfillment in helping others by supporting client teams on the ground with learning and fully utilizing the PickTrace solution. You will provide onsite support, collaborate with field users, lead in-person training, and build relationships with clients, serving as a trusted point of contact.
In this fully remote role, you will assist clients with their travel plans, provide outstanding customer service, and coordinate all aspects of their vacation experiences. If you enjoy helping others and have a passion for travel, this role offers a chance to combine both.
At Guidehealth, you'll be a Customer Service Guide, the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence. You will be serving as the first point of contact for members and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co-browsing, with an expected call resolution time of 6 to 8 minutes.
Assist clients with hotel and resort bookings through approved online platforms and provide lodging recommendations based on destination, travel dates, and budget. In this remote role, you’ll ensure accuracy, quality service, and a seamless travel experience by handling changes, cancellations, and special client requests with professionalism. Maintain up-to-date client records and communication logs.
You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone and be responsible for all front office patient coordination to be completed in a timely manner. You will communicate clearly and effectively with patients, clients, team members, peers and leadership. You will accurately input data into both Carenet and EMR databases and answer all inquiries from patients, customers and third party vendors.
You are a reliable contact person both for existing customers and for those interested in our services in France and Italy. You answer inquiries from our customers by email and chat. You work closely with other departments to find quick solutions for more complex questions. You are responsible for customer satisfaction and customer retention.
In this fully remote role, you will connect with potential clients, schedule consultations for our cruise specialists, and assist in gathering initial travel details. Reach out to prospective clients via phone, email, and online messaging. Schedule appointments for clients to meet with cruise travel advisors and gather essential travel information.
Be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments. Perform outbound and respond to inbound calls from patients, providers, and Village resources; complete screenings and pathways under the guidance of the Manager.
As a contract PetDesk Phones Implementation Specialist, technical expertise and problem-solving skills will be necessary to deliver exceptional customer service to the company’s clients. Contractors will assist customers across North America and must demonstrate proficiency in both verbal and written English. This is a 100% remote contract position based in Mexico.