Provide first-point-of-contact support via live chat, email, and phone, resolving issues and escalating as needed.
Train new and existing customers on Alt Legal and WebTMS software, including creating training materials and webinars.
Perform data audits and imports using advanced Google Sheets formulas, and collaborate with internal teams to improve customer experience and product adoption.
Alt Legal is a fast-growing SaaS-based legal technology company that provides software to help IP professionals manage trademarks and other IP assets. They are a diverse, virtual team of about 50 employees who value collaboration, growth, and customer-centricity.
Provide direct live support for incoming member inquiries regarding services, eligibility, appointments, platform access, and food benefits.
Troubleshoot technical issues and collaborate with internal teams to resolve complex problems.
Maintain high accuracy and confidentiality while documenting interactions and managing sensitive member information.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. They have a national network of Registered Dietitians, serve over 3 million members, and secured a $200 million investment from TPG's Rise Fund, with a culture focused on Customer First, Make It Happen, and One Team values.
Act as the primary point of contact for clients, managing inbound/outbound communications and resolving technical issues via web-based tools.
Provide first-level technical support for high-speed internet services, troubleshooting connectivity and device-specific problems.
Demonstrate strong communication, problem-solving, and organizational skills in a fast-paced, customer-facing environment.
TP is a leading global provider of digital business services, partnering with top brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth for all employees.
Engage with trial owners through primarily outbound calls and occasional inbound interactions.
Assist guests with booking reservations and purchasing package upgrades, enhancements, and travel protection plans.
Collect delinquent balances, ensure FDCPA compliance, and achieve performance metrics.
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations. Recognized as a Best Company to Work For, we employ 9,000 Team Members and value creating a supportive, rewarding workplace.
Serve as the first point of contact for patients, scheduling appointments and coordinating referrals.
Verify insurance and demographic information, ensuring accuracy and compliance.
Document interactions in electronic medical records and escalate complex issues appropriately.
This role is posted on behalf of a partner company, and managed through Jobgether's AI-powered matching process. The company is a healthcare support provider that values compassion and efficiency in patient access services.
Handle phone, email, chat, and social media interactions with ownership and warmth, resolving unique customer concerns and custom product inquiries.
Navigate multiple web-based tools simultaneously to cross-reference order info, check design files, and process adaptations in real-time.
Document interactions thoroughly in CRM systems, and share proactive insights to improve the customer journey.
Minted is a premium design marketplace that connects independent artists with consumers, offering stationery, art, and home decor. The company employs over 350 full-time staff and fosters an inclusive, creative culture, having reached over 75 million homes worldwide.
Serve as first point of contact for members and providers via phone and email, resolving health insurance inquiries.
Use active listening and empathy to understand issues, explain benefits, claims, and coverage, and document interactions.
Maintain a structured schedule, with availability during peak season, and uphold the Gravie CARE service model and core values.
Gravie creates innovative health benefits for small and midsize businesses, focusing on solutions that genuinely benefit employees. The company is well-funded, non-hierarchical, and merit-driven, with a culture that values authenticity, curiosity, and creativity.
Provide high-quality technical support via phone, chat, and email for the Absorb platform.
Troubleshoot and investigate issues to determine root causes and deliver effective solutions.
Manage client expectations and act as the advocate and voice for clients while representing the company.
Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through innovative learning solutions. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative, open culture with a focus on growth and DE&I.
Own customer experience end-to-end, acting as the bridge between customers and internal teams.
Triage and resolve support tickets, escalating to engineering with complete reproduction cases.
Build and maintain knowledge bases, runbooks, and customer-facing documentation to improve self-service.
Haast is an enterprise-grade AI platform transforming compliance into a smooth, intelligent process. We help legal, compliance, and marketing teams achieve up to 80% faster reviews with a 4x productivity boost. Our team is expanding fast, and we value bold ideas and diverse perspectives.