Maximize client renewal and growth rates by cultivating implementations that get results and drive adoption of best practices focused on creating successful student outcomes everywhere learning occurs. Evaluate data and share progress with key stakeholders and intervene when implementations are not meeting expectations. Position the capabilities of Edmentum solutions and promote proven implementation models during the sales process.

As a Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues creatively and mitigate risk, providing a world-class renewal experience for customers.

The Customer Success Manager (CSM) manages projects and activities, with the goal of building channel partner and client productivity. CSMs drive customer’s overall health and retention, while supporting revenue growth and reducing churn. The CSM collaborates cross-functionally to bring the partner voice to product strategy.

The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts, driving the successful planning, execution, and delivery of client projects, which contributes to client satisfaction and agency growth.

As a Customer Success Manager, you will own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. You will determine desired outcomes for customers, drive time to value, remove friction points, and ensure outcome value is tracked. You will partner with customers for implementation of operational best practices.

As the Implementation Manager, you will be the primary contact for customers transitioning to Thatch's platform, ensuring a smooth onboarding. You will manage client relationships, collaborate with internal teams to deliver exceptional service, lead the implementation process including setting up the Thatch instance and launching open enrollment.

The Onboarding Specialist at Aryeo (part of Zillow Group) oversees the post-sale customer implementation process, managing larger Aryeo customers. Responsibilities include building rapport with customers, understanding their needs, providing training, and ensuring their configuration aligns with expectations. They will proactively advise customers on best practices and recommend system changes.

You will be the face and voice of Deel for our clients, responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success, providing strategic guidance during the onboarding phase on operational and product-related issues, and championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

As a Customer Success Manager, you will play a pivotal role in ensuring the long-term success and satisfaction of our customers. Your primary responsibility will be to work closely with customers to understand their unique needs, identify opportunities for growth, and drive value attainment. You will act as a trusted advisor.

In this role, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data by planning and executing enterprise rollouts, navigating stakeholders, defining best practices, articulating value, nurturing expansion opportunities, and collaborating across teams. This role will be fully remote in London, UK.