Remote Customer service Jobs • Project Management

As a Customer Success Manager, you will be co-managing a portfolio of 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and relationship management. You will also support end-to-end CHW program launches, implementation, and ongoing success, coordinating across stakeholders to ensure successful execution and achievement of customer goals.

This role focuses on delivering an exceptional customer experience by leading clients through the full customer journey—from onboarding and training to long-term relationship management and expansion. You will serve as the main point of contact for your assigned accounts, coordinating training sessions, running quarterly business reviews, identifying opportunities to expand platform usage, and offering prompt and ongoing support as clients grow with our software.

In the role of Enterprise Customer Success Manager, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data, including planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing.

This is a full-time remote role requiring availability during 9:00 AM - 5:00 PM Eastern Time (Monday to Friday). The successful candidate will own and drive the family growth function, contacting prospective families to explain the benefits of the program and guiding them through the qualification process with empathy and tenacity. This role involves managing the family pipeline, exceeding growth goals, and refining expansion processes.

This position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. This position understands client needs and ensures deliverables meet expectations, including key performance indicators (KPIs) and service levels. This position supports hiring, manages, mentors junior staff.

The Customer Adoption Manager will own the entire customer journey—from kickoff through full business-wide adoption—driving value realization and digital transformation for our builder partners. This role involves building and running detailed project plans, driving strategic work-sessions, and activating internal specialists to ensure every department within our homebuilder customer wins with Higharc.

The Client Services Manager leads the cross-functional client team and provides service to clients, acting as an internal and external liaison. This involves understanding client needs, identifying solutions, managing operational implementation, and coordinating meetings to ensure objectives are met and issues are resolved.

In this pivotal role, you will be the guiding force for enterprises embarking on an exciting journey of transformation, helping them unlock new levels of efficiency and success as they adopt our solutions for the very first time. You will drive customer success and thrive in an environment where innovation meets opportunity, empowering clients to embrace automation and redefine their workflows.

Join Doxel's Construction Client Manager team as a brand ambassador, driving customer value by demonstrating the impact of Doxel’s products, enabling effective data utilization, curating content, and promptly addressing support requests, ultimately fostering customer success and maximizing platform usage.

Take ownership of the family care experience, empowering underserved communities to access quality care. Be a guiding light for caregivers as they navigate the complexities of home-based care. Offer consistent support and accountability, fostering community and connection through peer groups and caregiver events.