The Customer Success Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.
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Oversee the delivery of a world-class support experience that exceeds customer expectations. As Manager of Frontline Support, you will be responsible for leading and scaling our North America Frontline Support team, meeting ambitious targets, hiring and mentoring a talented team and implementing unparalleled support systems and processes to develop a world-class team.
Ensure assigned customer base derives value from our products by leveraging digital communication channels and self-service resources. Minimize churn and maximize customer retention in a scalable and efficient manner. Drive product adoption, utilization, and expansion opportunities using customer data and analytics to monitor utilization and customer health, identify patterns hindering adoption.
As a Customer Success Director (CSD), youβll be the strategic partner our customers canβt live without, leading conversations that drive ROI, spark product adoption, and open the door to growth and expansion. Youβll be three steps ahead, inspiring confidence and unlocking new opportunities. The role is dynamic, fast-paced, and packed with variety, where you are deep in strategy sessions, collaborating with product teams or helping customers plan their next big move.
A Customer Success Manager at PeopleGrove is the strategic advisor to our customers. This role is pivotal in showcasing the value of PeopleGrove's solutions, driving adoption, and ensuring that each customer achieves their desired outcomes and experiences a clear return on investment. We offer a competitive salary along with a comprehensive benefits package, including comprehensive health coverage and flexible PTO.
As a Customer Success Manager at Crunchbase, you will play a pivotal role in ensuring our clients' success and satisfaction with our product and services. Your primary responsibility is to lead the onboarding and implementation process, guiding customers to quickly realize the value of our product. You'll play a key role in managing renewals and identifying upsell opportunities, contributing not only to customer satisfaction but also to revenue growth, all while fostering strong, lasting relationships with clients.
You will provide technical and subject matter expertise to some of the worldβs most innovative, fast-growing companies. You will work in collaboration with the Sales team to ensure our existing customers maximize their ROI with Ada, as well as explore and land expansion opportunities in your accounts. You will be responsible for guiding and supporting customers after their initial purchase, ensuring successful adoption of Adaβs product and fostering their long-term success.
Weβre looking for a technical-minded Customer Success Manager to join our founding Customer Success team and help scale a growing and diverse customer base, ensuring a smooth, reliable experience across the customer journeyβwhile stepping in with just the right level of support as needed. This role blends customer-facing empathy with a TPMβs mindset.
Support and grow customer relationships across Southeast Asia. Must be based in Singapore, love solving problems, and thrive in a remote-first, mission-driven environment.
Granicus is seeking a Customer Success Consultant to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. As a committed client navigator you will be guiding customers on a strategic journey of success. Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization.