Remote Customer service Jobs · SaaS

As a Customer Success Associate, responsibilities include onboarding new customers, driving adoption and outcomes, owning renewal motions, identifying upsell/cross-sell opportunities, managing risk, building relationships, gathering feedback, and documenting activities in Salesforce.

Comply is seeking a polished, passionate, and empathetic Customer Support Representative to join our dynamic team and elevate our highly-rated customer support services. You will act as a liaison between Technical Support and Product Teams, advocating for client needs, managing client account activation implementations to meet deadlines, and gather customer feedback to improve processes. The candidate must have a "How Can I Help" mindset.

As a Lead Customer Success Manager, you will partner with customers to drive their strategic initiatives and serve as their trusted advisor by providing necessary support and resources to customers through the customer lifecycle after their intranet has been successfully launched. You will proactively work with customers to ensure their experience with our technology and services is always a 10+.

As a Customer Success Manager at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. You’ll collaborate closely with customers and internal teams to drive gross revenue retention, usage, and satisfaction within your accounts.

This Customer Success Manager role is designed for a strategic partner who can guide clients through the end-to-end process of deploying AI-powered superhuman agents. You’ll combine project management, solution implementation, and strategic advisory skills to ensure customers achieve maximum value from their Superhumans. You will work closely with customers, internal product teams, and cross-functional stakeholders to oversee onboarding, manage implementations, provide thought leadership, and help customers scale their AI-driven initiatives.

Ensure positive customer health and retention by ensuring customers rapidly adopt and deeply leverage the Smartling solution. Meet customer business goals from on-boarding and throughout the customer lifecycle. Partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives.

Assist customers, resolving issues through email, calls, and other communication channels. You will deliver solutions-oriented support to sales, marketing, and service professionals across our customer base. Communicate thoughtful solutions that help customers overcome challenges and grow their business. Customer needs evolve, so you will need to demonstrate composure, resilience, and adaptability as case volumes shift. Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues.

Lead a Customer Success team of 5–6 CSMs and ensure customers achieve measurable value from the platform. Manage day-to-day operations, guide the team through renewals and expansions, and help refine Customer Success processes as EasyLlama scales. This role requires balancing strategy with hands-on coaching in a dynamic environment.

Ensure customer success for the API product by guiding new customers through onboarding, building strong relationships, and providing excellent support; develop strategies to reduce churn, identify revenue expansion opportunities, and advocate for customer needs to improve product offerings.

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.