Deliver an exceptional customer experience through one-on-one interactions, collaborate with other departments to resolve issues, and educate customers to become more comfortable using the platform. You’ll actively listen to customers to provide solutions which address their root problems.
Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb. The role will translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities. Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy.
You will build training programs and materials for customers who have completed implementation and are live with our EX platform, create and deliver 1:many, 1:1, and LMS on demand training content for our growing customer base, and design, build, and continuously evolve scalable customer training programs focused on product functionality, best practices, and new feature adoption.
The Manager of Customer Support will oversee the day-to-day operations of the support team, ensuring customers receive timely and effective assistance. This role focuses on leading the team, optimizing workflows, and improving the overall customer experience. The ideal candidate is a hands-on manager with strong communication and problem-solving skills who enjoys coaching others and driving operational excellence.
You will drive retention and growth among new customers by working with a variety of startups and growing companies as they begin their journey with Close. You’ll connect directly with new customers (often Founders and CEOs!), acting as their Close consultant and setting them up for success on the platform. Your focus will be on proactively reaching out to new customers to book account reviews where you will help them build strong sales processes within Close and directly increase customer retention.
As a Customer Success Associate, you will be your partner community's internal advocate, helping ensure an excellent Forerunner experience, and gathering feedback on ways that Forerunner can increase our value. You will become a trusted advisor to partner communities, deeply understand their workflows and needs, ensuring they derive maximum value from their investment in Forerunner, leading to project success, retention, and renewal.
Join Rad AI during a period of rapid growth and contribute to delivering top-tier technical customer support for our expanding product portfolio. You will communicate effectively with admins and users, triage urgent issues, troubleshoot web applications, and collaborate with internal engineering teams. On-call shifts including occasional night/weekend coverage are required.
We’re looking for a Customer Training Consultant to join our Customer Success team and play a key role in designing and delivering our training programs. In this role, you’ll focus on creating impactful learning experiences for our customers, developing training materials, and delivering both standard and tailored sessions.
The Customer Success Manager collaborates with customers to ensure their success using the DroneSense platform to complete their public safety missions. You will drive the success of customers through product adoption and identify opportunities to provide customers with best practices and operating advice. You will be versatile, self driven, proactive, and a hands-on key business partner.
As a Customer Success Manager, you will be the trusted advisor to our largest B2B enterprise customers, ensuring they achieve ROI and long-term success with Conversica. You'll partner with executives, lead strategic conversations, and manage renewals and expansions that drive growth. This is a highly visible role where you’ll collaborate across Sales, Product, and leadership to deliver an exceptional customer experience and strengthen lasting partnerships.