Reduce churn and downgrades by engaging customers at critical moments.
Provide product guidance and reinforce self-service resources.
Refine save motions, upgrade experiences, and adoption workflows.
Squire is a business management system designed for barbers, shop owners, and their communities. They provide custom-branded tools, resources, and guidance to help barbers attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, Squire is trusted by more than 30,000 barbers across 5,000+ shops in thousands of cities worldwide.
Provide timely and effective support to users via email and other support channels.
Perform technical triage of user-reported issues, identifying problem origins.
Investigate and troubleshoot issues using internal tools, logs, and dashboards.
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. They aim to give individuals the freedom to own their assets and confidently participate in the future economy.
Run discovery, solution design and configuration to lead technical onboarding and accelerate time-to-value.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Ketch is redefining responsible data use for the AI era. Their Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications.
Lead the delivery and evolution of live Varicent product enablement sessions.
Empower users through practical, scenario-based learning, emphasizing the 'why' and 'how'.
Shape the design and scalability of programs, mentoring peers and representing education in cross-functional initiatives.
Varicent is transforming the Sales Performance Management (SPM) market, redefining how organizations achieve revenue success with cutting-edge SaaS solutions. They are known for a diverse, collaborative, and innovative team, recognized as a market leader in multiple reports.
Act as a client-facing advisor supporting a highly customized enterprise platform environment.
They are an enterprise client, and seek a Technical Customer Success Analyst to support implementations of a leading enterprise SaaS platform for high-profile customers. This is a long-term engagement with structured deliverables and exposure to complex, enterprise-scale environments.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Engage proactively with a portfolio of named accounts to understand evolving needs.
Build and nurture strong relationships with key stakeholders to foster trust.
Drive product adoption and value realization post-implementation by delivering training.
Propel Software transforms the way product companies work with its product value management platform. Propel is recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, built on Salesforce and driving product success.
Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
Become an expert on Front’s product, features, and common workflows
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.
Nearmap is a global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers make meaningful changes in the world. Nearmap has patented camera systems, AI, geospatial tools, and advanced SaaS platforms to shape the livable world.
Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices.
Inspect customer adoption issues and run specific plans to increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform.
Tie adoption health to renewal and ensure that value is being delivered.
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, their breach containment platform identifies and contains threats across hybrid multi-cloud environments.