Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.
AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.
Own a named portfolio of Premier and Strategic accounts globally, managing relationships and success plans tied to customer outcomes.
Co-own renewal and expansion conversations with Sales, ensuring customers are ready for commercial discussions.
Monitor account health continuously, escalate risks early, and drive growth opportunities in partnership with Sales.
Sedna provides an operating system for global trade, serving maritime and logistics businesses. The company values collaboration and agility, with a focus on customer success and innovation.
Own onboarding and rollout plans for new customers, coordinating with Sales for successful implementation.
Remove barriers to adoption and provide tailored guidance to help customers achieve their desired outcomes.
Monitor customer health, identify expansion opportunities, and partner with Sales on renewals and upsells.
Coder is an AI software development company that empowers teams to build software faster through the collaboration of AI coding agents and human developers. As a startup, they provide a self-hosted AI Development Environment that enables secure, governed deployment of autonomous coding agents at scale.
Drive a portfolio of customer renewals to successful conclusion as an extended member of the account team.
Build accurate forecasts and highlight renewal risks while developing resolution strategies.
Partner with sales, customer success, and leadership to accelerate renewals and improve processes.
Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents to automate tasks and gain insights. With over 20 years in the industry, the company fosters an inclusive culture where employees' ideas are heard and contributions have real impact.
Own the full post-sale journey for a global hospitality portfolio, from onboarding to renewal.
Act as a data-informed trusted advisor, helping hoteliers turn benchmarking insights into decisions.
Use AI-assisted tools to spot churn risk, drive ROI, and surface upsell opportunities.
Duetto is the hospitality industry's leading revenue management platform, founded in 2012. We built the first Revenue & Profit Operating System and are trusted by hotels, resorts, and casinos globally, named #1 Best Place to Work in Hotel Tech in 2025.
Resolve post-print issues by working directly with customers over live communication channels to identify and troubleshoot design file problems.
Serve as a cross-departmental liaison, handling initial triage for quality and replacement orders while ensuring a seamless customer experience.
Navigate Adobe Illustrator and Photoshop files to diagnose print issues, proofread, and edit design files as needed.
Minted operates a marketplace that empowers independent artists to sell and scale their work, bringing unique design to consumers worldwide. The company employs over 350 full-time employees and fosters a culture of creativity and collaboration.
Serve as the primary point of contact for new SMB customers during their implementation phase.
Guide customers through hardware/software setup and system training for successful onboarding.
Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service.
Motive provides a platform that helps physical operations teams manage safety, operations, and finance, with AI-driven tools. The company serves nearly 100,000 customers across various industries, from Fortune 500 enterprises to small businesses.
Oversee end-to-end client case management including tracking, prioritization, and documentation across multiple systems.
Support year-end tax form processing by validating, formatting, QA'ing, and delivering files for various tax forms.
Serve as primary client contact, leading status meetings and providing high-touch communication and client-facing summaries.
Experian is a global data and technology company operating across multiple markets including financial services, healthcare, automotive, agribusiness, and insurance. The company has a team of 25,200 people across 32 countries with a culture that invests in people and advanced technologies.
Oversee customer onboarding, quarterly business reviews, and executive check-ins to ensure success.
Work with enterprise customers to create tailored success plans and drive adoption.
Collaborate with Sales, Product, and Marketing to drive platform evolution and revenue retention.
Aiwyn is the first complete platform for modern accounting firms, backed by top-tier investors like Bessemer, KKR, and Revolution. We are one of the fastest-growing scale-up SaaS companies, building category-defining technology with world-class people, processes, and products.
Drive customer retention and growth through adoption, support, and value demonstration.
Own and develop Digital and Smart Business Engagement model customers, nurturing them throughout the customer journey.
Meet regular renewal and customer satisfaction targets while tracking interactions in Salesforce.
QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions, helping manufacturers build adaptive enterprises. The company fosters a collaborative culture of smart, hard-working people with an atmosphere of growth and opportunity.