Support genetic testing reimbursement workflows by reviewing medical records and identifying relevant clinical information.
Coordinate medical record requests, track case pipelines, and maintain accurate documentation in internal systems.
Collaborate with Genetic Counselors, Billing, and Appeals teams to ensure cases are prepared for insurance review.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The company employs highly dedicated professionals from world-class institutions and is committed to a diverse and inclusive workplace.
Support Account Managers and customers with order-related queries, including cable orders and shipment issues.
Handle RMA requests and coordinate with cross-functional teams to ensure seamless quote-to-cash processes.
Maintain accurate customer data in CRM systems, assisting with quoting and sales support.
Motive empowers physical operations with tools to make work safer and more productive. Serving nearly 100,000 customers across industries, the company values diversity and inclusion, fostering a culture of innovation.
Own retention, adoption, and growth for a portfolio of dedicated mid-market accounts.
Build trusted relationships and lead strategic business reviews demonstrating ROI.
Leverage AI to spot risks, uncover opportunities, and drive renewals and expansions.
OfficeSpace Software provides an AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a PE-backed, performance-driven company, they operate globally with a culture of trust, respect, growth, and impact.
Provide exceptional technical and product support to clients via ticketing systems, phone, and email.
Maintain expertise on company products and collaborate with Customer Success, Product, and Development teams.
Contribute to knowledge base articles, FAQs, and documentation, and participate in testing new features.
Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.
Review escalated EPC complaints from billing subservicer, CX, or Finance Operations, conducting investigations and recommending resolutions.
Collaborate with CX, CAT, and Accounting to bring complaints to resolution and ensure positive customer experiences.
Flag EPC and sales rep patterns, make process improvements, and perform ad hoc data analysis.
Palmetto is a leading clean tech company accelerating the transition to clean energy with an award-winning technology platform. We foster a promote-from-within culture, offering comprehensive benefits like unlimited PTO, medical, dental, vision, and paid parental leave.
Lead and mentor a large technical support team, fostering a collegial and results-driven environment.
Monitor and manage queues (calls, emails, cases, chats) to meet KPIs, and assist with reporting on service metrics.
Provide technical troubleshooting across phone, email, chat, and remote sessions, and manage support tickets in Salesforce.
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software for EMS agencies, fire departments, and hospitals, and serve thousands of customers across the US, Canada, and Northern Ireland.