As a Tier 2 Senior Support Engineer, you will be a technical expert on Conversica's customer support team with top-tier diagnostic and troubleshooting skills. You'll provide best-in-class support, engage with customers via email, phone, and chat, and collaborate with cross-functional teams to solve problems and improve products.

In this role, you will provide exceptional support for the Dropbox ecosystem, using tools like Slack, Jira, Zendesk, and Zoom. You will deliver technical support for Dropbox products, achieve expert knowledge, meet KPI targets, and provide solutions to customers. Communicate issues internally, document recurring problems, and maintain confidentiality.

Responsible for evaluating loan applications, assessing risk, ensuring compliance with lending policies, and advocating for customers throughout the loan process, serving as the first point of contact for customer inquiries via phone, email, and chat, ensuring exceptional service and seamless communication.

You will independently advise our roadsurfer prospects and customers and be the first point of contact for questions regarding our products rent, Abo, myroadsurfer and Spots. You will offer solutions in challenging travel situations, process booking adjustments and coordinate with other teams to maximize service quality.

As a Customer Support Representative, you'll be the first point of contact for many users, building client relationships by solving problems with a deep understanding of the Cardata product while balancing competing priorities. You will answer questions via phone and email, troubleshoot issues, document resolutions, and educate users.

You'll play a pivotal role in Olo’s Customer Support and Operations team overseeing all Tier 1 support operations, implementing best practices to improve workflows, streamline processes, and enhance the overall customer experience. You will be responsible for team performance, operational excellence, and customer satisfaction metrics, ensuring our frontline support team is empowered to provide exceptional service.

In this role, you will be responsible for growing and building an existing team of support team members, managing the quality and efficiency of the team’s output through all client communication channels, and overseeing the team’s technology tools, processes and workflows.

Manage relationships with a diverse customer base, ensuring their success and satisfaction with our platform and services. The Customer Success Manager will proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels by addressing and managing customers' health cases.

Your main responsibility will involve assisting customers from F1000 companies and R1 Universities via email and inbound phone calls while collaborating with internal teams to tackle identified bugs; demonstrate technical proficiency and ownership of end-to-end customer issues. You'll support customers, troubleshoot, reproduce, and escalate product-related bugs, working closely with Engineering and QA.

We are seeking a detail-oriented and solution-focused Partner Network Support Specialist to provide a broad range of support across all operational facets of our Partner Network, in order to deliver and maintain operational excellence in serving our Property Management partners. This role requires strong communication skills, technical expertise, and a commitment to delivering exceptional support experiences.