Lead a growing team and help evolve how support operates at scale by leading and evolving the Solutions Support function that partners closely with Sales and CSMs. This role balances strategic thinking, operational rigor, and empathetic leadership, and involves driving adoption of support tooling, aligning support structure to customer needs, and fostering a strong culture of engagement and growth.
Job listings
We are seeking a Customer Success Manager (CSM) to join Canto's Customer Success Team. The role will focus on supporting our North American customers to achieve their business goals with Canto. You will be responsible for managing relationships with key stakeholders, driving customer adoption of our product, and ensuring success for our customers through positive NPS and retention.
As a Customer Support Specialist, you are the first voice of Sprinter Health, so you must deliver flawless and timely support to customers across the United States. The day will begin by fielding overnight questions and supporting requests from customers and partners. You will handle a high volume of inbound and outbound calls, texts, and emails, related to patient interactions, clinical staff communications, and other inquiries, ensuring prompt and professional support.
Weβre on the hunt for a friendly, resourceful, and detail-obsessed Guest Services Manager to help us deliver world-class service to our guests, customers, and event attendees. Youβll be on the front linesβhandling inquiries, solving issues, and making sure our community feels heard, supported, and wowed.
In this role, youβll be at the forefront of our customersβ success, ensuring that our clients get the answers they need and feel empowered to make the most of our products. As a member of our Customer Support team, you'll have the opportunity to work directly with our customers, making every interaction count.
As one of our first support specialists at Vesta, youβll work closely with our customers to guide them on our product, troubleshoot and escalate issues to our product and engineering teams, all to ultimately make our customers successful. You will also troubleshoot issues, collaborate with engineering teams, and document product functionality.
Provide prompt and professional technical support to administrators, teachers, and caregivers using our Schools products. Diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking. Assist users with setting up and configuring devices, ensuring they meet requirements. Identify, analyze, and resolve technical problems, document support interactions, collaborate with development, and maintain product knowledge.
As a Customer Support Representative, you are in direct contact with Bitcoin Depot's customers and you are responsible for the customer experience lifecycle. The duties range from assisting the customer in all aspects to interacting with Compliance and Operations teams to support the customer and preserve their experience with Bitcoin Depot. It is up to our team to resolve issues as fast as possible while informing the correct departments and people of what actions need to be taken.
Cryptio is looking for an enthusiastic crypto native graduate to join our Customer Operations team as a Customer Support Executive. Youβll have the ability to build out and inform process improvements to improve stakeholder outcomes in the long term too. Weβre bringing certainty to counting crypto assets for some of the largest companies in Web3 and this is an amazing chance to join us on our growth journey.
At Patrianna, theyβre seeking a dedicated Customer Support Specialist who thrives in a fast-paced, evolving environment and is passionate about delivering exceptional customer service. This role is ideal for someone highly communicative, resourceful, and driven to exceed customer expectations. As part of their 24/7 global support team, youβll handle customer inquiries via email, live chat, and phone while contributing to the success and growth of our team.