Lead and mentor team members on performance, soft skills, and case management best practices.
Manage onboarding, training, and process improvements to enhance team engagement and efficiency.
Handle sensitive escalations, conduct post-mortem reviews, and drive technical projects to resolution.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first culture, Twilio emphasizes connection, global inclusion, and diversity, making a global impact every day.
Assist the Creator Support team in managing inbound requests and ensuring timely resolution.
Troubleshoot technical issues, escalate complex cases, and maintain accurate records of product issues.
Contribute to building support resources like FAQs and knowledge base articles, partnering with cross-functional teams.
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs. Recently becoming a unicorn with a $1.5B valuation, the company values fast-moving, impact-driven work alongside accomplished teammates.
Proactively monitor and surface customer feedback across review platforms like Trustpilot, BBB, and Junip.
Own high-severity escalations, using playbooks and collaborating with Ops or Legal when needed.
Build and manage the voice and community presence for emerging brands from launch through scale.
Grüns provides comprehensive nutrition through convenient gummies made from 60 nutrient-dense ingredients. As a fully remote, high-trust company, they emphasize well-being and balance, with a small team that comes together biannually for off-sites.
Own and improve the platforms Customer Experience runs on: Zendesk, Vitally, and their integrations.
Configure, automate, integrate, and maintain systems used daily by support and customer success teams.
See work through from scoping to production, including testing, communication, and documentation.
Remote enables businesses to recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce and a culture focused on innovation and automation.
Build and nurture long-term relationships with ultra-high-net-worth clients, ensuring every need is met with professionalism and discretion.
Advocate for clients throughout their journey, coordinating with the sales team and anticipating needs without handling sales directly.
Manage client interactions and data accuracy in HubSpot and Podium, ensuring timely follow-ups and complete client histories.
Veta Virtual is a virtual assistance company serving clients in the luxury jewelry industry. They offer a supportive, mission-driven culture and focus on relationship-first, discretion-driven roles.
Own the creation, revision, and maintenance of documentation and training materials across support channels.
Build and maintain courses in our LMS, manage enrollments, and package training materials for BPO partners.
Write and maintain Zendesk macros and Help Center articles with the accuracy and structure required for AI-assisted resolution.
Branch is on a mission to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. As a remote-first company with employees across the US, Branch fosters a collaborative culture built on transparency, accountability, and trust.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Provide technical support and troubleshooting for brokerage customers using the Back Office product via email, phone, and chat.
Monitor and manage your own case workload and backlog, prioritizing and triaging as needed.
Work with peers to troubleshoot and resolve issues and share product knowledge.
Lone Wolf Technologies simplifies real estate transactions by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. They are committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.
Provide prompt and professional email support to players through Zendesk, handling billing, account, and bug inquiries.
Identify and document technical issues, perform QA smoke testing, and collaborate with QA and development teams.
Manage player reviews across Apple App Store and Google Play Store, responding constructively to feedback.
Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated Customer Support Representative to manage player inquiries, troubleshoot issues, and collaborate with internal teams.
Providing customers a seamless support experience.
Submitting applications to the carrier and owning till approval.
Helping customers navigate the healthcare system.
Vitable is a health benefits platform designed to make high-quality healthcare accessible to uninsured and underinsured Americans. They are a small, passionate team moving fast to solve a meaningful problem.