Phantom is seeking a Senior Customer Support Agent to lead live chat support for debit cards and banking, handling sensitive issues, coaching teammates, and improving customer support. Crypto experience is a plus. Professional discretion and adherence to security/privacy standards are required in this confidential role.
You'll be a key member of our Enterprise support team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will contribute directly to Vimeo’s Sales Assisted Support efforts with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.
Product Specialists deliver world-class client support and respond to technical and non-technical customer queries. You will be assigned to triage support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team.
The Patient Service Representative - Billing works within our Clinical Operations team and serves as a link between patients, the practice, and the healthcare system. They are often the initial point of contact for patients and focuses on handling billing-related issues and cases. They assist patients with billing inquiries, insurance questions, and complaints.
The primary function of this position is to handle all customer service inquiries for our quickly growing business. We are seeking an energetic and reliable candidate to provide support to new and existing customers while maintaining a high level of excellent service. This role will work cross-functionally and partner closely with different teams to drive the business of Rebag.com and other platforms.
The Technical Service Lead will build and scale Mendaera's remote technical and clinical support for a robotic medical device platform. This role delivers exceptional world-class remote support to healthcare providers and internal field teams, innovating and scaling support delivery through cutting-edge technologies to improve customer outcomes.
As a Senior Member Navigator (Labs) you will ensure that members are supported at every stage of their journey, removing non-clinical barriers to care by identifying resources and helping members navigate the healthcare system.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time. Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation. Apply sound judgment and critical thinking to troubleshoot issues. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time. Operate with urgency, ownership, and the mindset of a future leader, thriving in fast-paced, cross-functional environments.
As a Support Specialist, you’ll play a key role in delivering high-quality support experiences that help our customers achieve success across our full suite of products. You’ll spend the majority of your time supporting customers and work cross-functionally to surface insights, resolve complex issues, and help shape the customer experience.