Own the front-line support queue, investigating and resolving retail investor tickets related to accounts, money movements, and applications.
Review money movement requests, troubleshoot account-level issues, and apply Atomic's policies consistently across cases.
Maintain clean records of each ticket's investigation and flag recurring pain points to improve workflows.
Atomic Vest builds financial infrastructure that lets companies offer investing experiences, including ESG and multi-currency trading across 60 global markets. They are a fast-growing, mission-driven team from tech, banking, finance, and law, with a remote-first culture.
Provide accurate, timely customer support for a U.S. fintech cashback and payments app.
Investigate and resolve payment, cashback, gift card, refund, and account balance issues.
Monitor and reconcile high-value transactions, including seven-figure sums, with precision and compliance.
Hire Hangar is a talent company that connects top professionals with vetted employers and competitive opportunities. It focuses on building long-term careers while supporting fast-growing global companies in a remote-first environment.
Respond to member questions across email, live chat, and outbound phone — covering eligibility, enrollment, billing, program logistics, and technical troubleshooting
Meet team goals for response time, first-touch resolution, quality assurance, and member satisfaction (CSAT)
Own the member's issue end-to-end — including looping in Care, Implementation, Engineering, or Client Success when a resolution needs their expertise
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care and nutrition guidance. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms and live fuller lives.
Oversee daily workflow, staffing coverage, and ticket distribution for the email support team.
Provide coaching, quality assurance, and escalation management to improve team performance and customer satisfaction.
Track KPIs, identify trends, and recommend process improvements to optimize efficiency.
This role is offered by a partner company through Jobgether, focusing on customer support in the e-commerce, health, and wellness space. The company emphasizes a fast-paced, fully remote environment where team members are supported through coaching and operational improvement.
Oversee the daily workflow and performance of the Email Customer Support team, ensuring coverage and SLA adherence.
Provide real-time coaching, feedback, and 1:1 support to team members, and handle escalated customer concerns.
Monitor KPIs such as response time, resolution rate, CSAT, and productivity to drive team improvement.
This company manages email customer support for e-commerce and wellness brands, focusing on customer satisfaction and operational efficiency. It operates as a remote-first team with a culture grounded in accountability, coaching, and performance.
Deliver high-quality customer service across phone, email, text, chat, and social media while resolving insurance and non-insurance questions.
Process enrollments, claims, and fulfillment activities with accurate data entry and use digital tools like Zendesk or Gladly.
Educate customers on coverage options and act as a trusted resource in a fully remote evening shift environment.
They provide pet-focused insurance and customer support, helping pet parents navigate coverage and claims. The company operates in a fully remote, collaborative, and fast-paced environment committed to exceptional service and continuous improvement.
Own and improve customer support platforms including Zendesk and Vitally.
Build automations, integrations, and AI-enabled workflows to reduce manual work.
Partner with cross-functional teams to scope, test, and maintain scalable solutions.
The company operates customer support and success operations, managing platforms like Zendesk and Vitally to improve workflows. It is a globally distributed, remote-first organization that emphasizes autonomy, flexibility, and work-life balance.
Handle inbound customer inquiries and provide timely assistance via Crisp, email, and Discord.
Monitor and moderate community channels including Facebook, Instagram, Discord, Reddit, and Telegram.
Troubleshoot product questions, handle Stripe billing disputes, and escalate complex issues to engineering teams.
VidRush is an AI-native video production platform that replaces an entire video team with coordinated AI agents. We are a growing team building a new way to create video, with strong traction from serious creators and media teams.
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.
Own the front line of customer support across chat, email and video, resolving issues end-to-end.
Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when needed.
Identify patterns in customer issues to create process improvements and actionable insights.
Fyxer builds an AI executive assistant that handles emails, scheduling and follow-up for client-facing roles. The company grew from $1M to $30M ARR with a team of just 32 and fosters a culture of agency and zero bureaucracy.