Diagnose and resolve platform issues across tickets, email, phone, and chat -- triaging configuration errors, integration failures, data discrepancies, and bugs while meeting CSAT and solve targets.
Guide members and admins through platform features, configurations, and workflows; distinguish between user error, configuration issues, and product bugs and route each appropriately.
Own escalated cases for enterprise and strategic accounts with urgency and cross-functional coordination, bringing in Engineering, Product, or CS as needed.
Espresa delivers a global and all-in-one experience for HR, People teams, and employees with a core focus on Lifestyle Spending Accounts (LSAs) and a modular suite of solutions. We are a growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good.
Partner with small teams to understand business needs and challenges, guide them through account setup/customization and training to ensure success with Badger Maps.
Proactively manage relationships through strategic outreach and follow-up to reduce churn and grow account value.
Create customer value and loyalty, drive upsells/upgrades based on the customers' needs, and ask for reviews/case studies and referrals.
Badger Maps is a SaaS company. They help field sales teams be more productive and successful. We foster a collaborative, team-based ownership model, emphasizing strong collaboration, consistency, and accountability.
High volume live Customer Support for contest entrants via email and live chat feature.
Resolve contest inquiries regarding sporting rules & account and billing inquiries from users.
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. They are a small team with high standards, moving fast, operating with urgency, and expect high ownership.
Utilize problem-solving and interpersonal skills to handle member inquiries via phone, chat, and email using Zendesk.
Collaborate remotely with the Member Experience team, leveraging individual strengths and communicating needs for collective growth.
Propose and help implement process improvements based on frontline insights to enhance the member experience.
XP Health revolutionizes vision care using cutting-edge technology like augmented reality to make high-quality eye care accessible. It is a mission-driven startup with over $50M in funding, serving over 3,000 clients including Fortune 500 companies, and values innovation, creativity, and bold execution.
Work one-on-one with customers to guide account setup, customization, and ensure maximum value from the Badger Maps platform.
Handle inbound support calls to deliver fast, clear solutions to a wide range of customer questions and technical issues.
Reduce churn and create loyalty through strategic relationship building, outreach, follow-up, and contributing to Customer Success projects.
Badger Maps provides software solutions, specifically a platform designed for field sales professionals to optimize routes and manage customers. It operates as a SaaS company with a remote-first culture focused on customer success and collaborative project-driven work.
Process high-volume customer renewals end-to-end in Salesforce with meticulous detail and follow established workflows.
Support Tier 1 ticket handling in Zendesk by triaging, routing, and resolving common issues according to playbooks.
Maintain data accuracy across tools, flag discrepancies, and contribute to documentation and process improvements as needs evolve.
Assembled builds a unified platform that orchestrates human agents and AI to optimize customer support operations for companies like Canva, Etsy, and Robinhood. The company is a venture-backed startup with $71M in funding, fostering an inclusive workplace focused on impactful work and diverse perspectives.
Provide solutions to complex payer issues via phone, chat, and email with professionalism and empathy.
Serve as the escalation point and content expert for payment offerings, driving team operations and project execution.
Design regional team direction, optimize processes, and represent the team with stakeholders to improve payer experience.
Flywire is a global payments enablement and software company that delivers the world's most important and complex payments across education, healthcare, travel, and B2B industries using its next-gen platform and network. The company has over 1,200 employees, known as FlyMates, across 12 offices worldwide, fostering a culture of passion, global collaboration, and excitement.
Handle customer inquiries via Zendesk, email, and chat, guiding through product setup and troubleshooting.
Manage order processing in Shopify and internal systems, preparing invoices and maintaining operational data.
Support CRM data maintenance, contribute to Knowledge Base updates, and assist with improving internal workflows.
Mosqitter is a female-founded technology company developing smart, ecological mosquito control solutions that combine hardware and data intelligence. The company designs and manufactures professional-grade mosquito trapping devices for residential and commercial use, along with an AI-powered monitoring platform for real-time mosquito tracking and early disease risk detection.
Manage customer relationships and address concerns in a timely manner utilizing a SaaS model and Zendesk & GPP for tracking.
Serve as the first point of contact for HR, IT, and Finance-related inquiries, communicating effectively via email, phone, and other channels to resolve queries.
Triage and prioritize support tickets, ensuring SLAs and KPIs are met while maintaining meticulous attention to detail and organizational skills.
G-P is a SaaS-based Global Employment Platform™ that enables clients to expand into over 180 countries quickly without establishing local entities. The company is a diverse, remote-first organization dedicated to breaking down barriers to global business and fostering an innovative, flexible work environment where every team member's contribution is valued.
Provide frontline client support via Zendesk, responding to questions and improving knowledge base content.
Partner with Rev Ops to maintain and enhance automated client journey programs for self-service.
Monitor customer health metrics to identify risk and collaborate cross-functionally to drive product adoption.
Modern Health is a mental health benefits platform for employers, offering access to therapy, coaching, and digital resources. It is a fully remote, hyper-growth company with a high-empathy, high-accountability culture, backed by top investors and recognized for innovation.