Remote Customer service Jobs · Zendesk

As a Customer Support Associate, Nights & Weekends at Uniswap Labs, you’ll be the frontline for assisting users, triaging issues, and ensuring smooth platform operations outside of Eastern Time (EST/EDT) business hours. You’ll engage directly with the community, troubleshoot and diagnose technical concerns, and escalate critical matters as needed.

As a Customer Experience Associate, you’ll handle core support interactions and also step into high-impact moments: managing escalations, supporting high-value customers, and creating warm handoffs to our enterprise sales team. You’ll represent Eko across channels, from private cases to public reviews and social posts, always with professionalism and empathy.

Reporting to the Customer Experience Team Lead, handle inquiries through email, chat, and phone and be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support. You'll inspire and empower them to take action against food waste and to become part of the movement. You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Provide customer support primarily through Zendesk for DuckDuckGo subscribers and users with product-related inquiries, maintain our Help Pages, and deliver timely, accurate responses. Handle a high volume of Zendesk tickets, helping to ensure that we meet our defined service-level goals. Spot support trends, such as product bugs, outages, etc, from the tickets you handle. When needed, provide occasional community and/or social media support by responding with approved templates.

As a Customer Success Analyst at Enerex, the role will ensure clients have a smooth and successful experience with the software. Responsibilities include customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products.