Remote Customer service Jobs

The Thought Industries Support Operations team is seeking an experienced Tier 2 Technical Support Agent to provide technical support and assistance to our customers via our Zendesk ticketing system. As a Tier 2 Technical Support Agent, you will be responsible for addressing and responding to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.

As a Customer Success Associate, responsibilities include onboarding new customers, driving adoption and outcomes, owning renewal motions, identifying upsell/cross-sell opportunities, managing risk, building relationships, gathering feedback, and documenting activities in Salesforce.

Maintain client benefits websites, documenting and executing benefits related processes, and offering support to the client and to the bswift service center. Responsibilities include helping manage and providing technical guidance through the implementation of new client Web sites, continually updating sites as requirements change, and testing client sites for quality assurance.

Deliver exceptional customer support by addressing incoming inquiries promptly and professionally. Assist clients with policy-related questions, providing accurate and clear information. Process payments, modifications, and escalate complaints across a number of communication channels. Respond in a timely manner to all customer inquiries.

Acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.

The Director, Homeowner Support oversees the strategy, development, and performance of the team that serves as the first point of contact for homeowners to ensure homeowners receive timely, empathetic, and knowledgeable support. This role provides oversight to ensure the team consistently understands homeowner needs and coordinates with internal departments and resources.

Lead the strategic execution of customer engagement and retention initiatives while overseeing a growing team of customer-facing professionals. Serve as a key leader within the organization, aligning closely with Sales, Operations, and Product teams to deliver outstanding customer experiences, drive market expansion, and support long-term growth across multiple territories. Focus will be on optimizing client satisfaction.

The Account Manager will proactively develop and manage client programs, delivering best in class service and adding value to ensure retention and uplift as well as looking to cross-sell in other BHN products to increase overall account values. This position is remote in Ontario, Canada and requires effective client relationship management, identifying client issues, and coordinating with internal departments to provide solutions. The Account Manager will also work cross-functionally to execute client strategies and conduct periodic account reviews.

Comply is seeking a polished, passionate, and empathetic Customer Support Representative to join our dynamic team and elevate our highly-rated customer support services. You will act as a liaison between Technical Support and Product Teams, advocating for client needs, managing client account activation implementations to meet deadlines, and gather customer feedback to improve processes. The candidate must have a "How Can I Help" mindset.

Act as the primary coordinator for the member response strategy during incidents, deciding when and what to post on Chime’s status page. Play an active role during critical incidents, which may occur outside of normal business hours, including on-call duties. Work closely with the Technical Incident Management team to ensure alignment during incidents and conduct cross-functional retrospectives, documenting impact and areas for improvement.