Provide support and service to members across Canada via phone and email.
Effectively problem solve and contribute positively to a team environment.
Deliver the highest level of customer service in a flexible remote work environment.
Medavie is a national health solutions partner providing insurance, primary care, and emergency medical services that impact millions of lives in Canada. With over 8,000 professionals, they foster an award-winning culture focused on wellbeing, diversity, and inclusion.
Provide on-site and on-demand education on reimbursement challenges and support services for physician offices.
Educate on benefit investigation, prior authorization, Medicare and Commercial coverage, and patient communication streams.
Collaborate with internal hub support and case managers to ensure customer needs are met and track activities in CRM.
McKesson is a Fortune 10 healthcare company that delivers insights, products, and services to make quality care more accessible and affordable. It fosters a culture where employees can grow, make an impact, and thrive as they shape the future of health.
Plan and book clients' cruises, including accommodations, excursions, and transportation.
Provide clients with detailed information on cruise options, itineraries, and onboard amenities.
Address customer inquiries, offer recommendations, and resolve any issues during the booking process.
We are a reputable travel company dedicated to providing exceptional cruise experiences for clients. Our team is award-winning and supportive, offering opportunities for professional growth.
Own enterprise-level strategic engagements with Outreach's most strategic customers.
Define and scale TAM engagement models, frameworks, and best practices.
Influence long-term product direction and operational strategy as the voice of the customer.
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises and fosters a diverse and inclusive culture with employee resource groups.
Handle identity verification (IDV) and identity account recovery (IDAR) for external users of FSA IAM systems.
Monitor and respond to support mailboxes, process identity documents, and update case notes in the PAS Admin Tool.
Manage data related to user identities, support fraud analysis, and maintain accurate records for reporting.
PingWind delivers outstanding services to the federal government, specializing in cybersecurity, development, IT infrastructure, and supply chain management. As an SBA-certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville, AL, they emphasize a supportive culture and veteran hiring.
Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.
Provide high-quality technical support to customers across multiple channels, troubleshooting issues and investigating software behavior.
Learn and apply comprehensive product knowledge across Granicus solutions, and assist in case escalations and mentoring peers.
Participate in 24/7/365 on-call support rotations and collaborate with cross-functional teams to improve product efficiency.
Granicus builds and implements technology that transforms the Govtech industry by bringing governments and constituents together. They have served over 5,500 government agencies and 300 million citizen subscribers, and have been recognized as a top company to work for with a remote-first, inclusive culture.
Manage one of our largest enterprise accounts, driving adoption and renewal.
Design and execute scalable onboarding and training programs for clients.
Use data-led insights to drive engagement and reduce churn.
Pencil is a SaaS company that uses Generative AI to transform advertising content creation. They aim to make AI accessible to both big brands and small businesses, fostering a culture of innovation and collaboration.
Proactively own the end-to-end post-sale lifecycle, from onboarding to expansion, ensuring zero missed kickoff calls and driving customer growth.
Conduct deep investigative check-ins to uncover hidden pain points, resolve issues with urgency, and mitigate churn risks.
Act as the internal source of truth, bridging customer feedback across Product, Sales, and Operations teams to drive product improvements and retention.
Panoptyc uses visual AI and human-in-the-loop reviewers to help retailers detect theft in over 25,000 stores, saving customers millions annually. As a fully remote, globally distributed team, they work with Fortune 500 retailers and fast-growing brands, executing at scale.
Manage a book of assigned clinics and health systems, developing strong relationships with key providers.
Drive provider engagement and retention through education, data insights, and identifying growth opportunities.
Collaborate cross-functionally with Sales, Ops, and Clinical teams while maintaining accurate records in CRM.
Strive Pharmacy is a personalized compounding pharmacy that creates custom medications tailored to individual patients. They are a growing company with a culture focused on human connection and individualized care.