Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls.
Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems.
Create and update clear, reusable documentation and support content based on real customer interactions and edge cases.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world; as a high-performance culture, GitLab is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Play a critical part in the implementation and integration of clinical information systems within a healthcare environment.
Guide data migration, modeling, and the analysis of patient data, ensuring seamless transitions and enhancements in service delivery.
Contribute to the improvement of healthcare outcomes through innovative technology solutions.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates to share with hiring companies and appreciate candidate interest, wishing them the best.
Ensure processes are mature, well documented and easy to use.
Owner.com is the AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. The company has a team in the low hundreds with top talent from successful SMB software companies and is scaling to keep pace with customer growth.
Analyze integration specifications and develop data models.
Lead data migration efforts, ensuring accuracy and reliability of patient data.
Facilitate the implementation of clinical information systems in healthcare environments.
Jobgether is a platform that connects job seekers with potential employers through an AI-powered matching process. They focus on ensuring applications are reviewed quickly and fairly, and they share shortlisted candidates with hiring companies, letting them manage the final steps.
Act as the primary IT point of contact, ensuring solutions-driven support.
Lead SOC2 and ISO 27001 compliance initiatives with external partners.
Manage the relationship with outsourced IT partner to maintain a secure environment.
Fantasy is a creative partner behind the world's biggest digital products, launching the next generation of intelligent experiences. For over two decades, they've partnered with industry leaders to shape products and services used by billions daily. They are committed to continually fostering a diverse, equitable, and inclusive workplace.
Understand client's operational processes and business context.
Prepare training materials and a clear implementation schedule.
Train store super-users, both on customer site and remotely.
ACCEO, part of Harris, provides IT products and services. With nearly 800 employees, they focus on delivering quality solutions and value ethical business practices, fostering strong relationships with clients, suppliers, and the community, offering career growth and a productive work environment.
Lead onboarding sessions that demonstrate how to set up, configure, and manage AI agents.
Educate customers on best practices and recommended configurations for building effective AI agents.
Help customers translate their business goals into clear agent structures, prompts, workflows, and inputs.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, capable of delivering personalized sales calls, demos, and follow-ups in real time and in multiple languages. The company's platform enables businesses to automate and scale their sales operations. The company has a global workforce of multi-cultural and talented colleagues with amazing growth opportunities for personal development.
Provide application guidance to clients and collaborate with users to achieve their business needs.
Analyze and resolve application and data integrity issues.
Perform train the trainer sessions on various business modules within the application.
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Their globally integrated team of 800+ strategists, technologists, and specialists navigate alongside their clients.
Convince customers to take advantage of the ServiceNow IT Operations Management suite to solve business and technical problems.
Inspire with an innovative mindset providing guidance on the future of our ITOM solutions.
Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to improve their work.
Seeking a unified, comprehensive global HRIS and US/Canada payroll solution.
Manage global personnel data, US/Canadian payroll, benefits, global compliance, and other related HR functions in a consolidated platform.
System must support all HR and payroll needs for all staff, including salaried, hourly, full-time, part-time, temporary employment, field-based, and contract workers across multiple countries.
World Renew is a global faith-based nonprofit organization engaged in humanitarian, disaster response, and community development initiatives. Their workforce includes domestic (US and Canada) and international staff, with overseas staff in approximately 13 countries.