As a Solutions Architect, you will work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way.
ServiceNow is seeking a driven Solution Architect to provide expertise to support customers and ensure they adopt, renew, and maximize their value from their ServiceNow investment. The Solution Architect will participate in the acquisition and retention of customers by leveraging the CRM applications and applying knowledge of ServiceNow across Industry applications. This is a hands-on Architect who is capable of going wide and deep on the solution with regards to people, process and technology.
Lead the design, optimization, and scale of our revenue systems ecosystem - centered around Salesforce, Salesforce CPQ & Billing, and a handful of other integrations. Critically support revenue operations and will work cross-functionally to enable seamless quote-to-cash workflows that are scalable, accurate and aligned with business goals. Also, manage and mentor a small revenue operations team responsible for data integrity, reporting and system configuration.
As the Support Tools Administrator, you are the designer of the support experience. You command the CRM platform and position relevant features to ensure our players have an effortless support experience through a well designed player support journey. You will help navigate meaningful operational challenges to enable our agents to deliver excellent service at scale.
This remote role in the United States or Canada offers the opportunity to work on impactful projects that improve patient care, streamline operations, and support compliance in healthcare organizations. As a Solutions Architect, you will lead the design and delivery of complex Dynamics 365 CE solutions, ensuring they meet both functional and technical requirements.
As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud. Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
The Business Systems Analyst role serves as the operational bridge between the Revenue Systems Architect and all key stakeholder teams. This role thrives in cross-functional environments, excels at streamlining processes, and enjoys partnering with teams to improve how Salesforce and other GTM systems are used day to day. You’ll take ownership of frontline support, backlog execution, sprint hygiene, documentation, and change management — while also handling core Salesforce admin responsibilities.
As a Solution Architect, you’ll co-create offerings with some of the world’s most strategic partners and be a key contributor in designing and guiding AI-infused ServiceNow solutions. You'll apply an AI-first mindset in all partner engagements, provide expert guidance on the ServiceNow platform, and drive conversations around market positioning and industry opportunities, facilitating design workshops, and supporting partners in defining go-to-market strategies.
This role is responsible for the ownership, management, implementation, and training support of the company’s Customer Relationship Management tool. The role involves working closely with cross-functional teams to understand and execute solutions for user requirements. Responsibilities include CRM administration, development, support, data analysis, process improvement, and project management of CRM deliverables.
As a Support Escalation Engineer, you will provide technical leadership for critical customer-facing challenges. You'll collaborate with the Product and Development teams to resolve critical issue escalations in TiDB/TiDB Cloud. This role involves enhancing support capabilities and tools, ensuring readiness for new feature rollouts, and identifying top issues to provide insights to product and development.