Remote Information technology Jobs · Canada

This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption. Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform. Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success.

Deliver exceptional customer service by actively listening to customer inquiries, empathizing with their concerns, and providing timely and accurate solutions. Possesses and maintains an excellent level of proficiency with Esri’s suite of Online products, including ArcGIS Online, ArcGIS Experience Builder, ArcGIS Field Maps, ArcGIS Survey123, and other ArcGIS web apps.

The Director of Technology will take ownership of Technical Excellence, Security and Privacy, and Platform Operations across all products, setting technical vision, making high‑impact architectural decisions, and raising the bar on performance, reliability, and quality.

The ideal candidate will be an experienced global IT leader responsible for overseeing the delivery of IT services across production support, end-user computing, and change request management. This role will be accountable for ensuring service stability, optimizing the end-user experience, and scaling consistent delivery standards across geographies while adapting to local needs. Leverage Artificial Intelligence (AI) and automation to transform service delivery—enabling proactive monitoring, predictive incident management, and streamlined process optimization.

Manage, secure, and optimize DB ECO NA’s Microsoft 365 and Azure environments while enabling automation, process improvements, and cross systems integration that support Finance, Business Operations, HR and other business functions, innovation, and long-term scalability across IT operations. Build automation for provisioning, user management, and routine IT workflows. Develop scripts and Power Automate flows to reduce manual effort and improve accuracy in business operations and Finance.

Be the first point of contact for technical support queries from our employees, playing a critical role in maintaining the productivity of our entire business. Provide prompt, effective, and friendly first-line technical support for hardware, software, and cloud-based systems in a fully remote environment, ideal for someone who enjoys problem-solving and helping others succeed through technology.

As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. You will contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud by developing tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.

This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's OT solutions based on leading practices with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with Customers and Partners.

Join ServiceNow's Digital Innovation and Transformation team as a Senior Solution Architect, where you'll be at the heart of our enterprise technology ecosystem. You'll drive the architecture for complex initiatives across Marketing, Sales, and Partner domains, especially in the lead-to-cash area. Own the architecture strategy, guiding solution design and collaborating with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions.

The right candidate is someone who has deep expertise in cloud architecture and is passionate about working with our customers, partners, and colleagues to drive innovation forward. You will be a mission control specialist, guiding Cayliens and Customers alike through Agile ceremonies like stand-ups, retrospectives, and more. You will translate customer requirements and into a workable backlog of tickets for engineers.