Execute operational activities to support Customer Success, including reviewing price quotes
Develop and maintain a deep understanding of our Customer Success tools, processes and procedures
Identify areas for process improvement and propose solutions to increase efficiency and scalability
CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, CrowdStrike's mission has been to stop breaches and redefine modern security with its AI-native platform, serving customers across all industries. They cultivate a culture that offers flexibility and autonomy, seeking passionate individuals committed to innovation, customers, and community.
Roadmap Ownership: Own the strategic roadmap for customer activation and retention, identifying customer journey friction points and implementing automated, scalable solutions to deliver better outcomes.
End-to-End Initiative Management: Drive programs from idea to execution by collaborating with Leadership and cross-functional partners including Analytics, Marketing, Product, and Systems Operations.
Operational Optimization: Embed with customer-facing teams to audit workflows, tooling, and data collection, developing clear assessments to improve their efficacy.
Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. They are a three-time Cloud 100 company backed by top investors and have a passionate, talented, and customer-focused team that embodies their Leadership Principles in their work and culture.
Own the launch process for new properties from deal closure to one week post-launch.
Be the point of contact for partners and stakeholders throughout the onboarding process.
Drive internal execution and accountability, ensuring alignment among teams.
AirGarage is bringing real estate online, starting with parking. They replace broken parking machines with a unified, data-rich operating system, enabling real-time visibility and revenue increases for real estate owners.
Aligned with ORH’s scope of work with OHA for the ORHC project, the Program Manager is responsible for assessing, planning, implementing, monitoring and evaluating the ORHC project.
Collaborate with regions to identify regional meeting participants; Develop marketing materials to engage individuals in regional meetings; Collaborate with regions to develop meeting agendas and materials.
Maintain databases of contacts at rural hospitals, clinics, public health agencies, EMS agencies, community-based organizations and others that engage with the ORHC project.
Oregon Health & Science University is Oregon's only public academic health center, dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, we foster a diverse and inclusive environment, welcoming people of all ages, ethnicities, genders, national origins, religions, and sexual orientations.
Lead deep collaborations with specific country Programs teams to design and pilot coaching models in real operational contexts
Partner extensively with external organizations to adapt and integrate best-in-class content
Test and iterate quickly within large-scale cash programs, generating high-quality evidence at speed
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. Our culture is candid, analytical, agile, and non-hierarchical, with a global team of ~150, and country operations teams of ~650, spanning 21 different countries and 69 languages.
Provide strategic direction and leadership to ensure the team meets client expectations.
Improve the business processes for the department through analysis and collaboration.
Manage multiple teams by setting daily, monthly and strategic goals for assigned supervisors/managers.
EnableComp provides specialty revenue cycle management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM ™ intelligent automation platform to improve financial sustainability. They are among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.
Lead a team of CareDriver Support Team Leads to achieve department goals.
Track quality assurance and provide feedback to improve team performance.
Identify trends in customer issues and recommend improvements to leadership.
HopSkipDrive is a technology company focused on solving complex transportation challenges with a focus on safety and equity. Founded by three moms, they have facilitated over five million rides and continue to expand rapidly, recognized on the Inc. 5000 list multiple times.
Lead a regional team, delivering world-class customer support for our software product - Service Autopilot.
Champion collaboration with Engineering and Product teams to ensure timely and effective resolution of technical issues.
Maintain high customer satisfaction, ensuring consistent service quality and adherence to SLAs.
Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage their operations and growth. They aim to help business owners focus on their passions, with over 130,000 businesses relying on Xplor in 72+ countries.