Lead and scale the entire post-sale customer journey, from onboarding through renewal. This role is responsible for Onboarding, Support, Customer Success, and Ongoing Services, ensuring customers are set up for success, supported when needed, and consistently achieving value on our platform. This involves leading and growing a high-performing team, building and executing a customer experience strategy, and owning key customer metrics to drive retention and upsells.
The Implementation Manager will manage customers' journeys with the HR Acuity suite, leading clients through implementation and adoption of solutions. They will manage projects, ensuring communication and adherence to timelines, fostering relationships with clients and ensuring their needs are met. Mentoring clients on business process optimization and change management ensures successful adoption.
This role sets the strategic and operational direction of the team while scaling onboarding and implementation practices across segments. The role will drive measurable improvements in customers' time to value by creating deployment efficiency, driving product adoption, increasing satisfaction and long-term growth. You will build, lead, and mentor a cross-functional team.
This leader drives scaled engagement models, digital programs, and partner motions to ensure customer adoption, value realization, and retention. The role requires balancing operational excellence with strategic vision to deliver consistent, high-impact customer experiences at scale. The Director will define and execute the customer success strategy for commercial and scale segments and build and lead a high-performing team across named CSMs, pooled, and partner-led models.
Lead dispensaries through the most critical stage of their Flowhub journey: implementation. This role is part project manager, part teacher, and part builder. You’ll guide dispensaries through setup, migrate their data, deliver tailored training, and get them live on Flowhub.
This role involves building, leading, and scaling a world-class Renewals organization. This individual will be responsible for owning and optimizing the global renewals motion across WorkWave’s software product lines, driving customer retention, reducing churn, and maximizing recurring revenue. As the leader of this newly established function, the Director of Renewals will define the vision, strategy, and operational framework needed to execute a high-volume, high-velocity renewal engine.
The Manager, Customer Experience, is responsible for maximizing the value of the SaaS platform across the organization, serving as the bridge between business stakeholders and technical teams, ensuring that SaaS solutions align with strategic goals and deliver measurable business outcomes. This is a people management role, responsible for leading and developing a team of Business Analyst.
This role will lead the team that makes every customer in the CORE Area committed to ServiceNow for life. You will marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges, resulting in clear accountability and consistent service. This role champions innovation and leverages cutting-edge technology to enhance customer experiences and deliver substantial business value.
The Procurement Operations Manager will manage sourcing and vendor management processes. You will establish, track, and drive KPIs, creating a roadmap for procurement operations. You will also negotiate cost-effective contracts with suppliers, support business partners in evaluations, and develop cost reduction strategies. Evaluating contract terms with Legal is involved.