Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."
Drive retention model ownership and operationalization to improve customer health and scalability.
Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.
Process routine opportunity and deal approvals, validate products, pricing, and contract terms.
Create and maintain quotes, order forms, and sales orders in Salesforce, CPQ, and ERP systems.
Support month- and quarter-end booking close, reconcile sales orders, and maintain operational documentation.
Novara provides safety, operational risk management, and sustainability software that empowers organizations to identify and resolve issues before they become incidents. As a Providence Equity portfolio company, Novara was launched January 1, 2026 as an independent spin-off, and values building a diverse, inclusive workplace.
Drive M&A integration strategy for the Customer Excellence Group, ensuring acquisitions deliver intended value for customers, employees, and the business.
Serve as the primary point of contact for a 10-person external integration consultant team and indirectly lead a Senior Manager for PMO execution.
Partner with cross-functional leaders across Customer Success, Finance, Sales Ops, and HR to execute people-centered integrations.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company builds an AI-native culture where technology and talent are unstoppable together.
Lead and manage complex enterprise-level IT engagements for SaaS-based Professional Services, ensuring exceptional customer outcomes.
Plan, organize, and oversee the full project lifecycle, including governance, schedules, budgets, and success criteria.
Build trusted relationships with executive stakeholders and manage multi-departmental operations to deliver high-quality services.
Clariti empowers governments to deliver exceptional citizen experiences. They are a remote company with a diverse team focused on inclusion and growth.
Manage a portfolio of customer engagements, maintaining visibility across active work and broader account initiatives.
Facilitate engagement cadences, develop project plans, and coordinate technical resources to maintain delivery momentum.
Surface delivery risks early, monitor services utilization, and partner with sales to align engagements with account priorities.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life through Astro, a unified DataOps platform powered by Apache Airflow. Trusted by more than 800 leading enterprises, the company values diversity and is an equal opportunity employer.
Drive new commercial model initiatives from concept through implementation.
Develop detailed program plans and manage implementation processes.
Organize Scrum rituals and apply best practices across project phases.
ServiceNow is the AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. The company fosters an AI-native culture where technology and talent collaborate seamlessly.
Lead a team of Enterprise CSMs to drive retention, expansion, and NRR outcomes across the Enterprise segment.
Own the post-sale success motion including executive business reviews, success planning, and forecasting.
Partner cross-functionally with Sales, RevOps, and Product to scale customer success operations.
1Password provides enterprise password management and unified access management to secure identities and devices. With over 180,000 business customers and $400M ARR, the company fosters a human-centric, collaborative culture focused on innovation and digital safety.