Design, extend, and scale the Customer Success operating infrastructure, integrating Planhat, Snowflake, Salesforce, and BI systems.
Design and execute personalized, data-driven customer engagement campaigns in Planhat, improving adoption, satisfaction, and retention.
Build and maintain customer data pipelines and integrations across product telemetry, CRM, and CS engagement platforms.
Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. They are backed by Insight Partners and Andreessen Horowitz and have a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams.
Drive alignment across teams and systems to ensure execution stays focused on the highest-impact work.
Own GTM program portfolio and prioritization, ensuring the highest-impact initiatives are prioritized, resourced, and executed.
Build and track metrics that connect system performance to business outcomes.
Fleetio provides a modern software platform that helps organizations worldwide manage their fleet operations. They are on an exciting trajectory as a company and are a proud founding member of the Rails Foundation.
Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
Support annual incentive plan design alongside Finance, Sales, and HR
Backblaze is a leading object storage company in the open cloud movement. They empower customer success with cloud storage built to unlock budgets and unburden administrators. Founded in 2007, Backblaze generates over $100m in revenue and manages over three billion gigabytes of data for 500K+ customers in 175+ countries.
Lead the successful implementation of Coconut Software solutions for large enterprise customers and the delivery of complex expansion, migration, or phased rollout projects for existing customers.
Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Responsible for understanding the relationships and desired outcomes established during the sales process.
Building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
Shape how technical implementation and deployment scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust.
1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. At 1Password, they believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive.
Lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers.
Act as the primary escalation point for complex customer issues, using hotel operations background to drive resolution with urgency and empathy.
Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership.
Cloudbeds is transforming hospitality with its intelligently designed platform that powers properties across 150 countries. As a completely remote team of 650+ employees across 40+ countries, we're bringing together engineers, AI architects, world-class designers, and hospitality veterans.
Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of service delivery.
Ensure that projects and deliverables are completed on-time and within budget with a high level of customer satisfaction.
Partner with teams such as Sales and Sales Ops to align resources with short- and long-term demand.
They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead and develop a Global CS Organization across NAM and EMEA.
Own GRR and NRR Outcomes by connecting adoption and health metrics to retention results.
Build Scalable CS Processes, tiered engagement frameworks, and health scoring.
Canto provides a platform offering a source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. They have 4,000+ customers worldwide and are driven by passionate people who bring creativity, collaboration, and innovation.
Leads the global renewals organization responsible for driving customer retention and recurring revenue growth.
Owns the end-to-end renewal lifecycle and partners cross-functionally to ensure operational excellence.
Improves renewal predictability, reduces churn and risk, and drives expansion opportunities.
Conga aligns commercial operations so companies run as connected, smarter businesses. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line. The Conga Way forms the foundation of our vibrant culture.
Own end-to-end post-sales analytics, building reporting infrastructure for churn, retention, and service adoption to provide real-time answers.
Close the book-to-live gap by designing implementation tracking and handoff frameworks that eliminate blind spots between teams.
Build a repeatable GMV growth framework with segmentation and cohort analysis to inform data-driven go-to-market decisions.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices, providing them with the tools and support to succeed without burnout. It has grown from an idea to a global, remote-first team supporting over 700 practices nationwide, fostering a culture where everyone acts as an owner and moves with speed and care.